HT201210 Have new iphone and was trying to retrieve data from itumes. Got message saying it could not be updated and "an unknown error occured." What do I do now. Phone not working, has symbol of itunes and plug, that's it. Help. I'm in tears
Cannot finish updating new replacement iphone on iTunes. Get message "unknown error occured" - and phone now doing nothing. Am beyond frustrated. Help.
is there a number after the "unknown error"
if so check this list for tips
http://support.apple.com/kb/TS3694
Thanks Clyde
Similar Messages
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PLEASE HELP!!!
I am using an HP DV9 laptop running Windows 7 Home Premium and the latest iTunes software.
I regularly synch my iphone 4S with my laptop & Outlook.
I recently got the message that an IOS6 upgrade is available & so I scheduled to apply the update.
Everything was running normally when, after the download of the update, backup of my iphone, & applying the update began when
suddenly, iTunes returned with an ERROR MESSAGE as follows:
The iPhone "Ramon's iPhone" could not be updated. An unknown error occurred (1602)
Now, my iphone is stuck with the iTunes icon and the USB image with an arrow pointing to the iTunes
icon.
WHAT DO I DO NOW?????!!!!!
Help PLEASE!!!!I actually tried the steps below due to the error -5000 I had encountered during the previous tries updating my IOS to 5.1.1
"Perform a normal sync and check your iTunes to make sure everything was synced in the right places like the tabs at the top of your "summary" when you plug in your iPhone to iTunes. If everything is there and all the right boxes are checked for the stuff you want to save, then put your phone into recovery mode by keeping it plugged into your computer with iTunes still up and running. Next you want hold down the power button AND the home key button (the big button on the bottom part of your screen) AT THE SAME TIME. Your phone will go thru 4 different screens before you
Can let them go. U will see your normal power off slider screen, then a black screen, then a black screen with an apple logo, then finally a screen with the iTunes logo and a picture of a sync cable below it. Once you see this screen LET BOTH BUTTONS GO but not before you see this screen. Your computer will tell you that it has detected an iPhone in recovery mode, say ok. Then hit the restore button on your iTunes summary screen, it should then ask you if you want to restore from a backup and update, say yes.... And at the end of its restoring and uploading you should have iOS 5!!"
Then it proceeded to a reactivation process... =( -
The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when connected.
I have wasted my precious 2 days and nights and am lost all my hope...APPEAL TO ALL GEEKS TO RESOLVE MY ISSUE ON HUMANITARIAN GROUNDS ATLEAST WITH SOME VALID TIME OF YOURS.
All mails can be sent to [email protected]
Restore of Ipod back up is present...but is not getting restored due to some iTunes issue with playing my music files.It says restoring and extracts but failes in 1 min with the said error.Other users and reported error 1 but I have not seen a solution.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Hi everyone
Does anyone have corrective advice for me to follow please?
In attempting to update the iPhone to the iOS6 today (from iOS5.1), I received the following error message:
The iPhone "[my name]'s iPhone" could not be updated. An unknown error occured (-1).
Thanks,
tooborac1Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service. -
HT201210 The iPhone "Shah Newaz" could not be updated. An unknown error occurred (-1).
The iPhone “Shah Newaz” could not be updated. An unknown error occurred (-1).
http://support.apple.com/kb/TS3694
error 1 could be a hardware issue, follow the instructions to resolve using the link provided, if that doesn't help you will have to take it into apple. -
The iphone could not be updated. An unknown error (occured 4005)
I have a problem with updating my iPhone 5 to IOS7. Everytime I go to update the iPhone to IOS7, I get this "The iphone could not be updated. An unknown error (occured 4005)" error. It stays stuck at "waiting for iphone" then the 4005 error pops up after like 10-15 minutes of "waiting for iphone".
Also it leaves my iPhone in the "connect to itunes" screen after the error pops up. And when I try turning the iphone on and off and restarting it, the iphone still stays stuck at the "connect to itunes" screen and I have to use software to unlock the phone so I can actually use my phone.
The screenshot of this problem is below. Someone help, my itunes is updated to the latest version as well.I've got a similar problem only mine says unknown error (2001). During the initial installation of this months update a USB cord plugging in the iTunes icon showed up on the screen. It stayed there for about 2 minutes and then the iPhone rebooted. It repeated this cycle more times then I can count. I'm happy to say that it is now working. But non the less I've been pretty frustrated with the iPhone and Leopard sometimes.
In response to a comment that it seems that every iTunes related software update seems buggy I would have to say that I agree. I've been using Macs since 1987 and I have to say that in past 3-4 years Apple has changed a lot. It's more popular then ever before. It's products are even more stylish and innovative then ever before. But the rising demand for Macs has forced Apple to cut corners it seems. In some ways Apple products aren't what they used to be. -
TS3694 What now? " The iPhone could not be updated. An unknown error occurred (6).
What do I do now that unknown error (6) has occured when trying to put IOS 7.02 on my iPhone4?
Hello Wilson,
Sorry to hear that you are receiving an error when trying to update your iPhone. I recommend following the steps below when receiving Error 6 when trying to update:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error6
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Although i am able to connect to iTunes store, when i run Network Connectivity Tests in diagnostics in iTunes, it shows as follows -
The latest version of the OS has been downloaded on my system but whenever I try to update, the error message pops up. The error message pops just when these steps start to occur - "Contacting the iphone activation server", "Contacting the iphone for software update". Please help.Still nothing. I turned off my Windows Firewall and also disabled my Avast Antivirus Software and then tried to update my iphone but the same error message popped up again.
