Verizon refund policy after cancellation of service it is really really bad!!!!!

I would like to share my thought here.
I am previous verizon customer (internet and TV). Service is good.
After i cancelled my service verizon took more than 4 months to process the refund (which verizon has owe me).
Will verizon will accept if i do not pay my bill for 4 months? I am pretty sure NO and they will send to collection agency or they will spoil my credit report.
This is really very bad for reputed company like verizon and i strongly recommend they should change this type of policy..
Thank you

No. Till now i did not get my refund. Please help me to escalate it. I tried customer care multiple times and there is no answer. It is funny that verizon is going to be rich for just for $92
Thank you

Similar Messages

Requesting actual assistance from Verizon - How can I cancel my service with no fee?

"I have been wrongly charged for data fees and after approximately 15 hours dealing with the situation it still has not been resolved. Back in January when I first realized I was receiving these additional charges I went online to chat with a representative (while at work) and after discussing the situation she told me that it was resolved and that once my bill cycled the fees would be credited to my account. She upgraded my data to 6GB saying that would be enough to cover it and that’s all I would pay for. I waited for the bill to cycle before I paid knowing it would be late (I didn’t care, I wanted to see that it was fixed first which it wasn’t).
I spoke to Matthew at the beginning of March for a lengthy two hours (also while at work) regarding the situation. He told me that the online chat service was a different department but he’d try to fix my problem. He was extremely nice and did seem like he genuinely wanted to help. And at first I thought that after 2 hours he finally resolved my ongoing issue. At first he kept telling me that the fees were correct. After insisting that I didn’t use 7 GB of data in 5 days I grabbed my calculator and added up all the data charges (yes, each one is 6 decimal places) and the total came to be just above 1 GB (I think it was 1.12GB or so). He told me that the woman I spoke to over the chat service made a mistake. She said that increasing my data to 6GB would solve the problem but that day that I spoke to her my data was already at approximately 10GB. So by her increasing my data, she accomplished absolutely nothing. After speaking with his manager Matthew said he could refund 45$ and 105$ totaling 150$ total. I would eat the increase in data to 12GB which I said was fair enough. He said I would see the 45$ credited back the same day and that he would text me to let me know it was there (which he never did) and that his manager had to approve the $105 and I would see it on my account within 2 business days. That credit was never applied to my account.
So Friday March 21 I get a phone call that morning saying my phone will be shut off once again. I called back (while at work, AGAIN) and spoke with Angelica. She told me that there was no credit of 105$ on my account nor were there any notes saying there should be. I was then passed to Dale Hull, her supervisor. I went through the whole situation, yet again, and Dale sent an email to Matthew, his supervisor and his boss asking them to looking into the situation and contact me. At the time all three were at work according to Dale. That was at 6pm Eastern time Friday. Then Saturday morning I called Dale at 10:30AM Eastern time to follow up. We had a short conversation where he told me that they would be arriving to work at 12noon Eastern time and he forwarded them my email again with an additional note to say it was an urgent situation. Dale told me he would be at work until 6pm eastern time and that I could follow up with him if I still hadn’t heard back. I called at 5:30PM Eastern time and his direct number routed me to an automated system and I wasn’t even given the option to leave him a voicemail. I then drafted an email to him and tried sending it but apparently I am unable to send him an email. I was a little confused why he would give me my email if he’s unable to receive one from someone outside the Verizon network. But overall Dale seemed to be helpful.
It is now Sunday March 23 and the situation is still unresolved. I would like the fees credited back to my account and my service ended – without being assessed a cancellation fee. My time is valuable and all the time spent talking to Verizon while I was supposed to be doing my job prevented me from making money as a commissionable employee. Not only that but it reflects poorly on me to my superiors."
This is the summary I had typed up regarding my experience in March 23. After than I spoke with a supervisor named Penny in Little Rock who switched my plan to 60$ unlimited talk and text with 2 GB of data and 1 GB promo data. She said it should be less than $80 after fees and insurance and that my employer discount wouldn't apply. She said she would back date it for my current billing cycle which started on the 18th. Said she would be calling me Monday April 21 from a 501 number to follow up.
Now, the bill wasn't back dated, it didn't go into affect until my following bill that is due May 13. And she never called to follow up with me. On top of that I just realized that when she "fixed" my plan she removed my insurance. So when I dropped my phone and shattered the screen this morning after all the hours and frustration and stress I have spent dealing with Verizon, I now don't have insurance to cover the broken phone.
I have never ever experienced such horrible customer service in my entire life.
All I want is to be released from my contract without being charged a $250 fee. I feel that after all the time, tears and money spent on this situation it's the least that Verizon can do for me.
I look forward to a prompt response.

