HT1349 my phone is in under re-placedment how i should be en-sure that i ll be getting a new phone ..

my phone is in under re-placedment how i should be en-sure that i ll be getting a new phone ..
or if they give me same phone then..how i can know that they have given me a new one,,..

You will get a replacement from service stock. It may be new or it may be re-manufactured. There is no way that you or the staff at Apple can tell the difference. All they can do is identify it as a service replacement.

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How do I FULLY back-up iPhone to a Macbook (Getting a new phone)

I know this is one of those questions that has been posted a million times, however, it takes less time to ask specific questions than research specific topics..
I am getting a warrenty replacement iPhone tomorrow, I want to FULLY back up my current iPhone to my Macbook in order to keep all apps, pictures, contacts, music, etc. I have "Manually Backed up and Restored" my iPhone onto my iTunes. Does this store EVERYTHING, or will I restore my new phone to find my "notes", or "contacts" are no longer there? Thanks in advance.

http://support.apple.com/kb/ht4946
Not a good idea to depend on the iPhone's backup alone for contacts and photos/videos in the iPhone's camera roll.
Are you syncing contacts over the air within Apple iCloud account or with another email account that supports doing the same?
Photos/videos in the iPhone's camera roll can and should be imported by your computer as with any other digital camera especially before replacing the iPhone.
http://support.apple.com/kb/ht4083

HT1766 I broke my screen and the phone is only a little over a month! Is there an option that is less than getting a new phone? We bought a replacement but it's too complicated.

I broke the screen to my new iPhone 4s and we purchased a new screen online but it is too complicated to install. Any solutions you can provide that won't be too expensive?

Dirty Vegas wrote:
Yes.
You can get it replaced at the Apple Store Genius Bar for far less than the retail cost for replacement.
So the user won't have to pay the retail cost for a replacement if they get it replaced?
You mean they won't have to pay the price for a new phone to replace the broken phone with a refurbished phone thru Apple.

I have insurance through apple for my iPhone 4. Last night my phone was stolen. Am I covered under insurance to get a new phone? And how much will it cost? Second- what should I do about it? I don't know if I should shut down the phone or what?

I have insurance through apple for my iPhone 4. Last night my phone was stolen. Am I covered under insurance to get a new phone? And how much will it cost? Second- what should I do about it? I don't know if I should shut down the phone or what in case my iPhone is able to be located or what not?

Jonryan21 wrote:
I have insurance through apple for my iPhone 4.
No, you simply do not. Apple does not sell insurance.
Apple offers an Extended Warranty called AppleCare.
Warranties doe not cover lost or stolen devices. Buy a new one.

I had an iPhone 4 and recently upgraded to iphone5 now iCloud will not back up new phone. Under iCloud it shows 2 iPhones and my iPad. Is it trying to write new phone over the old one? What should I do? I a, afraid I might lose everything messing with

I had an iPhone 4 and recently upgraded to iphone5 now iCloud will not back up new phone. Under iCloud it shows 2 iPhones and my iPad. Is it trying to write new phone over the old one? What should I do? I am afraid I might lose everything messing with

I see. If you go to Settings>General>About>Name, that is the current name of your phone. The backup bearing that name should be the more recent one, and therefore the one you want to keep. I would delete the other one (presumably the one set up by Best Buy under your real name, assuming you changed it later), then see if that gives you enough space to back up again.
If it still reporting insufficient storage, use this guide: http://support.apple.com/kb/HT4847 to try to determine what's taking up all your room. In them meantime, you can perform a manual backup on your computer so your have a current one while you're troubleshooting this. To do so, connect your phone to iTunes, then right-click on the name of your phone on the left side and select Back Up.

When a contact gets a new phone number, I delete the old and enter the new. Then when I text or call the old number shows up as a selection yet it's no longer under the contacts info.

When a contact gets a new phone number, I delete the old number and enter the new number. When I try to text or call, both the old a new numbers. One up as a selection choice, even though the old number is gone from the contact.

