HT201263 My phone jammed while opening an app, the screen went black, and now wont turn on. I've tried forcing a restore with no luck, what do I do now?

My phone has been fine, then yesterday I tried to open an app, a phone call came through at the same time, and the screen went blank and now is unresponsive. I have tried holding the lock and home button, I have tried holding the home button while connecting to my laptop but sadly to no avail. What do I do now?

This was the third Restore I've attempted today.... 'm not sure what all I did including unplugging and plugging it back in, and messing with tryign to select my phone vs. my husbands but it starting moving again. It's now attempting to "back up" from ICloud... we'll see. Thanks

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HT4623 I installed ios7 on my iPad 2 yesterday, this morning it wouldn't open the weather channel app. I thought maybe I should power it down. When I held down on the power button the screen went black and now it won't do anything. What do I do now?

I installed ios7 on my iPad 2 yesterday, this morning it wouldn't open the weather channel app. I thought maybe I should power it down. When I held down on the power button the screen went black and now it won't do anything. What do I do now?

Try a reset: Press and hold both Sleep/Wake and Home buttons until the Apple logo appears.

HT1766 After unplugging my phone from being charged all night, the screen went black and will not let me do anything!

After unplugging my phone from being charged all night, the screen went black and will not let me do anything including turning it off. please Advise. Thanks

press and hold the home and power buttons until the Apple icon is displayed, then let go.

HT201471 I have an iPad 3 model A1416 16GB. It is about 1 1/2 years old. When I opened it today the pad for my password came up and then before I could put in my password the screen went black and now I can not get it to work at all. What should I do?

I have an iPad 3 model A1416 16GB. It is about 1 1/2 years old. When I opened it today the screen for my password came up and then before I could enter it the screen went blank. I can not get it to do anything now. It had about 24% of charge left. I plugged it into the charger and still nothing. What do I do? How do I get it to work?

Try the following:
1. Reset
Hold the Sleep and Home button down until you see the Apple logo
2. Restore:
http://support.apple.com/kb/HT1414
3. Recovery:
http://support.apple.com/kb/HT1808

While downloading an app the screen went off

while downloading an app the screen went off

In other, less strident and colorful words, the screensaver kicked in? Depending on the model, the download should continue in the background until finished or it may get interrupted. You can waken the device up and determine which is your case. If it was interrupted, the app can be downloaded again from the App Store's Purchased section without having to pay again.

IPad 1st generation turned it on and clicked on an app then screen went blank and now I can't get it to do anything at all

iPad 1st gen..help-clicked on an app and the screen went blank and now it won't' do anything-can't turn it off and it's getting hot. How do I remove the battery.

You cannot remove the battery on the iPad. If it is getting very hot, unplug it from power, if it's plugged in and set it down somewhere to let it cool off. Set it on something that cannot catch fire - as bizarre as that sounds. Set it on something that will not burn.
After it has cooled off, then try to restart it. If it will not start, try a reset.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

My phone started vibrating mutiple times last night and the screen went black, and then it stopped and now I dont know what to do. How should I fix this problem because I cant turn it back on?

My phone started vibrating mutiple times last night and the screen went black, and then it stopped and now I dont have a clue what to do. How should I fix this problem because I cant turn it back on? I have only had my phone for 2 months.

I also live an hr away from the Apple store, so its not the best thing to go there just to ask a question and find out what to do

HT4623 I tried to run the new update on my phone and the screen went blank and now the only thing showing is the itunes symbol on the screen with a picture of a charger below that, it wont reset or turn off

I tried to ru nthe new update on my phone and the screen is blank and wont reset the only thing that comes up is the itunes logo and a picture of the charger beneath that how do i fix this so my phone will turn on, this has happened twice before

Hello, djernigan.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeledGet more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

About a week ago, water got into my headphone jack of my IPhone 4s and it was working fine for a few hours but all of a sudden the screen went black and I can't turn it back on. I put my phone in rice for a few days but the screen is still black.

However, I took some screenshots and when I went to upload the pictures to my Mac, the screenshots uploaded. So I believe my phone still is working but the screen is just not turning on. I tried holding down the home and top button for ten seconds, even longer, but nothing occurred. I am hoping to find a possible solution so I do not have to buy a new phone. Thank you!

The backlight burned out from getting it wet. You will have to replace the screen at a 3rd party shop, buy a screen and replace it yourself, or make a Genius Bar appointment at your nearest Apple Store and do an out-of-warranty replacement for $199 USD.

Dropped my iphone while making a phone call and when i picked it up the screen was black and now it will not turn on. I have tried holding down the home and power buttons for over 2 hours and it is not working! help :(

i dont know how to fix this help

Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

HT4528 i phone 4 s only 10 days old screen went black and wont turn on.

tried holding home and on off at same time. hook up to my computer but doesnt recognize it .power cord is known good from other i phones in the house.anything else i can try ?

Take it to an Apple Store genius bar it has 12 month warranty not a "phone shop"

My Ipod just stopped working, the screen got black and now I can't open it. I have tried to charge it but it doens't work.

My Ipod touch 5 just stopped working. The screen got black and now I can't use it or start it.
I have tried to charge it but it doens't start and when I tried to connect it with my computer it didn't work either.
I saw that you could hold down the "home" button and the "power" button at the same time but my home button doens't work so I can't do that.
Is there any other way I can fix it or do I have to go to an apple store?

Try:
Turn on without Home/Power Button

While using my ipod it suddenly went black and now wont answer any of the buttons or be recognized on my computer. what happened?

problem solved. press the home button and the off button together for 10 seconds and it will reboot the system

Try a reset; it's important you see the Apple Logo.
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

My phone just went black and won't turn on, I have tried pluging it in to the computer and charging it! still doesn't work.

My iPhone 4 wont turn on! Does anyone know how to turn it back on? I have tried plugging it in to the computer and tried to charge it, nothing works!

Did you try any of the reset steps, etc. outlined in some of these forums or pretty much do nothing until it started working again? Also, do you have an iPhone 4 as Sam The AMAZING does?
(I'm desperately grasping straws to figure out whether or not I've exasperated all options and my iPhone is lost forever...)
Thanks, L

HT201401 When last charging my iphone 5 it got really hot, and then the screen went black. Now my phone wont turn on, register when i plug it into the computer, reset, or charge.

I've already tried plugging it in to reset-nothing.
I've tried holding the top and home button-nothing.
Plugging it into the wall-nothing.
Using a different cord- nothing.
this is an iPhone 5. with whatever ios system that came with the iphone 5. did not upgrade to the ios 7 yet.

Hi jscheilling,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281?viewlocale=en_US
Cheers,
Judy

HT201263 My phone jammed while opening an app, the screen went black, and now wont turn on. I've tried forcing a restore with no luck, what do I do now?

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