HT201272 I am unable to make a purchase in an app on my secondary apple Id device but I can in the same app on the primary device
I am unable to make a purchase in an app on my secondary apple I'd device, but I can in the same app from the primary advice. Can anyone tell me why and what can I do to solve this. I do not want to delete and reinstall as I will lose all my credits and progress. Thanks
Then you should contact them:
http://www.apple.com/emea/support/itunes/contact.html
Similar Messages
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HT1918 I'm unable to make iTune purchases from my phone using my iTune gift card
I'm unable to make iTune purchases from my phone using my iTune gift card, the gift card information is entered on the phone and I can see the credit amount.
I am having the same problem and it is REALLY frustrating.
Exact setup that you have, COMCAST, PayPal, etc....
I have reviewed my account three times with my PayPal info and received confirmation from my PayPal Account but it still won't let me log in. Let me know if you hear anything.
This is a REAL PAIN.
Andy -
Why can't I update my pymt info?? Is my only option really to wait around 4-5 days, while I am unable to make necessary purchases???
Without details about the problem, there's not much we can suggest other than to contact iTunes Store Support. The iTunes Store has no phone support, so I don't know what call you think you'd be waiting for. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I am unable to make any purchases in the App Store. PLEASE HELPPPP!
I am unable to make any purchases in the App Store. I have $15 in the account but I still can't buy any games. It only lets me purchase free games. It says "this Apple ID is now locked and unable to make any purchases"
You are in the same country as you have on your iTunes account, and you haven't been trying to use another country's store ?
Try contacting iTunes Support (these are user-to-user forums) and see if they can/will unlock it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
HT1491 i have 65.00 in my itunes account, i am unable to make a purchase! WHY?
I have 65.00 in my itunes account, I am unable to make a purchase. WHY?
No idea.
What happens when you try? -
This Apple ID is now locked and unable to make any purchases.
This Apple ID is now locked and unable to make any purchases.
To recover your Apple ID, contact Customer Support.
There was an error in the App Store. Please try again later. (100)There was an error in the App Store. Please try again later. (100)
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TS2446 How do I remedy the following, "This apple ID is now locked & unable to make any purchases."?
How do I remedy, "This apple ID is now locked & unable to make any purchases."?
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
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This apple id is now locked and unable to make any purchases.
To recover your Apple ID, contact Customer Support.Use the email form here > Apple - Support - iTunes Store - Contact Us
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TS2446 "this apple ID is now locked and unable to make any purchases." how do i change this!
"this apple ID is now locked and unable to make any purchases." how do i change this!
https://www.apple.com/support/contact/
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I can't seem to update my apps or make any purchases on from my account. Nothing has changed with my credit card information and for some reason the iTunes Store tells me my information is incorrect. What do I do?
Yes, it's frustrating.
I don't have my iPod with me but, as I recall, the change is done in Settings/Store. That change will apply to NEW purchases. However, be aware that all purchases are permanently associated with the Apple ID that was originally used. Generally, it's only a problem when you need to update an app. IF you do your updating from iTunes and your logged in to the "wrong" ID, you'll need to log out and back in again. It's easier from the iPod as you do not need to log out/in but you do need to know the password.
Unfortunately, you can not merge IDs nor can you transfer purchases from one ID to another. Go here to find out exactly what you have. I have the same problem so I deliberately made both passwords identical to make things slightly easier for me. -
I purchased 2 ipad mini's at Xmas, I then sync'd them with itunes on my pc, and put basically the same apps on each of them. Both are 16gb units. One of them is full ( with over 9gb of "other" memory) the ipad still has 10gb left.What could be causing this "other" storage
How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
What is “Other” and What Can I Do About It?
https://discussions.apple.com/docs/DOC-5142
iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly
http://osxdaily.com/2012/06/02/iphone-ipad-ran-out-of-available-storage-space-ho w-to-fix-quick/
6 Tips to Free Up Tons of Storage Space on iPad, iPhone, and iPod Touch
http://osxdaily.com/2012/04/24/6-tips-free-up-storage-space-ipad-iphone-ipod-tou ch/
Also,
How to Clear Message/iMessage Cache on iPhone & iPad And Reclaim Lots of Free Space
http://www.igeeksblog.com/how-to-clear-message-imessage-cache-on-iphone-ipad/
Cheers, Tom -
I just purchased a Brother MFC-9340CDW all in one printer. It shows up on a list of compatable airprint devices but I can't seem to get it to work. Any suggestions?
Hi,
It won't work with airplay, here is how I got it to work with OSX 10.9.4 fully patched;
you will need to use the serial cable to start the process:
In-brief Version:
0) Go grab the firmware update tool, the driver, and the scanner software
1) Turn off the firewall and antivirus (if you use it ??)
2) Update the firmware using the serial line
3) Reserve a static IP outside the DHCP range (using the MAC address of the printer) on your WAP server
4) Configure the printer to use a static IP through the front panel
5) Configure the printer WIFI with your SSID and net key through the front panel
6) Install the CUPS driver on your computer through the printer settings by specifying the static IP
7) Install the Scanner driver then go into the Control Center and add you computer and printer configuration
I generally use this kind of set up so that the printer comes back at the same place after a power failure in
the event that it has a crappy driver.