That's normal behavior as the old one will remain in the memory cache for a while until it's eventually overwritten. If it's particularly bothersome to you, you can restore your phone as NEW and this will empty the cache.

How can I get a new phone while under a contract?

I got my iPhone 5c in December 2013 and had to get the screen replaced about 4 months ago. It was not fixed by apple. 2 months ago it dropped again and only the top of the phone smashed, though there were no problems and the camera could still be used as well as the screen could still be seen clearly. I am in a 12 month contract and pay $90 a month for my plan. I need to get a new phone, mine won't even let me touch the screen and when it does unlock, I'm lucky to have a minute to try to do what I need before it glitches and begins pressing its own buttons and opening its own apps. I also can't answer phone calls. This is a major problem for me as I really do need my phone. I need to get a new one, how can I do this? Please help!

Talk with your carrier or get an Out of Warranty replacement for a fee by making an appointment with Apple genius bar.
Note; Replacement will be the same model, colour and capacity.

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

My journey of almost two weeks to get a new phone

my story of how to get a new phone has many ups and downs.
may 29th, i return from belize with a broken phone (dropped it in the ocean on a scuba trip). i go to the apple store who recommends i call verizon to see if they're going to be flexible about upgrading early to an iphone 5 rather than purchasing a refurb iphone 4. the agent i spoke to the phone tells me he asks his superior, then informs me that i can call back the following monday (may 3rd) to get an order for a new phone. why may 3rd? because it's a new billing cycle, which would put me just 1 month early for an upgrade (my actual due date for an upgrade is july 3rd). he tells me he put a note in my file saying i have been approved for this 1 month early upgrade from his supervisor so it should be an easy deal for the next agent to handle. i drive to verizon on my way back from the apple store and they tell me they do not do early upgrades and all of this would have to be done over the phone, which i do not have [ great....]
may 3rd. i call to order my phone. i need a billing password? what? nobody in my family knows what it is (my dad is the owner). i ask the rep what security question does my dad need to answer to reset the billing password. he says the security question is the last 4 of his SS. i inform the rep that i am an appointed manager of the account and i know the SS so can i reset the password? he says no, and that it must come from the owner himself (at this point i'm contemplating just to call and hang up and impersonate my dad to reset it). i ask the rep if he can take my order down (black iphone 5, 16gb, renew 2 year agreement on my number) and my credit card info, call my dad at work to authorize this purchase, then use the info i already gave him to place an order. he says yes he can do it. i ask if he can send me the confirmation email so he takes down my email address. 3 hours later i drive to the verizon store and i call my dad who says the rep called him and it should be fedex'ed to me by wednesday, may 5th. i call the verizon customer service to get confirmation numbers but lucky me, the verizon computers are down and service rep is unable to access any accounts for the next few hours but they are able to answer any general questions i might have.... (i never received an email confirmation but i figured if my dad said he took care of it, everything is done).
may 5th. no phone. i call my dad, and he says it should be there. i call verizon and they say my order is pending. why? the ToSA (terms of service agreement) has not been completed (my dad was never notified of its lack of completion). I ask them to review the details of my order. the order was not under my number, but under another phone number that was eligible for an upgrade. so not only was my order held, it wasn't even correct to begin with. i ask them to cancel the order, place the correct one under my number, and to email me the confirmation. i complete the ToSA but again i fail to receive an email. i call back and they say i have an incomplete order that requires the ToSA. i tell them i just did it and they said how about you try again and we'll call you back in 5 minutes. they transfer me to a ToSA that is for porting numbers (***) so obviously i declined it and hung up. i wait 20 minutes but i never get a call. fed up, i call again, and FINALLY i get some real answers as to what has been going on by a rep named Shelly in pendleton, indiana.
