HT1725 Unable to purchase right now on App Store.
Every time I try to purchase a new app it asks for password and tries to start download then error "unable to purchase at this time" comes up. Then it just sits there trying to download. If I leave it it will eventually download to the cloud. I can then download no problems. All updates download with no problems and all other internet downloads are instant over virgin fibre optic broadband.
Hello there, ilward.
This issue is usually related to your connection to the iTunes Store. The following Knowledge Base articles provides some great steps for troubleshooting that connectivity.
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Afterwards, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Particularly:
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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These are some troubleshooting steps that might be relevant to your issue:
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http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Have a good one,
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