HT1657 Rented a movie in english but plays is spanish and cant switch language setting. Need help

I rented a movie on apple tv and movie plays in spanish or english but with spanish voice over. How do i switch the setting to play in only english

All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you so that you can rent the English version (assuming that there is an English version in your country's store; the one that you've rented doesn't have alternate soundtracks ?) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I rented a movie yesterday morning but it never downloaded and now it's showing I need to rent it again. I was charged the 4.99.

How do I find the rented movie that should have downloaded.... but it never did and now they want me to pay again to rent it???

The movie should be in the top row when you have the movie menu selected.
How do you know you've been charged for it, have you seen the receipt in your purchase history.

HT1657 I rented a movie on itunes but it will not play on my imac ?

I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?

Could you walk us through what happens when you try to play the movie, please?

Rented a movie on itunes, but it won't play or transfer, why?

I rented a movie on itunes, but when trying to play it the computer prompts me "itunes has stopped working" and then crashes. Then when trying to transfer the rental, thinking it was possibly a computer issue, itunes then notifies me that it cannot transfer because my computer has not been authorized to play the movie. The rental movie was not only purchased and downloaded on an authorized computer, I also attempted to humor it and authorize it again, yet it remains in the same condition after several tries.
I was attempting to transfer it to an iphone 4s, but if there is a possibility of playing it on a computer it would be prefered. My operating system is Windows 7, if that helps.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh

HT1657 Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some soft

Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some software for $40.00. Help

Hi,
No, it was Apple. Last night the movie (Argo) was downloaded. It took about an hour, however it did not open.
I can watch the preview, but can't open it.
Thanks for your interest.
George

HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 Have a $15.00 credit and wish to rent a movie on Ipad but am being asked for payment method and redemption is not an option.

Have a $15.00 credit and wish to rent a movie on Ipad but am being asked for payment method and redemption is not an option. Any suggestions?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I've rented several movies over AppleTV, but can not download. I get a message "An error occurred loading this content. Try again later. " i've been trying for 3 days now... anyone with similar problem?

I've rented several movies over AppleTV, but can not download. I get a message "An error occurred loading this content. Try again later. " i've been trying for 3 days now... anyone with similar problem?

I have the same issue, to temporarily fix it go to Settings > General > Restart. When it restarts the movie should play. You have to do this for each movie for the most part.

HT1657 i recently rented a movie from the itunes store in hd and closed itunes on accident and after reopening itunes i cannot find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere

i rented a movie from the itunes store in hd and closed itunes on accident after letting it download and after reopening itunes i am un able find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere. i did start it... but i have atleast another 20 hours to watch it before the rental expires.

Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?

HT1657 I rented a movie to add onto my ipod classic and when I moved it to my ipod it is no longer there and it is no longer in my purchased section on my itunes.

I recently rented a movie to add on my ipod classic and it wasn't transferring when I would sync so I manually move it to my ipod but when I go on my ipod it is not there and it is no longer in my purchases on itunes. help!

Is this on your computer or on iPad/iPhone ? If you are on an iPad or iPhone then it should have downloaded into the Videos app - iTunes on those devices is just the iTunes store, and if you just see the Ts & Cs link on the Downloads tab then that means that there are no outstanding downloads waiting.

I rented a movie (dark shadows) but I can not see it, because a message appear "Problem loading...try again later". Is not a problem connection. I tried a lot of times to watch the movie and I didn't can.

I rented a movie (dark shadows) but I can not see it, because a message appear "Problem loading...try again later". Is not a problem connection. I tried a lot of times to watch the movie and I didn't can.
Thanks
Celeste

I rented a movie (The Hobbit)...but it stops loading.
The movie costs CHF 7.50.
A phone call to the support team costs CHF 46.-- !!!!!
What do you think I will do?
Pisella Verde

Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?

Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?

A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

What do I do when I'm half way through a movie on Apple TV. The movie then quits. We go back on to the movie home page and it says you have already rented this movie, please go to settings, then downloads and select downloads but we can't find downloads

What do I do when I'm half way through a movie on Apple TV. The movie then quits. We go back on to the movie home page and it says you have already rented this movie, please go to settings, then downloads and select downloads but we can't find downloads

Try signing in and out of itunes on apple tv, do you have lastet OS?

HT201611 probably will never rent anything from itunes again. I rented a movie on iphone but cannot watch it on my ipad or macbook. this is ridiculous..and i am dissapointed. and the 2 days expiration is another absurd thing. again, dissapointed.

probably will never rent anything from itunes again. I rented a movie on iphone but cannot watch it on my ipad or macbook. this is ridiculous..i am very disappointed. and the 2 days expiration is another absurd thing. bc i typically dont have the time to watch a 1 hour and 30 minutes movie but will watch a little every morning for a week to finish. this 2 day expiration force me to waste my time watching the movie. very, very dissapointed. next time ill rent from google. this kind of mistake should not be made by apple.

Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

HT1657 Rented a movie in english but plays is spanish and cant switch language setting. Need help

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