i tell shelly i was trying to complete a ToSA but i was transferred to the wrong automated machine. shelly then informs me i have TWO open orders. [ surprise! ] iphone 5 for my own number (order A) and an iphone 5 for the other eligible number (order B). [ note: the previous agent was trying to get me to complete ToSA for order B and transferred me to the wrong ToSA ] order A has a complete ToSA, and order B is pending. i tell her i cancelled order B with the last rep and she said this cancellation must be done through the automated voice ToSA. she said she can walk me through it on a 3 way call, and we successfully cancel that order. but i had my doubts so i asked her to review my other order before i hang up. she says the ToSA is complete but it the order is still pending. [ now i'm confused ] i re-tell my ENTIRE story to shelly about how i broke my phone, i spoke to a rep last week about early upgrade approval, and now it has been a train wreck trying to get a phone since then. she goes through all of my notes and tells me the first rep did make notes about early upgrades (agent notes never count as actual supervisor authorization), but then when the phone was ordered, it was ordered on the eligible phone number in order to bypass supervisor authorization. so because my active pending order could theoretically be rejected, she double checked again with her boss, and then informed me that it was HIGHLY likely my early upgrade would be DENIED. [ i'm really trying not to break my friend's phone at this point ]
so now i tell shelly that i want to re-order the exact order i just cancelled (order B) to guarantee that i will get a phone. we go through the automated process together to cancel the order i just submitted (order A). then we place the order on the other phone number with the eligible upgrade. but wait, there's another catch. i need to know my dad's social, not the last four, but the last SIX digits. [ are you kidding me? the security process is getting absurd at this point ] i ask her if she's sure since i've completed a ToSA before (order A) and was never asked that question. she said she guarantees it 100% that it will come up. she hangs up and dials me back to put me on a 3 way call with my dad to ask him for it, and then we go through the ToSA. she is absolutely correct that i needed it, and finally my order is confirmed. she is also the only rep who actually was able to get me the confirmation email of my order. i check my credit card online, and my payment has been processed. after 2.5 hours on my friend's phone today, now i am finally confident that i can get my phone by saturday or next monday, which should put this whole ordeal at almost two weeks.
my gripes
1. i waited until may 3rd for no reason at all when i could have just used another phone's upgrade option. in addtion, shelly told me i could have even swapped contracts with the other number (renew + upgrade on the other number + swap => leaving me exactly with what i wanted - a 2 year contract and an upgraded phone). this unnecessary wait probably bothered me the most. it was just wasted time and me twiddling my thumbs when i could have had a phone on monday.
2. never getting confirmation emails i asked for from other reps.
3. getting transferred to the wrong ToSA. (however, shelly told me this mistake is easily made because different ToSA share similar numbers)
4. the phone call i was supposed to get 5 minutes later after completing the ToSA came like 45 minutes later. (i was already on the phone with shelly so i never bothered picking it up.)
5. agents saying they'll do one thing then change the plan, which makes it confusing for all parties. if there's a notes section, please be thorough in documenting AND reviewing it. it also does not help at all that there is no direct line to speak to specific agents so that the customer and the service rep can work together efficiently and effectively. in my situation, i do not currently have a phone (nor do i have a land line for them to contact me at). there has to be a way for me to effectively place an order ONCE through and PERFECTLY. this is literally the most frustrating customer service experience i've ever had.
positives?
whoever shelly in indiana is needs a raise/bonus/promotion. she actually SOLVED my problem in one sitting. she also seems like the only person who actually knows how to process and cancel orders.
cliffnotes
-you can swap contracts and their phone upgrades
-verizon has the worst system for placing orders over the phone. avoid at all cost if you have to. and if you have to, hope some girl named shelly in indiana is the one picking up your call.

security questions was the least of my issues, hence, it did not make my gripes summary. the account owner authorized the order over the phone easily, but somehow some way the order still failed to go through. only one agent, the last agent, stayed on the line while the ToSA was being done 1. to check that she was transferring me to the correct ToSA, 2. to check that the ToSA was successfully completed, and 3. so she could me the confirmation numbers i needed to track it.
i had difficulties with completing the ToSA, simple required task for an authorized purchase, not once, but TWICE. the ToSA did not go through on the order on june 3rd for whatever reason. and when i was transferred to the wrong ToSA line in my own attempt to authorize a purchase on june 5th, i can see this error being replicated numerous times limiting the efficacy of an automated system when agents don't stay on the line to confirm that the final step goes through. i even tried getting the confirmation number on june 3rd, but when i called, the verizon system is conveniently down rendering any form of follow up useless. as a consequence, the lack of ability to have a single agent managing the case turns into a telephone game through the documented notes with agents unaware of what has been done previously and the reasons for managing a case a certain way.
another huge frustration i didn't highlight in my gripes is that none of this can be resolved in person at a verizon store. fortunately for those who live next to a corporate verizon building, it is easy. for the rest of us, it isn't quite so.