Hello rjutze,
Unexpected charges are certainly shocking, so I definitely understand where you're coming from. I'm sorry to learn you had this type of experience with your data allowance. We want to ensure our customers are billed correctly for usage and certainly clarify all concerns regarding the charges. We offer courtesy alerts to advise you of the potential overages and allow time to prevent them. Did you receive them? I'm unable to speak to the credits promised; as you mentioned earlier, we stated they are correct.
Nonetheless, I understand you need further clarification to get to the bottom of this. Please send me a DM so I can provide you with the details of the steps taken to address this when you contacted us, We truly don't want to lose you as a customer, especially since the termination fee will not be waived. However, I am confident I will get to the bottom of this and turn this around.
AndreaS_VZW
Follow us on Twitter @VZWSupport

No refund check after service cancellation

I cancelled my verizon fios account after 5+ years and final bill was generated couple months ago showing my account credit for $310.29. I have called verizon about 13 times over last 3 months and they keep saying check will arrive soon. I don't know what else to do. This is completely unacceptable.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Prometric refund not paid after cancelling an exam and my visa card has already been charged USD15 for the cancellation fee !

Below is the email i sent to prometric following up my refund after cancelling an exam and being charged USD 15 for the cancellation fee, but no one is saying anything up to now or any explanation on when i should be receiving my refund.
Hi,
In regards to the above subject field and below cancellation details for an exam 070-681 -
TS: Windows 7 and Office 2010, Deploying.
I have cancelled for the exam and my visa card has been charged for the cancellation fee of USD 15, but i have
not received the refund as yet.
Please do the needful so that i can book for another exam as soon as possible.
Your urgency in this matter will be highly appreciated !
Sincerely,
Salim.
----- Forwarded Message -----
From: @prometric.com" <@prometric.com>
To:
Sent: Monday, August 25, 2014 1:08 PM
Subject: Prometric Exam Information (Z29LON501E)
Dear SALIM,
Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
Included within this e-mail is your official appointment summary. Please retain this information for your records.
Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at
Appointment Summary
Order Confirmation Number/Document Number: Z29LON501E
Candidate's Name:
SALIM MOHAMED
Candidate Address:
77852
NAIROBI, KE-300 00610 Kenya
Candidate Company:
Candidate Primary Phone:
Candidate Email Address:
@yahoo.com
Exam Details:
Program Name:
Microsoft (070, 071, 074, MBx)
Exam Name/Description:
TS: Windows 7 and Office 2010, Deploying
Exam Number:
070681
Exam Language:
U.S. ENGLISH
Appointment Date:
Appointment Time:
Appointment Duration (HH:MM):
4:00
Please note that the appointment duration may include an exam tutorial and client survey.
Test Site Code:
KN7H
Test Site Address:
57666,00200,1st Floor, Fedha Plaza,
MPAKA Road Junction, Westlands,
Nairobi, 00200 Kenya
Test Site Phone:
0203744720/
Payment Details:
Exam Price/Currency:
80.00 USD
Discount (if any):
0.00 USD
VAT/GST/Sales Tax:
0.00
Date of Payment/Tax Point:
24 AUG 2014
Total Amount Paid/Currency:
-80.00 USD
Payment Type:
VISA
Cancellation Fee(if any):
15.00 USD
Reschedule Fees (if any):
Payment Date
Amount Paid
Frequently Asked Questions
How will I obtain a refund?
If your credit card has already been charged and you are eligible for a refund, you will receive a refund along with a charge for any applicable fees. If a voucher was used, your same voucher number will be reactivated.
How can I Check my Appointment Status?
If you would like to review the status of your appointment, please visit. Choose "Candidate History" then login using your e-mail address and password.
What if I forget my Prometric Internet password?
If you forget your Prometric Internet password click on the following link
You will be asked to enter your e-mail address or user name, then a new password will be mailed to you at the email address you have on file with Prometric.
How do I update my candidate profile?
Please take a moment and confirm that your personal information listed above is accurate, as this is how your name will appear on any certificate earned and the address to which all certificates and communication will be sent. To ensure proper
delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit choose "Update Personal Information", then login using your e-mail address and
password.
Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your
country's official language.
Can I contact Prometric with specific questions?
If you have taken your test, plan to take a test with Prometric, or have any other concerns, please follow the appropriate links below to help solve your issues:

Hello,
The TechNet Wiki Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.
Please note that this forum exists to discuss TechNet Wiki as a technology/application.
As it's off-topic here, I am moving the question to the
Where is the forum for... forum.
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
My Blog: Unlock PowerShell
My Book:
Windows PowerShell 2.0 Bible
My E-mail: -join ('6F6C646B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

Got a refund after cancelled year subscription i h...

I had a year subscription for skype-out which i hardly used for tha last half year, and I didn't know it was automatically continued next year again. today I got an email said I bought another year subscription but I want to cancel this year's subscription.
According to the refund policy, I can get a refund within 15 days without using it, so I could got a refund.
I talked with a staff on a live chat, it was easy to get it.
I seached a bit to get there so I just wanted to tell people this solution! Because I even thought there is no customer service.
this pase shows how to request a refund.
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund

I Suggest that you contact Apple support.
Contact Apple for support and service - Apple Support
JIm

I went to apple store sat 2.4 and was told that to get verizon not to charge me for the next cycle i should cancel the service .i lost my data that i pais

i went to apple store sat 2.4 and was told that to get verizon not to charge me for the next cycle i should cancel the service .i lost my data that i paid for on 2.1.how do i restore my service that i paid for

Go back to the store and discuss this with the person that gave you the advice.

HT4914 What is the refund policy of I decide to cancel iTunes match?

What is teh refund policy if I decide to cancel itunes match?

The renewal price is the same as the original subscription: $24.99 per year in the US.
Regards.

Cancelling Account/Service

Hello all,
How do I know that my account has been cancelled? I just got off the phone with a customer service rep and she told me my phone would be cancelled on 11/02.

When is your bill closing date? If your service is from 10/3/13 until 11/02/13 then yes that is the correct information.
If you port out at anytime before your bill closing date, the port will automatically cancel your line of service.
Just remember if you port out or cancel your service one day after your closing date, you can still cancel but you will be responsible for a month of service you will not use and get no refund for.
Be careful and check your billing statement as to the actual closing date. Verizon will as has been written here give you accurate information so be wary.
Good Luck

Verizon return policy

Apparently for Verizon, policy trumps customer satisfaction. I just found out the hard way that Verizon's retail policy is if you fail to return an item in 2 weeks, you're out of luck. I bought an $18 case at a store pretty far from me because I happened to be shopping in the vicinity. Tried to return it to a more local Verizon store and was told I had to return it to the store I bought it from. But I didn't get there in time. I pay for 7 freakin' devices each month and they stiff me for $18!! Next time contract renewal comes up I'll definitely be shopping around. Make no mistake.
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

