HT201210 I did the update on my phone and now it just keeps restarting itself over and over again. It will come up with the black screen and apple sign and shut off and bring that up again. What do I do?

First I did the update under general like I do every couple months. My phone came up with a screen, at the end of the update, that had a picture of the itunes icon and a picture of the iphone cord like I was supposed to connect to itunes. I did and itunes said that my phone needed to be "restored" to be reusable again, and the only option it gave me was to click the restore button. So I did and it went through a 30 minute restore session. Now my phone just shows the black screen with the apple icon and restarts over and over again. Clicking the buttons does nothing. It has been doing this for hours now. What do I do?

The screen is telling you to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software

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Did an update on my phone and now i have the itunes symbol and usb symbol on my screen and my phone will not show anything else, what do i do?

Did an update on my phone and now I have the itunes symbol and usb symbol on my screen and my phone will not show anything else, what do i do?

http://support.apple.com/kb/ht1808

TS1363 I recently updated my iphone overnight and today I can't get it to come on, I've tried the restore and nothing works. I've tried syncing with 3 different computers and nothing works. I'm getting the black screen, white apple and a line under that

I updated my phone overnight and now I can't get it to come on. I've tried everything, I have a black screen, white apple and a mine below that looks like it's trying to load but it has stopped. HELP!

You're not alone. I am having similar problems with my Ipod 5th gen 30gb.
When I connect it to my laptop (Vista - basic) it is not recognised by itunes. Itunes simply locks up.
So far I have tried the following to no avail:
Checked my pc's device manager - it recognises the device and says it is functioning properly.
Checked the drivers to make sure they are upt to date.
Uninstalled & reinstalled a previous version of itunes (as it worked fine before the latest release).
Reinstalled the latest itunes.
Reset the ipod.
Put the ipod into disk mode and reconnected to itunes.
Have tried to use the windows tool to scan and fix any bad sectors but it fails to complete a scan without locking that up as well.
Placed into disk mode when fully charged and then allowed the battery to drain completely. Then reconnected ipod (in disk mode)and it still is not recognised and locks up itunes.
At this point I dont really want to part with another $300 odd dollars for a new one.

My itunes wont play the movie ive rented it just comes up with a black screen why?

cccc

We have the same problem. Just tried to watch Prometheus rented from itune store. Only got a blank, black screen with no sound. The movie counter counted up but nothing showed on the screen. First rental for us did we do something wrong?

I thought i lost my iPhone so i went on iCloud and erased it, so now after it erased it went to shut down and is staying on the loading screen like its trying to shut off

its frozen on the loading screen to turn off

Hey there tblemings,
It sounds like your iPhone seems to be stuck on the Apple logo screen. I would try resetting the device with this process:
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If resetting doesnt work, then I would try putting the phone in recovery mode with this article and restore it with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Take care,
Sterling

My 4th generation iPod shows the apple sign, then shuts off..?

Yesterday my iPod crashed, so I restarted it a few times. When I restarted it for the 3rd time, I went to turn it back on and it showed the apple sign, then started shutting down. It's done this twice, and I can't turn it back on.... It just keeps shutting off. I need help, please!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My computer will come on for 2 seconds after opening lid, but then shut off again.

My computer will pop up with the music for a couple of seconds the go right back off.

Hennysmom,
is this happening when you first turn on the MacBook Pro, or when you open the lid to wake it up from sleeping?
Which model MacBook Pro do you have, and which version of OS X is installed on it?

My new mac won't start up. I uploaded my backup now it just keeps restarting over and over

u just bought a 2013 refurbished Mac Pro retina display. It asked me to connect my backup and install. After 45 min it restarted and came up error. Now it keeps restarting and a bunch of tiny writing appears in the top left then it restarts again and repeats.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

My computer has been through the black screen of death twice after shutting it down today.

Whenever I turned it on, only the sound of the disk running and the startup sound was there but the screen remained black. I've been told to do a hardware check using my system software disc but I'm currently abroad and I wont be getting hold of that disc until mid July this year..
Im scared to shut down my computer again.
**first black screen: Safe mode didnt work. I reset PRAM, shut it down and boot it again. Worked
second black screen: Again, safe mode didnt work. had to do PRAM resetting a couple times, didnt work. did an SMC reset, worked.
I'm worried none of these will work the next time.

If you don't have an external drive with you, go out and buy one. Make a clone backup of your system. If there is drive failure you want your data backed up. If you have to take your computer in for repairs, you will need a backup in case they wipe your drive.
Both of these applications can be used to create a clone.
SuperDuper! http://www.shirt-pocket.com/
CCC http://www.bombich.com/download.html
Do you have FileVault enabled. Under certain conditions this can cause kernel panics.
Boot into the Recovery Drive (hold down Command R when restarting). Open Disk Utility on the recovery drive and select Repair Drive. Did you see any errors?
You might find this utility helpful as well. http://www.volitans-software.com/smart_utility.php
Make a "Genius" appointment at an Apple Store to have the machine tested.
If it happens again, try taking a photo of the panic result using your IPhone.
You might find this link helpful: Macbook Crashes, Kernel Panics and coping with an Apple “Genius”

I just did an update on my phone and now it requires a password to get into the phone

How can I get back into my phone? This is very, very frusterating and disappointing.

Enter the passcode. A passcode only gets set on the device when the user sets one. Restoring the device removes the passcode.

If you did an update for your software and decided that you want to recover your deleted pics that were taken on your last software are you going find them

Can I delete my trashed photos once and for all so that it will never be recovered and if I did a software update is that going to help or not

Good Morning Barbara,
I do apologise to members of this forum for my display of bad temper, it was generated by a series of problems with my system and this one from Adobe just took the biscuit and I thought I had finally reached Adobe. My fingers are poised over the phone this morning awaiting the start of the working day.
One thing that I cannot explain is that this series of trial programs, not clear in the updater, from Adobe is that it seems to have damaged my copy of Elements 10. I cannot put text onto pictures. I have tried uninstalling and reinstaling Elements 10 to no avail. Anyway we will see what they say.
Regards
Pat

MacBook won't start up properly and I am left with a black screen although Apple light is on

I Am trying to turn my MacBook on, when Doing so the backlight comes on and the Apple light lights up on the front but nothing happens after this. It is fully charged and plugged in to the mains but still there is no activity!!

Try the suggestions on Mac OS X: Gray screen appears during startup - Apple Support

I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?

I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?

I'm sorry to learn that your phone is having problems starting up, marinema08. I'm sorry if this is incorrect, but are you using the original HTC Droid Incredible or a later Droid Incredible model? Please try placing your phone in Safe Mode to see if you are able to move past the Droid eye. http://vz.to/1kdQWVI If you are able to enable Safe Mode, please try deleting any recent applications you have added.
AndreaS_VZW
Follow us on Twitter @VZWSupport

What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn't decide what she wanted so s

What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?

Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck

HT4623 I was updating my i5 phone and now it shows picture of iTunes and plug what am I todo as I can't use the phone?

I Was updating my i5 phone and it shows picture of iTunes and plug what am I to do?
i Can't use my phone and shutting on and off won't help.

Plug it into iTunes like it shows. It should tell you it has found a phone in recovery mode. You will need to restore the phone.

HT201210 I did the update on my phone and now it just keeps restarting itself over and over again. It will come up with the black screen and apple sign and shut off and bring that up again. What do I do?

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