HT201318 refund policy

I have upgraded the storage from 5 G to 20G 3 days ago. Can I downgrade back to 5G and get my refund money back? Thanks

You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

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Refund policy in India

Hi all,
Never buy any Nokia Lumia 710 phone. I bought Lumia 710 on 12 Feb 2012. After less then a day's usage when it is dead. It didnt work even after replacing the battery. I spent 15k on this and within a week it is dead set.
I asked for a new phone but was told that it will be decided by company whether they will repair this one or give me a new one. When I ask for refund I was told that Nokia has no refund policy (though they have policy to sell junk to customers). Just after a days usage if I get repaired/refurbished set then I think there is no point in buying Nokia phones.
Spread the message people
I was told that they dont have a refund policy in India.I think they are treating customers differently in different countries. If this problem would have been faced by someone in EUor USA Nokia would have refunded the money.
Can someone comment on this and let me know what happen in EU / US/other countries.

Hi peyush,
I'm sorry to hear about the situation. If you have bought the phone from a retailer, you should contact them for possible refund.
If you have bought it straight from Nokia shop, then contact them for possible refund if you are entitled to it according to the consumer Protection Act in your country. If the return policy is not valid anymore, then they have the right to try to fix the faulty device.
Please contact your local Nokia Care line if you need further assistance with this matter.
Jampe
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Refund policy on a dead new playbook

Hello,
I purchased a playbook a few weeks ago and have been quite impressed up until now. It ate through my data plan and has crashed without reason. I regret taking a chance with such a faulty product and wondered if there was a refund policy.

Don't sell it scrap parts, you have 90 days of complimentary support by RIM, call them right away and have an agent help you out. Worst case scenario would be an RMA. Good luck!
"Lost in space in search of a cosmic gate"
Momo

Refund policy and Customer Care (not)

I just want new users to be aware that pay-as-you-go payments are not refunded to you if you decide you do not want to use skype any longer. I found this out the hard way. The customer care team I chatted with was rude and arrogant. I downloaded skype for one reason only which was an online interview. It ended up costing me nothing, but I had made a call to my mobile phone which used $.08 of my pay-as-you-go, so now they tell me it is non-refundable.
Make sure you know what you are doing when you work with Skype... it is unforgiving for novices like myself.

Hello and welcome to the Skype Community.
Our refund policy is clearly stated here:
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Why no trial? If I don't like, what is the refund policy?

Please provide details of refund policy and process for refund request. I don't want to buy a product that I can't try.
FYI... I am currently evaluating Docudesk PDF Converter, which is working great. I will pay twice what Adobe wants for ExportPDF, for the peace of mind that I am buying something that I can use, without fear of refund hassles.

I bought the product with a trial, and it turned out to be defective. File too big or something unadvertised like that. Asking for a refund, otherwise I will chargeback.

Skype's Refund Policy is disrespectful to customer...

I tried to get a refund for my skype credit today, and was refused. I was very polite to the representative, as it was not her fault. The blame lies with Skype's draconian customer support and refund policies.
If someone is unhappy with a service, or wants their money back, they should get it. That is called respect. Skype, you need to change things. How is it fair that I cannot get a refund for Skype Credit that is just sitting in my account?

Darshinator82 wrote:
How is it fair that I cannot get a refund for Skype Credit that is just sitting in my account?
Hello
Our refund policy is in the FAQs https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
We give refunds in accordance with our refund policy in Skype’s Terms of Use.
You can get a refund if:
You haven’t used any Skype Credit purchased and you make a refund request within 15 days of that purchase.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

If you purchase an app from the app store is there a refund policy

Hey I want to purchase an app but don't know if it will really work but wanted to know if there was refund policy or term on an app. And if so how do you return it and get a credit?

Per Apple policy, all App store sales are final. Read the descriptions and the reviews carefully before purchase.

Understanding iTunes Store refund policy, technical problems

Hi,
I was using an iOS app and made an in-app purchase. The app only worked with my previous network* and doesn't run with the new carrier, therefore I can no more access to and benefit from my in-app purchase. I was refused a refund or an equivalent replacement. The response that I received from iTunes support was confusing. The representative referred to the iTunes Store Terms and Conditions Refund Policy and said all sales were final. In the same section of the policy, it also says:
If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
Isn't it my case that due to a technical problem I cannot access to the product that I purchased? I'm trying to understand.
*PS: The app said it would only work for that particular network and for 2 years after first run unless an in-app purchase was made. Apparently, in-app purchase was only voiding the 2-year limit, not the network restriction, which was not clear.

Onur, the "technical problem" clause is so that Apple will make good if they sell a defective product.
According to your footnote, the app was correctly labeled as to its network limitation. It worked fine until you chose to change networks, which is a change instigated by you, not a technical problem.
We are fellow users, and do not convey official Apple policy. However, based on the facts you have provided, there was neither a technical defect nor a fraudulent representation of the app's capabilities.
Maybe you could make a fuss that the wording led you to believe that an in-app purchase would make the app work on other networks in the future. But that sounds like stretch.

HT4914 What is the refund policy of I decide to cancel iTunes match?

What is teh refund policy if I decide to cancel itunes match?

The renewal price is the same as the original subscription: $24.99 per year in the US.
Regards.

Refund policy or free trials available?

I get daily reports in pdf format that I need to put in excel and maniplulate,. If your prodcut does not meet my needs what is your refund policy or is there a free trial that I may use to test your product to see if it meets my needs?