My husband and I are also having a major hassle with the Verizon return policy. My husband is an over-the-road truck driver who only gets home about every three weeks. The last time he was home, we went to the Verizon store and got him a Samsung Galaxy S5 phone. We also bought a LifeProof Fre case for the phone which cost $96.06. A few days after the purchases, my husband hit the road with the phone and case. The phone seems to be fine, but the case is a real dud. The case has to be registered in order to take advantage of the Total Water Protection Plan and even after three days of trying (and yeah, I'm a techie gal!) I was never able to complete the registration (a draconian process that requires, among other things, an upload of the receipt and a screenshot off the phone). To top it off, the "Off" button on the side of the case doesn't work well (you have to push it numerous times and hold your mouth just right) and the fingerprint-recognition function is so erratic with the case on the phone that my husband finally just turned it off. It didn't take long to figure out that we wanted to return the crummy LifeProof case and get a refund. Unfortunately, my husband has the case with him on the road and I have the box and the junk that came in it at home in North Carolina. My husband went to a Verizon store in Fargo, North Dakota last night and tried to return the case, but they wouldn't take it without the box. I even offered to mail the box to the store, but they wouldn't accept that as a solution. As I'm writing this, my husband is running around in Fargo this morning trying to find a place to ship the case home to me so I can reunite it with the box and return it to the store where we bought it. We only have a measly 14 days from the date of purchase (which was over a week ago) or we will be stuck holding the bag on an expensive case that isn't worth a toot. My husband is worried about bashing around the country without a case on his phone, so he's planning to go to Target to buy one he can use after he ships the LifeProof case back to me. Unlike Verizon, Target has great customer service, a great return policy that works for real people who lead busy and complicated lives, and any Target store will take back merchandise purchased at any other Target store. While we're pretty much stuck with data and phone plans from Verizon because they have the best coverage in far-flung parts of the nation, we have agreed that we'll never again purchase any retail items like phone accessories from Verizon. I spent hours on the phone with Verizon yesterday trying to get an extension on the time they'll give us to return the LifeProof case, but even after going up the food chain and talking to three different customer service employees, the answer was always,"No, we have a strict policy about returns and we won't do anything to help you." We've come to believe that all Verizon cares about is rigidly enforcing their ridiculous policies (hey, they make more money if their customers can't return merchandise!). After this experience, we certainly don't feel like Verizon cares about customer service and satisfaction.

Why is Verizon greedy and not pro-rating service?

Called today to cancel my acct and was told I have to wait 3 more weeks until end of cycle. That's not a customer-oriented policy. Why not pro-rate it and end it when customer wants to end it? Pro-rating will increase customer satisfaction and boost customer loyalty. Verizon, don't you get it? People are getting fed up with GREEDY Corporations. Namaste.

It has been in the contract as long as I can remember, many reps have come on here reinforcing that wording in the contract and countless people who have ported/canceled their service have also come on these forums complaining about their final bill NOT being pro-rated OR any refund being issued. This is for people in contract AND out of contract. Of course, you could be right and it may have been different at some point. For years, this is the way it has worked, though.
Personally, I have never ported a number out of Verizon, so I have no personal knowledge.
Are you speaking from personal experience? You ported out and are now back with Verizon???

Verizon sales associates and or customer service personnel practice deceitful behavior in order to eliminate unlimited plans in any way they can..