For those of you who need a little more help:
0) Turn off anti-virus and firewall software (it did seem to matter)
1) Go to the Brother Center and download 1) The firmware update tool, 2) the driver, 3) the scanner software
2) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; find the MAC address and write it down
3) Plug the printer in using the serial cable, it will auto detect and you will be able to talk to it.
4) Install the firmware update tool by double clicking on the dmg you downloaded
5) Update the firmware and the subfirmware (NOTE: this is a bit finicky -- you may have to unplug and replug it in a couple of times before it starts to talk with the device, after it starts the update process it frequently gives up in the middle, DO NOT unplug the device at this point, just select "retry" from the dialog and it will continue -- it will take about 15 mins or so.
6) Once the firmware is installed, go to your WAP server and look at the DHCP IP range; typically something like 10.0.1.2 to 10.0.1.200
7) If there is a capability to reserve an IP on your WAP server pick an IP outside the range in 6 (e.g. 10.0.1.201) and use the MAC address (from step 2) for the reservation... its fine if you don't reserve it -- this is an extra precaution -- just make sure you pick an IP outside the DHCP range
8) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; then set the IP address:
boot method: static
IP address: the address you chose in 7)
mask: 255.255.255.0
gateway: the IP of your router -- typically 10.0.1.1
8) Go to the front panel on the printer: tools -> wireless -> setup wizard -> let it find your network, select it, and enter your key.
9) Reboot the printer and check it connects to your wireless network
10) Go to the front panel on the printer, tools -> all settings -> print reports -> network configuration ; print the report and check the IP and MAC
are what you think they should be.
11) Go to your computer, bring up a terminal (applications->utilities->terminal)
12) Ping your printer to make sure its up and accessible -- type: "ping 10.0.1.201" (or whatever IP you used in step 7) and check you get a response -- not a timeout -- if it works disconnect the serial line and delete the (serial line) printer from the list of printers -- you won't need it anymore -- if not you screwed up somewhere along the line
13) Now the printer is on the wireless network, install the driver by double clicking the dmg. Then go to system preferences->printers & scanners
click +
in the add menu click IP
enter your IP (from step 7)
make sure the Protocol is IPP
Name the printer and set its location
Go to Use field, in the pull down menu select "Select Software"
Go through the list and find the Brother MFC-9340CDW CUPS driver -- if its not there you screwed up installing it so go do it again.
14) Go back to the printer page -- select the printer, select Open Print Queue, then select Settings -- check the Driver Version is 4.1.0 -- if
it says 2 you are using the airplay version which seems to be buggered -- so you need to try again.
15) Go open a word document and print it -- smile you are nearly there
16) Install the scanner software by double clicking the dmg
17) Open the Control Center, under the Model: select Other
Click +
Select your printer
Enter your computer name in the display name and click ok
18) Go into adobe Acrobat File->Create->PDF from Scanner (or whatever software you are scanning with)
19) Select "Brother TWAIN" from the scanner list -- if its not there you screwed up the scanner software installation -- go do it again
20) Put a document in the top of the printer and press scan -- wammo !
21) Turn back on your firewall (and antivirus if you have it -- why I can't imagine but what the ****)
22) Go ping the printer and make sure its still reachable (see step 12) -- if not you need to figure out what your antivirus is screwing up because the firewall is no problem
23) try printing and scanning again...
24) rejoice... your done. -
after sync my iphone4 to itunes i can't see the same apps on itunes that are on my phone. How do i make them show the same?
Hello Louise,
There are a couple of ways that you can download your apps to iTunes on your computer.
First, you can transfer your purchases to from your iPhone to your computer using the steps in this article:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, you can download the apps directly from the iTunes Store using the steps in this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Is anyone having trouble playing movies they purchased? I have no issue watching netflix or previews but I can't watch what I already purchased.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
Also check your payment details, make sure your details are exactly how they appear on your credit card statement, you might also try changing some of those details, saving them and changing them back again.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.
At this point in time, I’m wondering if this could be related to (but not restricted to) the new feature that allows others to come into your home and use your Apple TV to download and play their content on your Apple TV without logging into their account on your Apple TV. The Terms of Use for iTunes Store content have always been to require you to only purchase and play the content from the store in the location where you live and to use a credit card registered in that location. Previously Apple seem to have been somewhat lenient on enforcing such restrictions, perhaps now they are not. However I don’t really have any evidence to support this suggestion, except that changes made to accounts in these areas do appear to be helping many.
If you are successful in resolving your problem, perhaps you would let us know exactly which action resolved the problem for you. If you are having this problem to begin with, can you also tell us your location. -
I just purchased a mac, I've made an apple id. But now when i try to update my mac. I need to login to itunes stroe.Whenever i try that i can login, then i need to confirm my details. And suddenly the mail adress is no longer valid.
How do I solve this problem?You've posted to the iTunes Match forum, which your questions do not appear to be about. Perhaps you would get better help by posting in the iTunes for Mac forum.
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