HT1296 I am trying to get my work email on my phone. I went to syncing instructions but do not see a new icon. I have my personal gmail on my phone, should I have a new icon for my work email?

I need help getting an additional email account to sych onto my phone

Setup the email account on the device.

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I'm new to iPad mini and uv I'm trying to get a movie I purchased to where I can watch it offline but when I click the option to download and watch offline it keeps giving me and error with download try again later I have a good wifi connection ??

I'm new to iPad mini and uv I'm trying to get a movie I purchased to where I can watch it offline but when I click the option to download and watch offline it keeps giving me and error with download try again later I have a good wifi connection ??

You have a "good WiFi connection". What does that mean exactly? Can you send and receive email and are other internet related activities working OK for you? Have you tried restarting or rebooting your iPad? Sometimes that helps. If nothing else, it's a good place to start.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

HT2499 I have a new MacBook Pro with OS X Lion 10.7.4. The DVD player does not have a feature to store film clips. Why? This is useful for my work and I had it on my older computer? Why the loss of capacity?

I have a new MacBook Pro with OS X Lion 10.7.4. The DVD player does not have a feature to store film clips. Why? This is useful for my work and I had it on my older computer? Why the loss of capacity?

I cannot recall the DVD player ever being a place to "store" videos - it is simply an app to play videos.
If your machine is new, then iMovie should be included as the "shrunk" version of iLife is included with Lion (iMovie, Garageband, and iPhoto). However, iMovie is not a place to store videos either - it is a video editor. You import your clips and edit them in order to then burn to a DVD or share via a social media site.
Have you considered simply dragging the clips to your folder "Movies"? That would be a great place to just store them (please be aware that videos are usually large files, so keep your hard drive space in mind so you keep a minimum free and available for the OS to operate properly):

I am trying to get my apps on my iphone and when i click sync it says backing up files and it takes hours for it to go up but it says can't finish back up wat do i do

i am trying to get my apps on my iphone and when i click sync it says backing up files and it takes hours for it to go up but it says can't finish back up wat do i do

dplum12
What computer operating system is your Premiere Elements 12 running on? Did you have the opportunity to update 12 to 12.1 Update yet using an opened project's Help Menu/Update? If not, please do so when you get the opportunity.
For now I will assume that your computer is Windows 7, 8, or 8.1 64 bit. Please try the following suggestions to overcome your Premiere Elements Sign In issue.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
and, if you get any messages about Internet connect and the computer clock, please review the following
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
Please let us know the outcome.
Thank you.
ATR

I installed the InDesign CC Testversion and now i try to open INDD-Files from earlier Version. Always i get the error "This file is made by an earlier Version...." but it´s CC that is the latest Version. What is the problem ? Should i have to convert the

I installed the InDesign CC Testversion and now i try to open INDD-Files from earlier Version. Always i get the error "This file is made by an earlier Version...." but it´s CC that is the latest Version. What is the problem ? Should i have to convert the files ?

Adobe has been using confusing version names for at least five years.
There are now two versions labeled CC, version 9 and version 10 (also known as CC 2014). Version 10 is the latest, and if you attempt to open a version 10 file in Version 9 that is not fully patched you will get an error message telling you that the file cannot be opened. The latest patch for version 9 should use a cloud-based service at Adobe to convert version 10 files to IDML and allow you to open that.
I suspect you may be using an older operating system. Version 10 requires that your system runs at least OS X 10.7 or Windows 7 SP1 and if you are not it will not even be offered to you.

Trying to install MS Office 2011 for Mac SP 2 on my Macbook Air (Lion 10.7.3). I have to close Microsoft Database Daemon and SyncServicesAgent but can not see how to do so. I have closed all applications. Can anyone help? Many thanks

Trying to install MS Office 2011 for Mac SP 2 (14.2.0) on my Macbook Air (Lion 10.7.3). I have to close Microsoft Database Daemon and SyncServicesAgent but can not see how to do so. I have closed all applications. Can anyone help? Many thanks

Thanks Kurt! I had tried all that and had tried closing both programmes from the application monitor, but SyncServices Agent refused to close. I tried closing Launchd which is their mother application, but that just caused the screen go go blank. In the end the two programmes let themselves be closed next time I tried the installation process so all was well. Thanks for your help!

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawa

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawal or what!! Lol

Hi there,
Firstly, try a hard reset. Hold the sleep/wake and home buttons together until the Apple logo appears.
If this doesn't work, try restoring your device. Put it in recovery mode if iTunes doesn't recognise it, and restore it from there. I have linked to instructions below.
Recovery Mode and Restore - Apple
Let me know if this helps,
Nathan

I can no longer get to Facebook Via firefox It comes up loading in the tab but does not get any further one minute it was working the next it was,nt should I try uninstalling firefox then reinstall or does anyone know what could of happened thanks

# Question
I can no longer get to Facebook Via firefox It comes up loading in the tab but does not get any further one minute it was working the next it was,nt should I try uninstalling firefox then reinstall or does anyone know what could of happened thanks

* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

HT4759 i'm trying to access my new icloud email acct from my mac. I have OS X 10.6.8 and have just completed a software update. But still not seeing how to install my icloud email...?

i'm trying to access my new icloud email acct from my mac. I have OS 10.6.8 and have just completed a software update. But still not seeing how to install my icloud acct...?