I called up customer service n order to shut off one of my lines as a disciplinary action towards one of my children. I'm sure its a fairly common event. As I was completing this task, the representative advised me that instead of paying the data plan at 30.00 dollars a month, I should shut off the data for the duration of this lines shut down. Well that was very nice indeed! here my company is trying to say me money. after all, I'm not using the line, why should I pay for data that I would not be using.. Okay! That's great!!! Thank you very much. You see, I had told them I was taking it down for 3 or 4 months so my child could raise their grades and prove their ability to graduate high school. At that point I would turn it back on. So great! The line is off and I'm not paying data! Only thing that is affected is the length of the contract. It would be extended the same amount of time as the phone line was of.. This is reasonable.
FAST FORWARD! My daughter graduates with HONORS!!! Yes I'm proud of her. So first things first. She did as she was told. She get her phone back! Now I go and turn on the line and find afterward that my once unlimited plan for that phone will now be charged at 2 gigs per month and Verizon has thrown out my unlimited data package on this phone line! I ask why. They state that since I choose to voluntarily shut off the data package, I forfeited my grandfathered unlimited package on this line. I also was told that since the line was shut off for more than 60 days that they would not restore my plan based on the fact that I voluntarily shut it off and canceled my data package for this line. Okay! That's great!!! Thank you very much.Sound familiar? The nice representative who was saving me money every month never told me I would loose my unlimited data package if I shut off my data after I suspended my line need less to say, ON THEIR ADVISE!!! So as far as I'm concerned, the representative was just following the call from above to do what ever they had to in order to get rid of unlimited data lines. After all, Verizon sold millions of data ready phone knowing full well that their infer-structure couldn't handle the mass influx of data being pull in by happy unlimited data customers!! So one on the most powerful communication companies on the planet has turned to lies and deceit and misleading tactics to get back any little bit of operating space in their systems, no matter what it costs their customers. After all why should Verizon have to pay for upgrades.How will they ever survive!! How you ask?!?!? Why it's simple. Put the cost back on their own customers. After all, If they want good service make them pay for it. If they don't pay enough ( myself 310.00 a month average for 3 lines!) then hell, charge them more!
I was lied to and misled by a Verizon representative. They cancelled my unlimited data package with out explaining that if i did cancel it at that time i would not get it back! this all after I questioned the fact that I was concerned about losing the package. I was assured EVERYTHING WAS OK AND IT WOULD NOT BE A PROBLEM.
I filed a complaint with customer service on 6/2/12 concerning this matter and was told that it would take up to 14 days for this to be reviewed and at that time I would be contacted by a manager involved it this type of problem. So today 6/12/12 , after waiting 11 days decided to call and see how this process was coming along. Come to find out, my dispute was denied on 6 /5/12 because I voluntarily shut off the data package and the line was off for more that 60 days. these two things were never told to me when I questioned their recommendations to save me money. Also when i filed the complaint on 6/2/12 i ask the rep if she was writing down my side of this story so they would know why i was not happy about all of this.. her answer, NO.What i had to say wasn't relevant to her peaceful afternoon now that i had called up and ruined any chance of a quiet spell I assume.
With all these considerations I formally request that Verizon restore the unlimited package to this line. THAT WOULD ONLY BE A FAIR SOLUTION SINCE I WAS RAILROADED OUT OF IT BY A DECEITFUL EMPLOYEE!
That said, I will be filing a complaint with the BBB and also posting this story wherever relevant around the world wide web.I'm an Honest person but don't cheat me out of what I have. when I'm right I know it. this is not right. please make it right.
I am saving a copy of this letter just in case there is an accident and this post is mistakenly deleted. That way I can restore it so as to warn other customers or even better, future customers to be aware that they to may run into problems with their account if they take the friendly advise of the representatives they are supposed trust with their accounts!!

$310 a month for 3 lines? Wow. How the heck?

If you ever decide to cancel your service

Things to keep in mind if you ever decide to call in to cancel. Disconnections are now on the scorecard for representatives and there are incentives to cancel as few lines as possible.. In fact canceling too many lines in one month could effect how much the rep gets paid. what that means is not receiving bonuses and not receiving commission .. So it's come to the point if you calling to cancel your service you're actually threatening that representatives paycheck ..or even the poor guys job!! It is this bad!! They have to stay at about one disconnects per hundred calls .As a result many customers are being lied to and told that the line is canceled when it's really put on a three-month suspension.. Customer calls back in and says I thought I canceled the line.. The agent also has to go through a comprehensive list of alternatives what they call save offers. Number one is show concern n express shock but it goes all the way down till they pretty much recommend doing an assumption of liability or repurpose the line or put the line on hold etc. etc.try their best to go through the list and do their best to talk you out of it..
So the two things to keep in mind here as a result are
1) call back the following day to make sure it was canceled
2) it won't be easy. It may take a long time on the phone with them
Also if it concerns you that this stuff goes on, definitely write to Verizon and express your concern

Not sure where you've gotten all of the information from, but if they persuade you to keep your service, then that is on you.
Now if you request to cancel and instead they suspend your service when you have told them to cancel, that is an entirely different subject which would likely end up with Verizon in court.
As for the calling in and telling them you've died, you're right, they will waive the termination penalty if there is one. But only after you are able to produce a death certificate. If this wasn't required to be produced people would be calling up left and right claiming they've died to get out of an ETF.

BT won't cancel my service with out paying cancell...