My iphone recently got dropped into water what do i have to do to get a new phone?

I was running out to my car after work today, when my iPhone fell out of my pocket and landed in a puddle. I need to know what I have to do to get a new phone. I looked up my serial number to see if I am still under warranty, and i bought the Protection Plan through apple which changed my one year warranty to a two year warranty instead. Being that I am still under warranty, will iPhone replace my phone? I was under the impression that no matter what happened to my phone, if I purchased the AppleCare Protection Plan, that Apple would take care of me. Anyone have any ideas? My phone is working fine other than the sound. When I make a phone call I can't hear anything through the ear speaker. If I turn the speaker phone on, I can hear it but it's not very loud. Or when I go to play songs, they won't play. The volume button has completely disappeared. Someone please help? I can't afford to buy a new one, and would really appreciated it if someone had an awesome clue as to what they are doing. Thank you in advance!!
Ana

Water damage voids your warranty and AppleCare Protection Plan. You can bring your phone into Apple for an out of warranty exchange for $149.00.

I have just switched to samsung and i have removed the sim from the iphone however i am still receiving texts rather 'imessage' on the old iphone. how do i make sure all messages only come to my new phone??

i have just switched to samsung and i have removed the sim from the iphone however i am still receiving texts rather 'imessage' on the old iphone. how do i make sure all messages only come to my new phone??

You can turn iMessage off on your iPhone. That's relatively easy. Since iMessage is an Apple product/service, I have no idea how a Samsung phone will deal with an incoming one. For that answer you should probably contact Samsung support.

TS2755 I have 2 phones on my apple id acct. And when I text message that person I am getting a duplicate message to myself. How do I stop this from happening

I have 2 phones attached to my apple ID account and when I text message that person, I am getting a duplicate message sent back to me. How do I stop this from happening?

Make 3 different iCloud accounts and use ONLY for iMessage. That will permanently fix your issue.

I have had my iPhone 4 for a year and have only plugged it into my friends computer when I first got it, and now I just purchase my music right on my phone, so now I'm getting a new phone so if I plug it into my comp will anythin get deleted?

I have had my iPhone 4 for a year and have only plugged it into my friends computer when I first got it, and now I just purchase my music right on my phone, so now I'm getting a new phone and want to back up my music, photos, etc so if I plug this phone into my computer will anything get deleted off my phone?

See Here:
IOS Sync Content to Computer
http://support.apple.com/kb/HT1296
And have a Look here Before you do Anything...
http://www.apple.com/support/iphone/getstarted/
This might be Useful:
iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

I have just getting a new phone and I have forgot my password an Apple ID what I made new for the new phone now I cannot get on it because asking for id and password what should I do help plz thank u

I have just getting a new phone and I have forgot my password an Apple ID what I made new for the new phone now I cannot get on it because asking for id and password what should I do help plz thank u

Try
https://iforgot.apple.com

My iphone4 isn't updated or synced to icloud because last time I tried it merged with a family members phone. Now I'm getting a new phone am scared I am going to lose all my contacts. Any suggestions on how I am to secure them?

My iphone4 isn't updated or synced to icloud because last time I tried it merged with a family members phone. Now I'm getting a new phone am scared I am going to lose all my contacts. Any suggestions on how I am to secure them?

Backup using itunes http://support.apple.com/kb/HT1766
Are you sharing an apple id with someone? that would be the only reason if would merged info.

HT1349 my phone is in under re-placedment how i should be en-sure that i ll be getting a new phone ..

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