HT1933 MY DAUGHTER PURCHASED SUBWAY SURFER ON ACCIDENT. DONT WANT TO BE BILLED FOR THE "COINS"

My daughter purchased some coins for subway surfers which is an app on the iphone. There was a charge for $.99 and a charge for $19.99. I would like to have them removed please and not be charged the fee.

You can try contacting iTunes support via this page and see if they will refund or credit you (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off'

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HT4009 My daughter downloaded zombie farm and purchased 100 brains - I was billed for the purchase but she never recieved the brains. Three days later I was billed for another purchase of brains that she did not order or recieve - how do I get my account

My daughter downloaded zombie farm and tried to purchase 100 brains - I was billed for the purchase but she never recieved the brains - three days later I was billed for a purchase of 100 brains again even thought no one made the purchase - how do I get a refund?

If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
All should work out, but if satisfaction is not received, file a claim with your credit card issuer.

For some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.

HT4009 My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't.

My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't. I can't fix it on my own apparently because I'm sent to a rather unhelpful support site.

If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

TS1424 I'm being charged twice for the same order. Playtika coin purchases are a problem on Ipod. How do I get a credit for the coins I did not get?

Did anyone else have problems with in App purchases from an IPod? I get charged twice for the same order... How do I get a credit for the coins not received?

Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3209 purchased HD video by accident but want to download SD video

I purchased an HD video from itunes but wanted to download the SD video. The HD download is extremely long. I tried purchasing the SD video version but itunes says that I have already purchased it, even though it is the HD version. Is there any thing I can do outside of waiting for the HD to finish downloading?
Thanks..

Welcome to the Apple community.
Where are you, you only have a movie section under purchased in the US. Are you sure that the movie that you purchased has an ST version.

TS1424 I purchased a giant stash of accorns, and it said contact itunes store for trouble, I was told transaction failed, then billed for the cheaper stash twice, how do I fix this ?

what do you do when you try to purchase an item for a game on ipad, and it says transaction failed, though you were billed for two of the lower level items?

Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine

TS1424 I purchased 1 ringtone from an artist and was charged 3xs for the download. How do I get credit for this mistake?

I purchased a ringtone from an artist and was charged 3xs for it. I would appreciate a credit for this mistake. Usually itunes will alert you if your purchasing the same ringtone. This of course is for my iphone 4s.
margo2000

Use this Link to Contact iTunes Customer Service...
Apple - Support - iTunes Store - Contact Us

Trying to update an app but is asking for another account password and the app was purchased with my account and not the want that is asking for the password? Please help!!!

Im trying to update an app on my phone but keeps asking me for the password of my cousins account, and I have never purchased an app with his account. I restored my cousins phone on my computer but I dont know if that has to do anything with the problem.

Because that person’s Apple ID was put inside the application when it was downloaded from the iTunes Store.
(120240)

TS1424 I purchased an cd and it downloaded 2 times? I dont want to be charged for it twice.

I purchased a cd through I Tunes and it downloaded twice...I do not want to be charged twice for the same cd!!!!How do I get ITunes to help with this?

http://www.apple.com/support/itunes/contact/

IWorks not purchased in app store, now I have to pay again for the apps??

Long ago I purchased iWork together with my laptop (macbook pro). Now, I get a message in Pages, Numbers and Keynote that there is a new version available. So I wanted to download it, but the app store makes me pay for them! The full price! Why? The app store does recognise that I have the iWorks apps, but says I didn't purchase them in the app store, so I have to pay for them again! This is really stupid, does anyone know how this is possible? And what I can do to update without having to pay a lot of money to buy all the three apps again?

There are several reasons why the updates don't show as free for those who already have iWork '09 installed.
1. You must have iWork '09 apps installed & they must be updated to the x.3 version. You can also download the standalone updater from this page.
2. If you are not using English as the primary language for your Mac, change to English & run Software Update. You can then switch back to your preferred language.
3. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads. You will need to individually click into each application > Click update > enter in your Apple ID & password and then it will start updating.
4. Open App Store on your Mac & look at the buttons under Keynote, Pages & Numbers. If it does not say “Update” click Account under Quick Links, enter your password & click “View Account.” Next, click the “Reset” button to the right of “Reset all warnings for buying and downloading” at the bottom of this page, & click Done. Check your updates tab & iWork & iLife updates should now appear.
These are the ones I've seen work for others.

HT1933 I was billed for the drug book app but there is no icon on my phone to use the app

I purchased an app for Lippincott drug book. My bank account shows the money was taken out, but no app appeared on my phone for me to begin using.

No, this has nothing to do with Apple or iTunes.
You are attempting to use a device unsupported by Apple or iTunes with an app written by some other developer to emulate an Apple device. Talk to the app developer.
If you have an ATV, AirPort Express, or some other supported AirPlay receiver and the AirPlay icon is not appearring, then it is an issue that would be appropriate to be discussed here.

Just purchased 4 itouchs (6/2) Do I need to pay for the 3.0?

Just purchased 4 itouchs and now they are releasing the 3.0 update. (actually I have only opened one the others are grad gifts.) Does anyone know if we get a grace period like on the laptops? Or at least I can use one update for all of them?
God Bless

You will have to purchase the upgrade and I believe you will have to purchase the upgrade for each ipod touch.
There is no indication that ipod touches sold after June 17th will come with 3.0.

HT1911 My daughters ipod has been disabled and I just want to reset password for the ipod not itunes account. We have one itunes account for all our devices (so I can control what they purchase).

Why is itunes so difficult to navigate around?

You will need to connect the iPod to a computer's iTunes, and you may need to put it into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPod and restore / resync the content to it.
If it's done via computer that it hasn't been synced to, and therefore doesn't have a backup on it, then from http://support.apple.com/kb/HT1212 :
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

TS1424 how about "the connection error. The game server had an internal error. please try again later". thats what happen to me while i want to purchase a gem in dragonvale aplication and i being charged for the Gem that i never had.

regarding of the game that I playing, its Dragonvale, I plan to buy a Gem. and after I desided to buy, but what happen is that the game centre it self didnt gave me the Gem but instead they said "Connection Error. The Game server had an internal error. Please try again later."
so if thats the case of error transaction..so why the BACKFLIP STUDIOS(DragonVale) charged me to my credit card for the Gem that I never received.
I need to clear this things.

regarding of the game that I playing, its Dragonvale, I plan to buy a Gem. and after I desided to buy, but what happen is that the game centre it self didnt gave me the Gem but instead they said "Connection Error. The Game server had an internal error. Please try again later."
so if thats the case of error transaction..so why the BACKFLIP STUDIOS(DragonVale) charged me to my credit card for the Gem that I never received.
I need to clear this things.

HT1933 MY DAUGHTER PURCHASED SUBWAY SURFER ON ACCIDENT. DONT WANT TO BE BILLED FOR THE "COINS"

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