HT201210 "The iPhone "iPhone" could not be restored. An unknown error occurred (9) i get tis error.. pls HELP.. i goto go hong kong by tomorrow morning :(  sudd my phone can't on.. & auto on and off.. just show me d apple logo

HELP PLEaSE

Check this support document http://support.apple.com/kb/ts3694. The information about Error 9:
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Similar Messages

  • TS3694 i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

  • The iphone 5s could not be restored an unknown error occurred 40

    why does itunes say the iphone 5s could not be restored an unknown error occurred 40

    http://support.apple.com/kb/TS3694#10
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • The iPod 'iPod' could not be restored.An unknown error occured(9).

    I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
    Since then, even after reinstalling the iTunes, my iPTouch is not going beyond showing the icon of a plug and a CD.Every time iTune is able to detect the iPTouch saying that it has detected an iPod in recovery mode, you must restore it. And on doing so that error of 'The iPod 'iPod' could not be restored.An unknown error occured(9).' comes up and it again asks to restore.
    Though every time iTunes is able to detect an iPTouch, my XP does not show it in 'my computer' as any hooked device or drive.
    May I request Apple and other members on this forum to help me out. It is clearly a software problem.
    Many thanks in advance.
    Jetavya

    Thanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
    In my case though I never came to know whether the problem was of software or hardware, but the simultaneous step I had taken was to call the toll free number of Apple in India and got my problem registered. Since the iPod Touch was under warranty, I got it replaced without much hassels. I advise the same path for other users and if possible get the additional Apple Care Protection Plan for additional one more year.
    Though I have yet to find out how to avail that Protection Plan in India.
    Best wishes,
    Jetavya

  • The iphone 4 could not be restored an unknown error ocurred (28)

    My Iphone 4 could not be restored an unkown error ocurred (28)

    Hi Mamita,
    Error 20, 21, 23, 26, 28, 29, 34, 37
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    See this link for more information:
    http://support.apple.com/kb/TS3694#error28
    Hope this helps!
    Cheers,
    GB

  • HT201210 The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when conn

    The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when connected.
    I have wasted my precious 2 days and nights and am lost all my hope...APPEAL TO ALL GEEKS TO RESOLVE MY ISSUE ON HUMANITARIAN GROUNDS ATLEAST WITH SOME VALID TIME OF YOURS.
    All mails can be sent to [email protected]
    Restore of Ipod back up is present...but is not getting restored due to some iTunes issue with playing my music files.It says restoring and extracts but failes in 1 min with the said error.

    Other users and reported error 1 but I have not seen a solution.
    Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar                          

  • HT201210 The ipad "ipad" could not be restored. An unknown error ocurred (4013). How do i resolve the problem? Thanks ElroyD

    The ipad "ipad" could not be restored. An unknown error ocurred (4013). How do i resolve the problem? Thanks ElroyD

    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
    The above comes from here:
    http://support.apple.com/kb/TS3694#14

  • HT201210 The ipod "ipod" could not be restored. An unknown error occurred (1).

    trying to restore ipod, done all updates to computer and i tunes still get error

    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • HT201210 The iPod 'iPod' could not be restored. An unknown error occurrred (1)

