HT201304 app only buy 30rmb once, the display shows chargeback missing buckle 60rmb. The game system shows only purchased once. How to check? How to refund buckle 30rmb?

app only buy 30rmb once, the display shows chargeback missing buckle 60rmb. The game system shows only purchased once. How to check? How to refund buckle 30rmb?

Hi,
I'm from germany so no 'best buy' but I think I will lock around sleeve/bag for a different product with same measures. Any tip?
The clear plastic case is not what I want. I would like to use the player without such protections. I just want a sleeve to protect the player while its in my jacket/pants.
Btw, i have bought this version: Creative Zen (maybe european version?). I also doesn't seem to have your mentioned sleeve. I also couldn't find it on the website.
Anyway, thank you,
Chris

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HT201304 app only buy 30rmb once, the display shows chargeback missing buckle 60rmb. The game system shows only purchased once. How to check? How to refund buckle 30rmb?

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