HT1657 I rented a movie tonight but it completely stops 13 minutes in and goes to a green screen. My internet connection is fine, any suggestions?

I rented a movie tonight but it completely stops 13 minutes in and goes to a green screen. My internet connection is fine, any suggestions?

Power off the router. Wait awhile. Power it back on. Wait until all the lights are lit up properly.
Restart the computer.
Start up in Safe Mode
http://support.apple.com/kb/PH11212

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HT1657 I rented a movie unfaithful but I can't seem to find it to download it and watch in my ipad

I rented a movie unfaithful but I can't seem to find it to download it and watch in my ipad. Where can I download it or get my money back.

Doublechecking. It's not currently in your videos app?

HT1657 I rented a movie yesterday but it didn't load on my ipad I called tech support but because I didn't have a laptop I couldn't give them the order number what do I do

I rented a movie yesterday that didn't download can I get my money back it's still trying yo download but won't

http://www.apple.com/support/itunes/contact/

HT1657 I rented a movie today but there is nothing in my account

I rented a movie today paid for it, and there is nothing showing in my account, can someone anwer me why?

You rented it on your computer? ipad?
If you rented it on your computer, did you sync it to your ipad?
Any info at all?

HT1657 I rented a movie tonight and it disappeared

What do I do

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT1657 I rented a movie ... left it for an hour and now I can't get back to it?

How can I retrieve my valid rental?

Hello Apple-head,
The following article outlines how to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

HT1657 trying to rent a movie on apple tv for the first time and can't do it without authorizing my computer on itunes store but can't find the menu on the iTunes site that lets me authorize my computer. any thoughts out there?

trying to rent a movie on apple tv for the first time and have to authorize my computer but can't find the itunes menu that allows me to do this. any thoughts out there?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(98261)

I rented a movie on my iPad that stopped downloading in the videos app and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!

I rented a movie on my iPad that stopped downloading and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

Thank you alleycat. I have two rental movies in my iTunes library in the rentals section top left of the window that have not been played. I have home sharing turned on on both my apple TV and my Mac. Both machines are completely software updated. I can see all of my owned movies in the Computer>Library>Movies section of the menus, but neither the rentals themselves nor a rental fouler are anywhere to be found on the apple TV. I dropped by the apple store on the way home from work and they suggested that it should be working just as you described, and suggested a restore, which I've performed. Still no rentals from the Mac library are visible on the apple TV. Any ideas?
Riversmith

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestion"hours now

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestions?

The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Additionally, your 24 hours don't start until you begin to watch the movie, you have 30 days to start watching the movie.

I downloaded a movie. It isn't in video app nor iTunes. I tried the settings general restrictions and it isn't restricted. I am positive I rented the movie because when I go back to iTunes and press rent it says that it has already been rented.

I downloaded a movie. It isn't in video app nor iTunes. I tried the settings>general>restrictions and it isn't restricted. I am positive I rented the movie because when I go back to iTunes and press rent it says that it has already been rented. How do I get to this movie?

Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
Using current version IPad mini.
Ios7 is HUGH PIECE OF CRAP!!!!

Need multiple 'MAIL' Icons. Have two mail accounts and i want to keep them separate but want to EASILY switch back and forth from the main screen instead of going through, Settings, Mail, and selecting account. Major pain

Have two mail accounts and i want to keep them separate but want to EASILY switch back and forth from the main screen instead of going through, Settings, Mail, and selecting account. Major pain the butt. This has been a request from Apple users for many years. it's great you can now combine all emails into one, but some people want them kept separate and have separate icons on the main page. They could easily do this by having one "MAIL" account as white and another red. Or put MAIL 1 and MAIL 2. Or an actual label that the mail accounts are called on the ICONS!!
Help!

