Trying to update an app but is asking for another account password and the app was purchased with my account and not the want that is asking for the password? Please help!!!

Im trying to update an app on my phone but keeps asking me for the password of my cousins account, and I have never purchased an app with his account. I restored my cousins phone on my computer but I dont know if that has to do anything with the problem.

Because that person’s Apple ID was put inside the application when it was downloaded from the iTunes Store.
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I have music in iTunes that was purchased with an account that no longer exists. I'm transferring music to a new computer so the new iTunes is asking me to sign in to the old account to authorize the old music. Is there a work-around for this?

Just to clarify: I purchased some of my older music in iTunes with an account that got deleted. I cannot recover or use this old account. I transferred music from my old iTunes to a new computer and that new iTunes on the new computer is asking me to sign into the old account to authorize the music. So, is there another way to transfer this music to my new iTunes? I'm using a USB thumb drive to transfer the music. Also, music that was purchased with my current account tranfers just fine.

Click here and request assistance.
(95437)

I updated the system on my I pad yesterday. Now I can not start my I pad. The screen is black, if I hold the button on the right side, first the Apple logo starts, than immediately the I-tunes Logo with a "Plug" sign comes up. That stays on for ever. What

I updated my I pad yesterday with the ISO 7.04 . Now it just has a black screen. When I hold the button on the right hand down for 10 seconds, I first very briefly get the Apple Logo, than immediately the I-Tunes sign with a plug sign. I cannot get anything else working. I did not have I-tunes on my i-pad since the file is large, but have it on my MAC . So how can I get my I-pad working again????

This solved all my problems. It took a while, about 87 minutes for the complete "restore to factory setting" and after that about 30 minutes to put all my contacts etc. back on.
It did'nt matter how long it took, I have my I-Pad back and that is great.
I really do appreciate your help. Thank you so much.

HT4623 I am trying to update my phone but it tells me I don't have enough storage. I have deleted almost all of my apps and purchased 15GB more storage and it still tells me that I don't have enough storage?

I am trying to update my phone, but it tells me that I don't have enough storage. I have deleted almost all of my apps and purchased 15GB more storage, but it still tells me that I don't have enough storage?

Connect to iTune and "Check for Update" (tap to enalrge image)

I cant transfer purchase apps to my itunes. I go to file and click transfer but nothing happens. I am trying to update my iphone but it says you need to transfer purchase apps. So i am now stuck i need help!!!

I go to file and click transfer but nothing happens. I am trying to update my iphone but it says you need to transfer purchase apps. So i am now stuck. i need help!!!

Click here, follow the instructions, and choose Transfer Purchases in the File menu.
(79456)

My AppStore id is my apple id n password which is good when purchasing. But when I am updating from update option it ask for a password. The user id I see there is not mine, it's different. How do I change that to my apple Id? Please help me resolve .....

My AppStore id is my apple id n password which is good when purchasing. But when I am updating from update option it ask for a password. The user id I see there is not mine, it's different. How do I change that to my apple Id? Please help me resolve this issue. I have tried resetting it but nothing... Either I'm doing something wrong or....

I believe the issue is with the Apple ID that was used to purchase the App. If you download an App that was purchased under a different Appple ID then all updates will also be linked to the original purchaser's Apple ID. Your Apple ID is the the same ID as your iTunes, iCloud, etc. Some folks use different ID for the different Apple sites. No need for that One ID for all Apple Sites, and if someone else buys an App using their ID and they(you) download that App onto your device and that App requires an update it will ask for the purchasers Apple ID. This happens a lot when folks sell their iPad or give it to someone else and leave some purchased(free) Apps on the iOS device. You cannot change the original ID the App was purchased under. A suggestion would be if someone else has an App that you like but do not want to pay for use their ID or in the future have them gift the App to you.

Hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no softwar

hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated

If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing!

I am trying to update my iPod but I can't until I sync it. However when i try to sync it a message pops up and says "Blythes iPod" can not be synced because a session can not be started with this device. What do I do? Help!

I am trying to update my iPod but I can't until I sync it. However when i try to sync it a message pops up and says "Blythes iPod" can not be synced because a session can not be started with this device. What do I do? Help!

https://support.apple.com/kb/TS1567
Ah, it has been mentioned daily esp since iOS 5 / iTunes 10.5 but has always been there as an issue.
Order of attempts:
Repair the installers
Uninstall EVERY Apple component (auto and manual)
Services: Restart all 3 Apple items (AMS, Bonjour, iPod)
I* always do the last almost, then launch iTunes, and only then connect iPod.
IF you see a yellow alert in Devices and Printers or in Device Manager, then I could find NO WAY to fix or repair other than a clean OS. Something messed up the device driver support.
If/when Windows asks "what to do when it detects iPod"? don't chose any default action, to me, based on hunch and 3 PCs, that seems to mess AMS up for some reason.
Tried with Windows 7 64-bit Pro and Home Premium, and also Deve Preview 8 (which other than the inability to update iOS to 5.0 seems to run better -- except when it comes to AMS thing! so seems Apple is not on the same page writitng drivers.

I'm trying to update my iPad but it's telling me to not enought storage and saids manage storage I do that but no change

I'm trying to update my iPad but it's telling me not enough space manage storage I think I'm doing it wrong because it's not changing

Open the Settings app & select General. How much Available space do you have?
You may have to delete some files (videos) to obtain more space.
 Cheers, Tom

HT4623 trying to update my phone, but when i go into settings, then general, there is no update option?, why?, please help

im trying to update my phone, but when i go into settings, then general, there is no update option?, why?, please help

Then you will need to update to iOS 5.1.1 as outlined above. A word of caution before updating: be sure to import all your photos to your computer and back up your contacts (by syncing with a supported program such as Outlook, to an online service such as Google, or using an app like My Contacts Backup). Failure to do so risks losing your data.
Syncing an iPhone 4 requires:
Mac: OS X v10.5.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.5 or later (free download from www.itunes.com/download)
You will first need to meet these system requirements in order to sync (and update) your phone.

I am trying to update my iPhoto, but...

I am trying to update my iPhoto, but getting the error message, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

Apple's servers were having issues earlier today - both iOS apps and Mac App Store apps (like iPhoto) were unable to be downloaded.
The issues seem to be resolved now, though, so I would recommend trying again if you have not.
If you still have issues, let us know.
~Lyssa

I am trying to update my iphone, but a prompt appears that says to transfer purchased items first before updating, how do i do that?

I am trying to update my iphone, but when I click on update a prompt appears that I have purchased items that I should transfer to my itunes library before updating. How do I transfer apps that I paid for on my phone into my itunes library?

In iTunes: File>Transfer Purchases.

I tried to update my ipod4 but now all it shows is that i need to plug into itunes on a computer

I tried to update my ipod4 but now all it shows is that i need to plug into itunes on a computer

Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

Tried to update to 7 but it wouldn't update and now I can't activate my phone

I've tried to update to 7 but it wouldn't update and now I can't activate my phone????

I'm having same problem, my phone wont even switch on now

I am a new mac user and tried to update my firefox but now i have multiple foxes and a half fox fix something? how do i get it all together in one and be sure i have current version on only?

i am a new mac user and tried to update my firefox but now i have multiple foxes and a half fox fix something? how do i get it all together in one and be sure i have current version on only?

Hi there
I think in this case, you may be best to speak with Microsoft about this, as it does seem like an issue with Office, and not your Mac.
Follow this link, to find your local Microsoft Support contact number.
Or perhaps create a new topic in the Microsoft Support Communities
Good luck

Trying to update an app but is asking for another account password and the app was purchased with my account and not the want that is asking for the password? Please help!!!

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