    When I click on Ok I get the following more detailed error message :
    2013-12-02 23:58:10.978 [4336:1264]: restore library built Aug  8 2013 at 02:24:58
    2013-12-02 23:58:10.978 [4336:1264]: iTunes: iTunes 11.1.3.8
    2013-12-02 23:58:10.979 [4336:1264]: iTunes: Software payload version: 4B1
    2013-12-02 23:58:10.979 [4336:1264]: iTunes: Using iTunes state machine
    2013-12-02 23:58:14.508 [4336:a28]: iTunes: Specifying UOI boot image
    2013-12-02 23:58:14.770 [4336:a94]: iTunes: Specifying UOI boot image
    2013-12-02 23:58:14.771 [4336:a94]: Ap personalization disabled.
    2013-12-02 23:58:14.771 [4336:a94]: Baseband personalization is disabled
    2013-12-02 23:58:14.771 [4336:a94]: <Recovery Mode Device 0F593638>: operation 44 progress -1
    2013-12-02 23:58:14.771 [4336:a94]: AMRAuthInstallPersonalizeBundle: AP and Baseband personalization disabled.
    2013-12-02 23:58:14.772 [4336:a94]: unable to open device_map.txt: No such file or directory
    2013-12-02 23:58:14.773 [4336:a94]: found device map entry for 0x00008900 0x00000002. boardConfig=n45ap platform=
    2013-12-02 23:58:14.773 [4336:a94]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-12-02 23:58:14.773 [4336:a94]: unable to create data from file: 17
    2013-12-02 23:58:14.773 [4336:a94]: device_map.plist file not found
    2013-12-02 23:58:14.773 [4336:a94]: radio-error not set
    2013-12-02 23:58:14.777 [4336:a94]: unable to open device_map.txt: No such file or directory
    2013-12-02 23:58:14.779 [4336:a94]: <Recovery Mode Device 0F593638>: operation 3 progress -1
    2013-12-02 23:58:14.783 [4336:a94]: <Recovery Mode Device 0F593638>: operation 4 progress -1
    2013-12-02 23:58:14.792 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2013-12-02 23:58:14.792 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
    2013-12-02 23:58:14.792 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
    2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
    2013-12-02 23:58:14.793 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
    2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: variant not specified, will use first variant found for this device in build manifest
    2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2013-12-02 23:58:14.793 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
    2013-12-02 23:58:14.793 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
    2013-12-02 23:58:14.793 [4336:a94]: AMRAuthInstallCopyBuildIdentity failed
    2013-12-02 23:58:14.794 [4336:a94]: <Recovery Mode Device 0F593638>: operation 42 progress -1
    2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
    2013-12-02 23:58:14.794 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
    2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
    2013-12-02 23:58:14.794 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
    2013-12-02 23:58:14.794 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: variant not specified, will use first variant found for this device in build manifest
    2013-12-02 23:58:14.795 [4336:a94]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2013-12-02 23:58:14.795 [4336:a94]: amai: AMAuthInstallBundleCopyBuildIdentityForVariant: AMAuthInstallBundleCopyPublishedVariantsArray failed
    2013-12-02 23:58:14.795 [4336:a94]: AMAuthInstallBundleCopyBuildIdentityForVariant failed
    2013-12-02 23:58:14.795 [4336:a94]: AMRAuthInstallCopyBuildIdentity failed
    2013-12-02 23:58:15.811 [4336:a94]: <Recovery Mode Device 0F593638>: operation 5 progress -1
    2013-12-02 23:58:15.812 [4336:a94]: <Recovery Mode Device 0F593638>: Recovery mode failed (result = 1)
    2013-12-02 23:58:15.979 [4336:1264]: iTunes: Restore error 1
    ================================================================================ =================================
    I have tried using 2 different PCs in 2 different locations with 2 different operating systems but get the same problem each time
    Location 1.  Office + Windows XP + McAfee anti-virus
    Location 2.  Home + Windows 7 + AVG anti-virus

    I have not aseen a solution for error (1). All I can suggest
    Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    I suspect a hardware problem

  • HT201210 The"iPad 3" could not be restored. This device isn't eligible for the requested build.

    How to exit from safe mode and restore FW?

    I've just fixed it after having the problem myself - you'll need to manually edit a host file, see here:
    http://osxdaily.com/2011/11/03/fix-this-device-isnt-eligible-for-the-requested-b uild-error-in-itunes-when-updating-ios/
    Go down to 'Advanced: Manually Editing Hosts' (I know it says advanced but it's really quite easy), and works on both Mac and Windows. Basically close iTunes, find the file in the link, add a hashtag on the correct line, save and exit, the restart iTunes and you should be fine.
    Let me know if it works

  • The IPOD 'Ipod' could not be restored an unknown error occured (6)

    just Got my Ipod touch and when I tried to set it up, I got a message that said, 'Itunes has detected an IPOD in recovery mode, you must restore this IPOD before it can be used with Itunes'
    Then I followed up the instruction on my computer but then another subject came up (as what I wrote on the subject)
    I repeated 3-4 times but I got the same message !
    How to fix it ? thanks

    Well, this problem could be an easy fix. Just enter DFU Mode, and then you should be able to restore with no problems. A video on how to do this, is right [Here|http://fr.youtube.com/watch?v=PbTI2quSqew]. There was a better one, but it has been removed. Be sure to have your timing pretty precise, or else it won't work.
    Hope this helps,
    Darie.

  • How do i fix [The iPod "iPod" could not be restored. an unknown error occured -1]

    I've been looking through all the discussions regarding similar problems (with different error codes), but all i know is that I cannot restore, I cannot turn on/off my iPod, and I cannot find a discussion to fix this issue.  Any insight would be greatly appreciated.  (P.S. holding down the power and home buttons does squat)

    The cable wasn't the issue.  It was simply turning off every piece of ad/mal/spy/virus scan app that I had running inorder to allow the restore to occur.     (problem solved)...

  • The ipad "ipad" could not be restored. an unknown error occured (21).

    after update iOS 7.1 to 7.1.1 this problem occured. How can we restore the ipad air from itunes.

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

  • HT201210 iphone 3g ..while updating 4.2 ver showing this message...the iphone "iphone" could not be restored.An unknown error occurred(2003).

    the iphone "iphone" could not be restored.An unknown error occurred(2003).

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • Iphone 3gs shows activation required, hocked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?

    iphone 3gs shows activation required, hooked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?

    Instructions to get the phone back working temporary.. till there is a real fix.
    1. turn off the phone
    2. fire up iTunes
    3. press and hold the home button, plug in the cable, hold till you get to see the recovery mode
    4. iTunes will the allow to choose restore the phone back to 5.0.1 ( no other choice)
    5. iTunes will then ask you to choose which previous backup to would like to recover.
    (note: please do not reboot your phone unless necessary, i realize at times after reboot, it goes back to sq1)

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