HT1459 my 6th gen nano stopped working and is not recognized by my computer or in itunes. I tried rebooting with directions, it still doesn't work. I've tried pluggin into power source and pushing the on off button with the volume down button- this doesn'
My 6th gen nano ipod stopped working. I figured it was because it was next to my sweaty body, so put it in rice. I sought help from internet and tried all of the troubleshooting steps; i.e pushing down the power button and the volume down button consecutively, plugging it in to a power source, waiting 10 minutes and pushing the buttons while it was plugged in. Nothing has worked thus far. Is there anything else that I can try?
Hi there Betsyell,
You may find the troubleshooting steps in the article below helpful.
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/ts3474
-Griff W.
Similar Messages
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HT202183 My power button on 6th gen nano stopped working.
hello everybody.
the power button on my 6th gen nano stopped working. everything else is ok but won't switch on unless plugged in to power. then its fine.
I think the power button is broken/stuck.
Anybody else have this problem?
If so how did you fix it/ how much did it cost to fix?Take the iPod Nano into an Apple Store. After the folks there examine it, they will quote you an estimate. Or you can call them and ask.
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I replaced the hard drive to a 30gig on my Ipod 4th gen. click wheel but it is still not recognized on my computer or in itunes......I get an error message with a folder and "!"....what can I do to fix??
Have you recharge the battery for at least 2 hours, or just leave it connected for 4 hours?
(When you replaced the Hardisk, you should also replace the battery.)
Some other iPod SSD sites, says that you may have to format the CF in FAT32, as Mac dont read NTFS drive so if Windows is the 1st PC that your CF is connected, it may be formatted to NTFS.
You can try erasing the CF using Disk Utilty, so that Mac can recognise it. (but not Windows)
Have a nice day! -
6th gen nano appears on desktop but not in itunes
6th gen nano appears on desktop when I plug it in, but not in itunes. I've never set my ipod to disk mode. It never did this before, why all of a sudden? Having the same problem when I plug my girlfriends nano into my computer too. Any advice? Both my OS and iTunes are at the most up to date versions.
Thanks, MattThanks for the response... that still didn't work for me but this latest iTunes update seems to have fixed the problem!
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My 2nd generation nano will not charge and is not recognized by my computer
last week I accedentally disconected my ipod while it was syncronizing and now my computer will not recognize it and it wont charge. I have tried rebooting both my ipod and my computer I have tried other computers and nothing seems to work, does anyone have any other ideas?
Hey andyk85,
Thanks for the question. I understand you are having issues with your iPod nano, the following article provides troubleshooting steps that may help:
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/TS3474
If you are unable to resolve your issue, or believe it is hardware-related, see the "My issue is still not resolved. What do I do next?" section.
Thanks,
Matt M. -
IPod keeps reseting and is not recognized by my computer
I plug in my ipod and the copmuter tells me that the disk is not recognized and gives the options of initializing, ignoring, or reseting. And then when I unplug it, the iPod just turns on and off showing the apple logo. Any help would be appreciated. Thanks.
This message appears when OS X thinks the iPod hard disk is corrupt. You can click "initialize" which will erase the iPod contents, then use the iPod updater to restore it in the normal manner.
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My ipod touch 3rd generation shut off when the battery died. When i tried to charge it but it would not charge and it wasn't recognized by my laptop. This happened once before and it charged after sitting for a day. So I tried it again but it didn't work. I don't know if it is still covered, I got it last july as a replacement for one that broke. Help!! Please!!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My Ipad is plugged into power source and after requesting lastest software update it just shows a powercord and ITunes icon. Is something wrong? I already updated to the lastest IOS upgrade.
You are in Recovery Mode. Follow the instructions below to recover your iPad.
http://support.apple.com/kb/ht4097 -
My iPod touch will not power up and is not recognized by my comptuer anymore
Good afternoon, my ipod touch (4th Gen) will not power up and is not recognized by my computer anymore. I have attempted to restore but that did not work. I have also charged for several hours. Any suggestions? Thanks!
I have already tried that as well and unfortunately it did not work.
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My shuffle will not connect and is not recognized anywhere
I have had my shuffle for quite awhile... just after they came out with them. Everything has been going fine with it until about a week ago I connected to update it and a window popped up that said "Your iPod may be corrupt...". Since then I have not been able to connect my shuffle to my computer, it will not charge, and is not recognized by any computer. If anyone can help me I would greatly appreciate it, if not I guess its time to get a new iPod. Thanks!
Windows XPA good news/bad news post...
I had the same problem, with my shuffle (original
512k). I couldn't run the reset utility because the
computer (imac) wouldn't even recognize that it was
connected. I pretty much gave up on it, but last
night I plugged it into the USB port to try it one
last time - nothing happened. But I forgot to pull
it out when I shut down and this morning while I was
working suddenly the shuffle was recognized by the
computer (actually a box came up saying the device
needs to be initialized or something). I quickly ran
the reset utility, the shuffle was recognized, itunes
launched and I was able to add music. I was so
excited I decided to share the news with the forum,
but while typing this very message the shuffle
disappeared from the desktop and I got a message
saying the device was removed improperly. Now the
bad news... if I plug in the shuffle it is once again
unrecognized by the computer. But at least I got
some tunes back on it, until I buy a replacement! And
it did charge...
iBook
G3, iMac G5 Mac OS X (10.4.9)
Try it in the iBook's USB ports... -
5th gen nano stopped working and won't charge
My 5th gen nano stopped working all of a sudden, and also won't charge. Any suggestions are appreciated!
Hi, I also have a 5th generation iPod nano. It is very old (or at least for technology), so the issue is most likely the battery. My advise would be to buy a newer generation iPod because it would most likely take more time/money to fix the problem than the iPod is worth. Check out the refurbished section of the Apple website, the prices are typically sufficiently lower than the price of a brand new iPod, but just as good. Thats how I get all my Apple products.
-
Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
I'm travelling and trying to back up my new iPhone to iCloud. I have sufficient storage, am connected to wifi and it's plugged into a power source and yet it doesn't seem to work at all. I'm currently in India. Could that be the cause or can anyone suggest any reason why this wouldn't work?
"gets stuck" - are there any error messages?
If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test: Go to...
Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options. Turn off all apps from backup and then do a manual backup. If that doesn't work, then this post will not help. If the backup works, then go back to the app list and turn some on and try another backup. If successful, keep repeating these steps. If it fails at some point, then try to zero in on the one app that seems to make the backup fail. (I had this problem and found one app failing, probably due to a corrupt data file.)
This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one. -
2nd Gen iPad Mini stopped working yesterday. Won't startup under and configuration and is not recognized by my iMac. I believe it upgraded itself to iOS 8 (????)
Hey Kenneth,
So it sounds as if your iPad is not responding at all when you try to turn it on, is that correct? If so, I would suggest that you troubleshoot using the steps in this article -
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If you get it to start up and it is still not recognized by iTunes on your Mac, use the steps in this article to troubleshoot that issue -
If you don't see your connected device in iTunes for Mac - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
How to i get a nano 6th gen to stop playing the same song over and over?
how do i get a nano 6th gen to stop playing the same song over and over? thanks
See page 21 of your iPod's user guide for information on how to turn off the repeat feature.
http://manuals.info.apple.com/en_US/iPod_nano_6thgen_User_Guide.pdf
B-rock
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