Please look at the following results that I got when I ran diagnostics -
It says that "Connection attempt to firmware update server was unsuccessful". Any ideas what i should interpret from it? -
The above message appears when trying to update my phone wilst on itunes
http://support.apple.com/kb/TS3694#error6
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We are transitioning from Exchange 2003 to Exchange 2010. We found Outlook online mode (non-cached mode) have many warning "Outlook is trying to retrieve data from the Microsoft Exchange Server [CAS-ARray]", usually happen when users tried to open
address book but sometimes even normal operation like click the Send button. The problem does not affect OWA and extremely rare when Outlook is running in cached mode. Check the firewall logs, we notice a lot of "TCP Packet Out of State" drops.
We have a lot from the CAS/HT to DC/GC on TCP_3268 and LDAP. And the errors are "TCP packet out of state: First packet isn't SYN" with tcp_flags FIN-ACK, PUSH-ACK.
We also have a lot from CAS/HT to the Outlook Clients on the static RPC port (TCP_59933). And the errors are "TCP packet out of state: First packet isn't SYN" with tcp_flags FIN-ACK, PUSH-ACK and RST-ACK, ACK.
This happens even on Outlook 2010 which I though it has TCP Keep Alive implmented to keep the session active within 1 hour.
Can somebody tell me if these out-of-state are the cause of our problem? And how to fix it?
THANK 1,000,000Hello AndyHWC,
I did some consulting with our CAS team and received the following feedback to your post:
It is difficult to determine what is causing resets without seeing the captures first hand however, the concern is that you are seeing dropped packets on the firewall logs. Where is this firewall located?
Based on the description "Check the firewall logs, we notice a lot of "TCP Packet Out of State" drops." and "We have a lot from the CAS/HT to DC/GC on TCP_3268 and
LDAP." indicates to me that the firewall is between CAS and GC. This not supported under any circumstances and would explain the issue they are seeing with clients trying to "retrieve data from the GC".
If there is not a firewall between the GC and CAS then a Microsoft support engineer would need to have concurrent Netmon Captures from client, CAS, GC during the
issue to analyze. If only one GC exists consider adding another GC to handle the client requests and for fault tolerance.
Also verify that all NIC card drivers are updated to the latest driver version
More information about firewalls with Exchange 2007/2010
http://msexchangeteam.com/archive/2009/10/21/452929.aspx
http://technet.microsoft.com/en-us/library/bb232184(EXCHG.80).aspx
You can install the Client Access server role on an Exchange 2007 computer that is running any other server roles except for the Edge Transport server role. You
cannot install the Client Access server role on a computer that is installed in a cluster. Installation of a Client Access server in a perimeter network is not supported.
http://technet.microsoft.com/en-us/library/dd577077(EXCHG.80).aspx
“The Installation of a Client Access Server in a Perimeter Network Is Not Supported
Issue You may want to install an Exchange 2007 Client Access server in a perimeter network. However, this type of installation is not supported in Exchange
2007.
Cause The Exchange 2007 Client Access server role is not supported in any configuration in which a firewall is located between the Client Access server
and a Mailbox server or a domain controller. This includes firewall devices, firewall programs, or any program or device that is designed to restrict traffic between two network locations.
For correct operation, Client Access servers require typical domain connectivity to domain controllers and global catalog servers. Because any devices
or programs that restrict or reduce access to domain controllers or global catalog servers may affect the correct operation of the Client Access server, we do not support this type of configuration.
Resolution To resolve this issue, move the Client Access servers to the internal network. For more information about the ports that Exchange 2007 uses
for various services, see Data Path Security Reference.”
Thanks,
Kevin Ca - MSFT
Kevin Ca - MSFT -
IPhone could not be updated. An unknoen error occurred
Hi,
Just bought a 2nd hand iPhone4 but can't upgrade to iOS6.
Phone details are;
Version: 5.1.1 (9B208)
Model: MC605X
Modem Firmware: 04.12.01
iTunes 10.6.3.25 on Windows 7 returns the following error when trying to update;
- iPhone could not be updated. An unknown error occurred (3194)
Any help would be appreciated.
Cheers
--Maurice--See this Discussion...
https://discussions.apple.com/message/19482036#19482036
From the More Like This section on the right. -
I cant re-store my iPhone through the iTunes. Message which comes up says' the iPhonw could not be restored. An unknown error occurred (21). i tried all the options and nothing seems working. please help
Hi chiekoo,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Best of luck,
Mario -
Hello Sir I have an iPhone 4 and when i updated that it got updated but now for restore the data it is showing me the message The "iPhone" could not be activated because an unknown error occurred (0xE8000004). Please try again later. please help me.
Hello Amarchand Sharma,
Are you working with a Windows computer? If so, the resource below may help you troubleshoot the issue you are having restoring your iPhone.
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
http://support.apple.com/en-us/TS3221
Regards,
Judy -
My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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Why am I getting this message when I try to open my ITunes: "The Itunes app could not be opened. An unknown error occurred (-50)."?
http://support.apple.com/kb/TS3694#error14
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
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