HT201303 My iTunes account won't accept my debit card number and I'm not sure why. It said to contact support

When I put my debit card it it told me that I needed to contact support about this purchase

These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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    Have you thought about buying a PSN top up online and using that? Gets around the whole credit card thing. Sometimes found that entering card details through PS4 works whereas logging this via PSN website it won't let me make purchases.

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    I deleted the playlists on my iPhone and when I now try to synchronize with my iTunes account to put the music back, nothing happens and I do not get the music back on my iPhone. Anyone who knows why that could be? Grateful for any suggestions!

    I know it sounds weird, and that is the reason I posted my question.  Because my case is not like all the ones I've found online and it's confusing.  I added a screen capture of my itunes with my old iphone (the one that houses my playlists) connected to it.
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  • My apple account won't  accept my credit card on the ipod but it will on the computer , PLEASE help!!!

    please help my ipod will accept the credit card on the computer but not on the ipod touch now i cant download apps or anything please help, thanks!

    Make sure that the account that you are using on the iPod Touch is indeed the same as on your computer. Check Settings > Store and see that the Apple IDs are the same. If you are using different accounts you may have different credit card information on the two accounts.
    If you can't figure this out contact the Apple Store. See Apple Store Customer Service on this web page: http://www.apple.com/contact/

  • When creating iTunes account, my mom provided her credit card information and the system does not accept pre populated province and gives the error message ("please enter at most 3 letters or numbers for province") how does she get past this?

    Why is my mom getting the error message for province when trying to create iTunes account when providing her credit card information?

    Hi Nahal,
    I'm just wondering, is it possible that your Mom (originally) got her credit card in a different province?
    I don't know much, but of this I am certain:  Apple would absolutely, positively, love to help you create an iTunes account!
    Otherwise, you can start here > http://support.apple.com/kb/HE57
    Best Regards,
    mm~

  • When i am trying to create a itunes account don´t accept my credit card?

    I am trying to create a itunes account and give me the message that my security code is not valid. I try different credicard numbers that i have and still the same problem.
    Anyone can help me out about this problem?
    Thanks

    Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
      Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    More details of how:
    http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/

  • Won't accept my debit card security code

    I'm doing updates to apps on my iPad and it's saying that it needs to update my payment info and it won't accept my security code. It worked before and I made recent purchases. I put in the credit card info fresh and I still get the same error. I wonder if this is related to my iCloud's corruption issues. Thanks for any help!

    Take a look here:
    http://support.apple.com/kb/TS1646
    If that doesn't help, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • I have an iphone 5 with iOS 6.  I just  tried to sync it with my itunes account to put new music on my phone and it gave me a message that said the iphone could not be synced b/c "the sync session had failed to start".  How do I fix this?

    I have an iphone 5 with ios 6.1.4.  I just tried to sync my phone to my itunes acct to load new music onto my phone and it gave me a message saying that it was unable to sync b/c "the sync session failed to start".  It let me download all pictures, but would not let me do anything else and just kept repeating the same message.  Why is this happening and how do I fix it?

    You need to subscribe to iTunes Match to store your music on iCloud:
    http://www.apple.com/itunes/itunes-match/
    To transfer iTunes Store purchases made on your phone to your computer, connect your phone then choose "Transfer purchases..." from the File menu in iTunes.
    Photostream transfers photos taken on your iOS devices to other devices and your computer. For troubleshooting Photostream see: http://support.apple.com/kb/TS3989

  • HT4759 My iphone dont accept my credit card number, and I want to buy a ringtone

    I want to buy a ringtone, and my iphone mark that my credit card number is incorrect and dont match with the bank!

    Try Here  >  http://support.apple.com/kb/TS1646
    If no joy...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I am trying to re-install Adobe InDesign CS2 and having problems. It won't accept my old serial number, and while in the instructions it says it will give a new serial number I can't find that.

    I know CS2 is old, but that is all I have.

    Directions to find it are on the page with the installation instructions.
    Locate the language and application you want to install and note its serial number (located to the right of the download links). The serial number is required during installation. 
    Note:The serial numbers included with your original CS2 applications do not work with these CS2 application versions.

  • Tried to change my i tunes credit card information . then when i tried to purchase it said to contact support. icouldntbuy  anything in itunes

    changed billing information in itunes now cant purchse !

    Have you considered doing what it told you to do?
    Contact itunes support

  • Every time i try to open iTunes, it tells me i need to change the language...not sure why it is asking me that but how do i do that?

    when i open iTunes on my MacBook Air, it tell me i need to change the language version to English....why is it telling me this and how do i change it?

    With that particular message, I'd first try a repair install of iTunes.
    Restart the PC first.
    If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
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    Can you launch your iTunes now?

  • My ipod touch 4th generation won't charge all of a sudden and I'm not sure what to do?

    When I get home from school I instantly put my ipod on it's charger because I use it a lot during the day. i always put in on an ipod dock and play my music while it charges and use my computer until it's completely done charging. So, today I did that and had a friend over and while she was using my computer I asked her to pass me my ipod and she did and I used it without any problems whatsoever. After she left I put it on the charger where it did not work. I figured it was the dock itself so I turned it off then on and nothing it still wouldn't work, then I went and put it on an outlet charger where it acknowledged that it was on a charger and turned on for a brief moment then turned off again and again. It hasn't been used since then and it keeps truning on and off. I was getting worried and tried to look up some solutions online but wasn't getting any until I saw this one that said it could have possibly been from the static shock of something. My friend shocked herself before touching it then I did the same later while putting it on an outlet charger... could that be it? And if so, how do I fix it? Please I really need some help with this.

    Not Charge
    - See:      
    iPod touch: Hardware troubleshooting
    - Try another cable.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar                          

  • ITunes won't accept my credit card

    I'm deployed to Afghanistan. My credit card works here. iTunes told me I need to verify my credit card info because my old one expired. I've tried three different cards. I also tried to just save with "no card" to delete the existing card. I keep getting the error message "visit apple support apple.com/support/itunes/ww/." I went there and can't find this exact problem from anyone. I went to apple.com and updated my card there but it's still asking me to verify when I try to download even a free app. Being deployed and wanting to get an app to contact my fiancé, I'd really appreciate the help if someone could help me figure this out. Thanks.

    I had my card on Itunes, used it several times and then my son went over his limit a couple of times, so I took my card off.  When my son wanted something, went in to put some money on the account, it would not accept the same card!
    We went and bought a gift card.
    Tried again today because I want to download a movie and guess what, first off I cannot remember my security questions, cannot find a way to get those reset.  Ok, I'll just buy on Itunes, it still won't accept my credit card.  And I hate, hate their customer service. 
    I am having the same issues with my son's gaming account.  I don't know what's going on.  At least with the gaming site I could talk to a real person, however, what he said did not help. 

  • I cannot complete the registration of the ******* account. I write there my card number, security code, etc.

    I cannot complete the registration of the ******* account. I write there my card number, security code, etc. All i see is: "please contact itunes suport to complete this transaction". What's up????

    http://support.apple.com/kb/HT1277
    http://support.apple.com/kb/HT5312
    http://support.apple.com/kb/HT6030
    These all should help.
    good Luck
    Don

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