HT201210 I was trying to update my ipod for ios 6. It got downloaded but could not update my ipod. my ipod screen is now showing one message usb -up arrow-itunes, can anyone suggest something please.

I was trying to update my ipod for ios 6. It got downloaded but could not update my ipod. my ipod screen is now showing one message usb -up arrow-itunes, can anyone suggest something please.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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Ios 5.1.1 downloads but does not update on itouch

When I received the notification that I needed to update my operation system to ios 5.1.1, I clicked the "download and install" button. The ios takes an hour or so to download so I usually walk away and do something else. (This has happened twice). When I return, the operation system is not installed. I have run itunes diagnostics but I do not see where the problem is. Has anyone run into this before? Do I need to make this a two step process - 1) download the new ios and then 2) install it? If so, where will it reside and how would I install it?
I have an Ipod Touch 4th generation running firmware 4.3.5. Thank you!

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
iPhone User Guide

I'm trying to sync my iPhone 5 and keep getting error message "Device is timed out", can anyone help me please?

I'm trying to sync my iphone 5s with itunes and keep getting error message "Device is timed out", can anyone help me please?

Try here first:
iTunes: Error 13019 during sync
Then here:
Help Unknown Error 13019 (Updated)

I just tried to update my iPhone 4 and it said it was successful, but now I have a message (USB icon - arrow- iTunes icon) that is frozen? I have turned off the phone, unplugged USB and reconnected and closed out of iTunes and back in. Any suggestions?

I just tried to update my iPhone 4 and it said it was successful, but now I have a message (USB icon - arrow- iTunes icon) that is frozen? I have turned off the phone, unplugged USB and reconnected and closed out of iTunes and back in. Any suggestions?

Hello, Spedellen.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

I turned my iPhone3G off and now it won't turn back on. Can anyone suggest what I should do?

I turned my iPhone3G off and now it won't turn back on. Can anyone suggest what I should do?

plug it in
in a charger or a computer system
if it does show the charging - let it stay there and have it nominally charged - the battery may be failing.
if it does not show anything on screen - try resetting the device (top power button + home button for approx 10 -12 seconds) or check the cables.

I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?

I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?

natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here.

TS1363 IPOD classic not baing recognised in itunes, can anyone help me please?

i habve an ipod classic when i first used it it was fine but then it started stopping syncing half way through saying there was an error and my songs would cut off half way through or just not play now when i connect it to the computer it dosent show up in itunes but does in my computer. i messege in my itunes pops up saying i need to restore my ipod yet my ipod dosent show up in itunes to do this. i have tried uninstalling intunes and reinstalling it again i have tried using a different laptop but nothing works can anyone help me please?

See my response to your other post.
B-rock

I have got msvcr80.dll keep coming up and i cant reinstall itunes can anyone help me please

i have got msvcr80.dll keep coming up and i cant reinstall itunes can anyone help me please

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
iTunes 11.1.4 for Windows- Tips for Unable to install or open - MSVCR80

I have just updated my mac but now I am unable to open my itunes can someone help me please

I have just updated my mac but now I am unable to open my itunes can someone help me please

This worked for me:
1 Go to the finder menu bar at the top of the screen
2Click go
3 click applications
4 go down to iTunes and right click on Show Package Contents
5 open contents folder then go to mac os folder
6 open the terminal marked iTunes in that folder
This should force it to open and function enough, it will not allow importing of music from a desk top

Trying to update iTunes 10.5.2 my mac book air keeps telling me that it is installed but when i plug my new iPad and iPhone it keeps saying it has only 10.3 iTunes can anyone help?

I m trying to update iTunes 10.5.2 my mac book air but it keeps telling me that it is installed but when i plug my new iPad and iPhone it keeps saying it has only 10.3 iTunes and it needs at least 10.5 version can anyone help?

no that does seem to work it is as if it is not recognising it. it says installed on screen but when plug new ipad and iphone4s in it says new version required but i have ran a system update and it says everything is updated

I was recently given an ipod touch and the only screen it will show is a usb cable and itunes symbol. I've tried the troubleshooting stuff on this website but it still won't work. Any ideas as to how i can fix this?

My Ipod touch only shows a usb wire and itunes symbol when i turn it on. it does not show up on my itunes or in my computer. ive tried the troubleshooting stuff(reseting the ipod, reinstalling the newest itunes, restarting the computer) and nothing has changed. my ipod shuffle connects to my itunes just fine though.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Since upgrading to Windows 8, Firefox locks up when I try to use it, can anyone suggest why please?

We had to download Firefox once we had installed Windows 8. Although we now have a Firefox tile on the new Windows desktop, to enable access to Firefox, whenever we click on it to go to Firefox, we get the option to select Firefox as our default browser. Whether we say Yes or No, the screen then locks up and we have to use Control, Alt and Delete to close it.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes Can anyone suggest a solution .

Updated to iTunes 10. Can no longer open iTunes in Windows and get the message " The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes"
Can any body help. Am new to iPod and no experience of iTunes until a few weeks ago

See this previous post. It was solved.
Re: iTunes Library.itl cannot be read

TS2755 I have iMessage on my iPod and have just bought a iPad but the iPad won't allow me to activate my account because the email is already in use, can anyone help

I have iMessage on my iPod and have just bought an iPad but the iPad won't allow me to activate my account because it says my email address is already in use can anyone help

Sounds like you have multiple Apple IDs, which causes a myriad of issues. Go here to straighten it out. Be forewarned that it's a pain.

HT1414 Tryed to update from ios 4.1 to 5.1 . Download was succesful but could not update cause firmware was not compatible

Having hard time updating from 4.1 to 5.1 error mesage stating firm ware is not comppatible after succesful download will not update.

Which iTunes version is your computer running? You need the latest version of iTunes to install iOS 5.0.

HT201210 I was trying to update my ipod for ios 6. It got downloaded but could not update my ipod. my ipod screen is now showing one message usb -up arrow-itunes, can anyone suggest something please.

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