Hi i am having problem on cancelling my service with bt without paying cancellation charge. The reason why i want to cancel is that i am not happy on how i was handled while i was having problems with my bt services specially when cancelling my service.
Iv'e been with BT for a month now and i regret on joining BT because
1. The engineer who connected our service was rude just because we asked him to extend the connection to our room he was unhappy the whole time with us and he did not do his job well, he did not stick the wirings and the connection box in the wall so it got cut off easily also they can't fix my dropping connection issue i had since i joined them so instead of the promised of 36-56mb i should get the connection always drop to minimum of 1mb-6mb and i have payed for this service eventhough im not getting the service i was promised which i beleive is a "breach of contract" iv'e been trying to call bt technical issue and the wait time is too long minimum of 30mins, and max of more than one hour. When i got connected to them they can't actually fix my issue so they have finally decided to get an engineer to fix my wiring and my connection, after cancelling my work on our suppose day of visit the engineer did not turn up without even BT letting me know the reason why. I called technical issue regarding about this again and again they said they are very sorry and they will make sure the engineer will turn up so they booked me for an engineer vist agai, and again the engineer did not turn up. So i am really unhappy of what happened so i decided after all this issues not getting my service fix and still i payed for it i will just cancel BT. The most annoyingly part is i got connected with 3 cancellation team and 3 technical team and connections got cut off and they did not give me a call back after spending 3 hr of my time trying to cancel my bt service. When i finally get to speak with them properly, cancellation team said only technical team can cancel my service without getting service charge and technical team said they are sorry that engineer did not turn up but they couldn't help me only cancellation team can cancel our service without getting charge. And so they transferred me to cancelation team same thing they said and transfer me to technical team again and after waiting for 1 hour with no answer from technical team i just put the phone down waisting 6 hours trying to get this issue fixed all they said was sorry it is BT's fault but we can't do anything about it its our policy. So what should i do now im so frustrated iv'e been very nice and calm with them.
Solved!
Go to Solution.

Hi mpagador,
Thanks for posting. I called you yesterday at 11 as requested and again at 2. I left a message on your landline on both calls. I also called again this morning and left another message. We'll be in touch again tomorrow.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I cancelled my service due to coverage not being ok in my area

I spoke numerous times to tech support, truied the network extender and nothing helped.I sent it baack and was supposedly let out of my contract as they could not guarantee/provide decent coverage in my area/home.Now I am still being charged a early termination fee allegedly because I did not do thit in the proper way.I spoke with you guys before I went to Costco to get my new phone.I could not go without a phone by canceling it over the phone and take the time to get to a astore to set up etc, but no one told me I had to cancel the service via phone first, have no working phone at all and then sign up with another rcompany.There should be numerous records of my contacts and activity with verizion and I am going to dispute this charge.No one is answering on the phone after 10 minute wait.I am angry.I want this resolved.NO ONE told me that I had to cancel in a particular way.I was given the go ahead to go with a new company.Now do what is right and remove that charge!

haikou11,
I'm saddened to hear of your troubles and that you left Verizon Wireless. We'd like to have you back in the future so let's get this fixed for you. We've filed a network ticket confirming this for you?
I will send you a Private Message so that we can access your account and review. I look forward to speak with you.
TrevorC_VZW
Folow us on Twitter @VZWSupport

How to cancel a service request?

I had been running the Ipod in the car and noticed it had gone into the red. I turned it off and it went off normally. When I got home I hooked it to the computer to charge and it froze up completely, no response to anything, hold button, click wheel, weirdest yet, the backlight stayed on permanantly. And the computer did not recognize that it was even connected in Itunes or as a drive.
So I freaked out a bit and after an hour or so while( after trying what I could which was basically holding controls down and flipping the hold button off and on ) I gave up and put in a service request, and went to bed.
The next day, I noticed that the Ipod was dark ( which I expected since the battery was almost gone and the backlite was stuck on ). But just for fun I press the clickwheel on and lo and behold, it came back on as normal. I hooked it up to the computer as usual and it was visible to Itunes and the computer as it should have before. So I went through the reset process just in case and relaoded my music.
So I guess there should be a 6th "R" Let it sit over night and see if it still screwed up the next day
Now I'm stuck trying to figure out how to cancel a service after already receiving the return box Which was very fast by the way. Like, 2 days. Anyway, I looked all over the support site and could not find anything that looked like what I needed.
Does anyone have any idea what I need to do to cancel the service request?
Mike
Dell Dimension 8400 Windows XP Pro
Dell Dimension 8400 Windows XP Pro

Call apple...
Apple Phone Numbers
btabz

Verizon refund policy after cancellation of service it is really really bad!!!!!

Similar Messages

Maybe you are looking for