You must upgrade your OSX to Lion (10.7) minimum, Mavericks (10.9) preferably.

HT201412 My 4s is not picking up phone signal I do not no how to sort this out I have tried resetting it and its not working still I do receive messages and can send them but can not call as it just says call fail

My 4s is not picking up phone signal I do not no how to sort this out I have tried resetting it and its not working still I do receive messages and can send them but can not call as it just says call fail

Try resseting the network settings in settings>general then go to reset a the bottom.
Then reset NETWORK settings.

HT4623 iOS 6.1 no longer available because you are no longer connected to the internet- this is what my iphone 4 shows. iv tried switching off again and again, closing apps by double tapping the home button but still not working. please help.

this is what my iphone 4 shows. iv tried switching off again and again, closing apps by double tapping the home button but still not working. please help.
is there any other method to download ios 6.1.2.
my phone is not being recognized by itunes on my new windows 8. neither its working on touch copy.
kindly help.
thanks

well in thatcase, i need another help .
thanks for your instant reply.
i have currently bought a new laptop (windows 8) and my iphone is not being recognized by itunes.
because i have no backup on my previous laptop, i downloaded touchcopy but even touch copy is not recognizing my iphone.

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but do not see any video. Have I changed some setting that controls video playback in the monitor window?

Randy Ruttger
Thanks for the follow up.
Missing in this equation were the version of Premiere Elements that you were using and the computer operating system on which it was running. But...
The deed is done. But.....Until now and after you went ahead and moved to version 12, we now learn what version of Premiere Elements you were using. We still do not know the computer operating system involved.
You just said Premiere Elements 10. Premiere Elements 10 is hit by a serious known display issue if the computer uses a NVIDIA GeForce video card/graphics card. In this issue, the only remedy is to roll back the driver version to about May 2013. The description of the problem and how to do the roll back are described in one of the Announcements at the top of this forum. What video card/graphics card does your computer use?
On another front, Adobe will be releasing a new version of Premiere Elements any day now. No one but Adobe knows the feature set for the new version. That type of information is announced at the moment of release of the new version.
So the remedy to the problem that you presented in this thread could have been...
1. Rolling back the NVIDIA GeForce driver version to about May 2013 if possible (Windows 8 or 8.1 64 bit, may not be possible)
2. Move to another version of Premiere Elements (which you did)
I offer the above for consideration so that you can review your decisions. We are pleased to learn that Premiere Elements 12/12.1 works for you.
Please do not hesitate to ask questions and ask for clarifications, but remember that the answers are in the details.
Best wishes,
ATR

I have a new mac and want to sync my phone to the iTunes on it, but it won't let me manually manage without deleting all music on the phone already from another iTunes. is there a way around this?

I have a new mac and want to sync my phone to the iTunes on it, but it won't let me manually manage without deleting all music on the phone already from another iTunes. is there a way around this?

The best solution:
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you let iTunes manage your music: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
An alternative which is really not what you should have to do, or the way it is intended to be done, if you properly manage your computer and backups:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
Sync transfer is one way, computer to device, matching the device content to the content on the computer (except purchased content as mentioned above). For transferring other items from an i-device to a computer you will probably have to use third party commercial software unless you have an older model iPod. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Additional information here https://discussions.apple.com/message/18324797
Do not regard your i-device as a reliable unique storage for your media. It is not a backup device and everything is structured around you maintaining your media on a computer which is itself backed up.

I had the Siri app before it was added to all iphones and when Apple added it mine quit working. I deleted mine from my phone but do not see how to get it back. any suggestions?

I had the Siri app before it was added to all iphones and when Apple added it mine quit working. I deleted mine from my phone but do not see how to get it back. any suggestions?

bjorth wrote:
apparently I have just an iphone 4 not 4s, so thank you.
It does seem rather odd that an app that was acquired thru itunes would quit working once it was incorporated into the device for all users. oh well it was probably free or $.99 when I downloaded it.
I would think that they were just testing it to see how many people would use it. But you might want to write a polite letter to Apple requesting a credit for the purchase price of the no longer supported app. That seems to be the least they could for one of their 'alpha testers'.

TS1702 how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space

how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
Thanks

You can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

HT1296 I am trying to get my work email on my phone. I went to syncing instructions but do not see a new icon. I have my personal gmail on my phone, should I have a new icon for my work email?

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