eshghoolak wrote:
...I could switch back and forth between accounts while in the mailbox, with one button. I think that is what you are referring to? Whoever said it's just a simple switching - you obviously haven't had the pleasure of using an Android device. It's not that quick to go back and forth - definitely not efficient...
Not that it matters a lot, Android vs iPhone interface is largely a matter of personal preference and what you know... I'm not sure which one you're saying is not efficient...
In any event...
I currently have two email accounts setup. My iPhone main page Mailbox settings reads:
Mailboxes
Inboxes
All Inboxes
Gmail
[email protected]
Accounts
Gmail
[email protected]
I wish there an efficient way to move back and forth while in the "Inbox" between accounts. Also, Why does one gmail account show as "Gmail" and another as the actually address?
The names are based on the names you gave the accounts when you set them up.
Settings>Mail, Contacts, Calendars.
Tap the account you want to re-name. Go to the "Description" field and put in what ever you want.
Second, there is no way to quickly choose a bunch of emails to delete. I have to manually go into each one and move it to the Trash folder.
If you tap the edit button in the upper right while in mail, you can select multiple items to move, delete or mark (flag).
I don't want any of the condescending remarks, that I've read here and in other forums. I'm honestly looking for a solution, which I think you are too! One thing I realized is that iPhone users in these forums are really defensive and quick to say "that's how it is, live with it, if you don't like it go away" Um...the only thing that tells me is you are pretty bitter and have kept telling yourself that, to force yourself to like your device. I prefer to express my issues, and find solutions. There is ALWAYS a solution...
I think what you will find is that many people here, myself included, tend to get a bit short with people who start off with attacks or whining about how something has been asked for for years and should be easy, rant about things that have already been beaten to death multiple times in the forums, talk about how much better Android or BB are at something (really... if it's that much better, why did they buy an iPhone to begin with?), etc., or continue to ask questions that could easily be answered with a simple search, or even just by looking back at the last dozen posts to the forum, half of which probably asked the EXACT SAME question.
I don't think any of us go out of our way to be rude or uncivil. That said, attacking the people who are attempting to help you is much more likely to generate a response of 'if you don't like it, go away', than it is to generate something that will be truly helpful.

Time Capsule won't connect to internet at home but works at Apple Store. Internet connection is fine through ethernet - any ideas?

A few days ago my Time Capsule stopped connecting to the internet at home. My internet connection is fine when I connect directly via ethernet. However when I plug the ethernet into the Time Capsule, it doesn't progress past the solid amber light. Doing a hard reset doesn't do anything. I took it to the Genius Bar two seperate times, and both times they were able to get it working there, but when I get it home it won't work. Any ideas of what the problem might be?

Try resetting your broadband modem. Depending on the model of modem, that can be as easy as removing power for a few moments. If that doesn't work, remove power and wait 15 minutes. Further reset steps can involve pressing a "reset" button or removing a battery if the modem has one. In the worst case, your ISP may need to edit its settings to update to the MAC address of the new router. If they won't or can't do that, powering down the modem for 16 to 36 hours can reset the connection.

HT201335 I have a MacBook Air that was bought April 5, 2011. It seems it should be supported for Airplay mirroring but I can't get it to work and I do not have the icon on my bar. Any suggestions?

I have a MacBook Air that was bought April 5, 2011. It seems it should be supported for Airplay mirroring but I can't get it to work and I do not have the icon on my bar. Any suggestions?

Welcome to the Apple community.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi.

I changed from IE to Firefox. When I click on a shortcut in an email, I get the message "an error occurred in sending the command to the application" in Outlook. It doesn't stop Firefox opening and going to the site, but is annoying.

I changed from IE to Firefox. When I click on a shortcut in an email, I get the message "an error occurred in sending the command to the application" in Outlook. It doesn't stop Firefox opening and going to the site, but is annoying.

See:
*http://kb.mozillazine.org/Windows_error_opening_Internet_shortcut_or_local_HTML_file_-_Firefox

HT1657 I rented a movie tonight but it completely stops 13 minutes in and goes to a green screen. My internet connection is fine, any suggestions?

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