Hi,
Adobe ExportPDF gives you option to covert a PDF to Excel, Word, Rich text format (RTF) however There is no trial of ExportPDF, if you subscribe to the service and you're not happy for any reason, you may request a full refund within 30 days of purchase.
~Pranav

Laptop Refund Policy

I would like to know the current in-store refund policy. For instance, I buy a laptop and then within less than a week I am not satisfied with the performance of it. Is there a refund for open merchandise for computers and laptops? Or is there a refund payment policy where you must pay a certain amount for the refund. I am asking this because I am torn between two netbooks, and honestly can't decide until I get experience with them. There are not enough reviews in the world to help me decide. Hands on experience is the best remedy.

I second that favor to Asus.
Adam
Best Buy Community - Retail, Americas
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Refund Policy on a new non-working T430

Anyone knows what is Lenovo policy on returning the 'lemon' new laptop and receiving refund. I am totally frustrated with the T430 that I received yesterday. I want nothing to do anymore with this laptop and Lenovo. I just want my money back. Below is the description of the problem I encountered as posted in shipping thread.
Is Lenovo fair to address lemon laptops? I called their tech support and opened a case within 24 hours of receving the laptop. I also tried calling their sales line but was closed for the weekend. I also called Amex and stopped payment to Lenovo.
Anyone has any past experiences to share about returning laptop and refund process.
"Well, I would have waited for a decent quality laptop for another month. But Lenovo sent me a lemon. I received the T430 laptop yesterday that I ordered 8/15.
Even after 24 hours, I can not get the laptop to work. Out of the box, it gave me a message that configuration has changed and then kept rebooting. I couldn't get the laptop to stop rebooting even after trying repair and system restore in safe mode that failed. Finally, I had to wipe the disk clean and install my own copy of Win7 to get the laptop to stay up.
I was hoping that this long weekend, I will setup laptop but looks like it is not happening. Anytime I update through Lenovo Solution Center, laptop goes into continuous reboot. I am doing another clean install to see if it stays up.
I called their sales line to ask to return the laptop and refund but they were closed. I am calling Mon/Tues again to return this POS and demanding my refund. I already called AMEX to stop payment to Lenovo. No more Lenovo, what a piece of cr*p they sent, shody manufacturing and poor quality control. I am never buying another Lenovo again."

Hey Anilkg,
I am sry that you are not happy with your T430 and that it didn't meet your expectations. I have had T430 and enjoy it a lot and has meet my needs very well. Here is the return policy:
Return Policy
Lenovo will accept the return or exchange of a Product in its original package for a full refund in cases of Lenovo error (*see gift card policy below). Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount (*see gift card policy below). All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software Products installed by Lenovo. To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA.
If you acquired a software Product separate from a hardware Product, and paid a license fee, you may return the software Product in its original, sealed package within 21 days of the date of invoice and obtain a refund or credit, if you do not agree to the license terms provided with the software Product.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.
Here is a link if you have any other questions:
http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowhowPro...
If you have any other questions please post back and we would be more then happy to help you in anyway we can to help give you a better experience.
Best Regards,
Hiro
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Verizon refund policy after cancellation of service it is really really bad!!!!!

I would like to share my thought here.
I am previous verizon customer (internet and TV). Service is good.
After i cancelled my service verizon took more than 4 months to process the refund (which verizon has owe me).
Will verizon will accept if i do not pay my bill for 4 months? I am pretty sure NO and they will send to collection agency or they will spoil my credit report.
This is really very bad for reputed company like verizon and i strongly recommend they should change this type of policy..
Thank you

No. Till now i did not get my refund. Please help me to escalate it. I tried customer care multiple times and there is no answer. It is funny that verizon is going to be rich for just for $92
Thank you

Returns/Refund Policy (non-Apple Retailer)

Hi. We bought the new Video iPod from an EmpireDirect store on Christmas Eve. Upon opening it Christmas Day, we noticed that the screen was not in perfect working order - the lower part of the screen looked as if it had been pressed in; the colours appear yellow instead of pure white. You can also make out a band of discolourization when you tilt the screen to the side. Having a fourth generation iPod myself, I know that the screen is not meant to appear like this.
However, the store would not allow us to either have it replaced for a new one or even request a refund. We were informed that we would have to contact Apple about the problem and that only they could re-issue us with a new one - something I find particularly odd, as surely any product purchased at a store can be replaced/refunded. Can anyone shed any light on this, or confirm Apple's policy. EmpireDirect also mentioned that it was because of Apple's policy that they could not deal with our request, but it doesn’t make sense.
Any information anybody can provide will be most welcome.

Ben,
From the UK Sale of Goods FAQ
"Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale)."
"It is the seller, not the manufacturer, who is responsible if goods do not conform to contract."
Here's the link to the full document:
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

Blackberry 9900 Money refund Policy (India)

Hi,
Sold my Apple iPhone 4 and purchase BB curve 9900 and till date I repent for my worst decision. Was unable to use even for continuous 15 min and its Heat up and switch off... Got it replaced thrice by company but trust me all the models I bought OR replaced showing me the same problem. I was wondering if you guys are actually changing the model OR just changing thi IMI no of my phone and returning the same phone everytime.
Whatever it is please let me know how can I get the FULL REFUND of my phone. Is there any policy OR procedure OR do I have to knock the doors for Consumer Court. Your earlier response in this case will be much appreciated.
Thanks.

We don't work for RIM. We are blackberry users like yourself. You'll have to check with the company about the full refund. Not sure what the policy is on that. Where are you buying these phones from?
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HT201318 refund policy

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