Refund policy and Customer Care (not)

I just want new users to be aware that pay-as-you-go payments are not refunded to you if you decide you do not want to use skype any longer. I found this out the hard way. The customer care team I chatted with was rude and arrogant. I downloaded skype for one reason only which was an online interview. It ended up costing me nothing, but I had made a call to my mobile phone which used $.08 of my pay-as-you-go, so now they tell me it is non-refundable.
Make sure you know what you are doing when you work with Skype... it is unforgiving for novices like myself.

Hello and welcome to the Skype Community.
Our refund policy is clearly stated here:
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Deduplication: how to identify which files are "in-policy" (and which are not)?

Dear experts,
in eventlog I find the following information for one of my deduplicated volumes:
Volume: F: (\\?\Volume{9794e270-fb08-487e-979b-8a08fa9ca311}\)
Error code: 0x0
Error message:
Savings rate: 24
Saved space: 853327714684
Volume used space: 2681869406208
Volume free space: 66771247104
Optimized file count: 1199618
In-policy file count: 1188049
Job processed space (bytes): 0
Job elapsed time (seconds): 2
Job throughput (MB/second): 0
Some things look strange to me:
- The savings rate is only 24% which looks odd because I get about 40% on other file shares with similar characteristics.
- The "Optimized file count" is higher than the "in-policy" file count.
- The volume has about 3.5 million files but only 1.1 million files are "in-policy".
My understanding of "in-policy" files is that all files are in-policy which are older than 3 days (if not configured different, which is not the case) and which are not contained in an excluded folder (nothing configured here) and which have no
excluded file extension (nothing configured here apart from the default). Right?
I'm sure that only a small fraction of the files on this volume are younger than three days, so something seems to be wrong there, but I have no idea how to find the cause of the problem.
Is there any way to identify the files (full path) which are considered to be not "in-policy"?
How can I find out if the optimization process really looks at all files - and doesn't skip a million?
Thanks!
Regards
Christoph

Mandy, thanks for your feedback! I've read these technet articels, but I couldn't learn something really helpfull related to my problem there. To make investigation of the problem easier I did the following:
- created a brand new empty volume (x:) on the same server
- enabled data deduplication on that volume with a minimal file age of 0 days
- copied about 2GB of data from the problem-volume in 15450 files to this new volume
- started "Start-DedupJob x: -Type Optimization -Memory 50"
After a few seconds that job completed and I got the following result:
Volume: X: (\\?\Volume{d1ba9ed8-28f1-44d1-9535-fe603d6a70c6}\)
Error code: 0x0
Error message:
Savings rate: 0
Saved space: 12360718
Volume used space: 3091664896
Volume free space: 7610097664
Optimized file count: 153
In-policy file count: 153
Job processed space (bytes): 46095214
Job elapsed time (seconds): 9
Job throughput (MB/second): 4.88
The question is: why are only 153 files in-policy?
All files (of more than 15000) are of course "older than 0 days", there are no excluded folders configured, there are no excluded extensions configured, no file has one of the default excluded extensions and more than 1000 files are bigger than 100kB
(minimal size for deduplication is 32kB). So what makes only 153 files qualify for deduplication?
My impression is that there are further undocumented requirements which have to be met by a file to qualify for deduplication. But if there's no detailed log of an optimization run available how to find out what's going on?
(Or is something going wrong on my server?)
Kind Regards
Christoph

SolMan Charm: wbch and customizing TR not always automatically released

Dear solman experts,
In Charm, when users save a status linked to the background action "release_all" in order to release their transport requests, the transports are not always released.
I know this could happen with ToC and also with TR (mostly for workbench), but this is happening to lots of customizing transports.
I tested it with some small configuration (like for instance a TR with roles in it), the release works fine.
So the configuration of solman seems ok.
Does anyone have already faced the same issue and has an idea on what to do in order to avoid this issue?
Thanks for your help,
Kr,
Alice

Hello Khalil,
In the maintenance cycle, the ongoing phase is "development with release" so it is ok.
Also, all tasks have already been released as one of the previous status/action triggered the creation of a ToC (and for that the check of all released tasks is performed). So we have like two testing cycle (a first one with ToC where all tasks are already released) and if it is ok you can then set a status which triggers the "release_all" action to release the orginial transport requests.
What is really strange is that in the tasklist, the release request activity is correctly launched but has an error " /TMWFLOW/TRANSPORT_N643" which says that :
- Diagnosis --> The request BRDK922172 has already been released (but it is not the case)
- System Response --> The system does not allow you to create a transport of copies. (but it is not the action concerned here "the activity on which I receive this error is "release_all""
- Procedure--> It is not usually necessary to create a transport of copies for a request that has already been released.Perhaps you entered an incorrect request, in which case you have to enter a different one.
I do not get what is this error message about. And what is really strange is that for some transport requests the release works and for other not (but more and more are not working)
Have you an idea?
Thanks a lot for your help,
Alice

Horrible Iphone5 policy and customer service at Tiffany Springs store in MO.

My husband and I paid the $50 deposit and preordered 2 new Iphone 5's from the Tiffany Springs, MO store location the weekend that the Iphone was released. Not only have we waited a full 2 weeks for the phones to come in, but in the meantime my old 3s Iphone completely crashed on me. As a loyal and trusting Best Buy customer I went on the advice of the store associate and purchased a cheap GO Phone to get me by until the new Iphone came in. Today I received a phone call that they have my phone. Hurray! Oh wait, BTW - did I mention that I am out of town for a family funeral this weekend and will not return until Monday, which is 3 business days away?? According to the store associate and store manager in Tiffany Spring, MO, Best Buy's policy is that they will not hold the product for more than 72 hours and the system will automaticaly generate an email to the next available customer. Of course I was shocked and asked why they couldn't hold my phone. Of course I asked what kind of store manager was he and his store associate Amber that they should be able to use common sense and override such a policy, but I was met with true complacency on my issue and treated as if I THE CUSTOMER was somehow in the wrong!!!!! Is this how a customer should be treated???? I think not. I still have not received word in either a phone call or email as to whether or not my phone will be there on Monday and it has been over 8 hours since I spoke with the manager. I guess I should take my business elsewhere....
Ashley {Iremoved per forum guidelines}

BobbySRCA wrote:
I agree with the three day span and it is stated very clearly in the paperwork that is there is no exceptions for mass amounts of pre orders. Its unfortunate the circumstances that you had to leave town but there are people like me who were duped into trading in their old iPhone's before the new iPhone came out (a sales rep told me if I didn't trade in my phone before then it would be worthless and pretty much I would be stupid to not turn it in now) so as you can imagine now I'm without a phone at all and on the verge of losing my contract with Verizon. I called my local Best Buy (Santa Rosa, CA) and talked to the manager of the mobile department, Joey and he took down my info and said he would look into it and get back to me in a couple days, well its almost been two weeks and still no word back. I'm mad at Best Buy because they totally lied to me, the sales person took me for a ride and completely lied to me, so now like hundreds of thousands of other people I am waiting by the phone to hear anything back from Best Buy and trust me I'm already upset and if I were to hear that they had my phone the whole time but they couldn't give it to me because the person in front of me hasn't come to get it and its been over three days I would be furious. Best Buy is not making any exceptions for anyone, if they did they would be in more hot water than they already are.
Best Buy was counting on getting a lot more iPhones. Apple pulled 50% of the stock set aside for Best Buy at the last minute to fill their own online preorders. I understand your frustration, and that rep should have called by now, but they're right, you received top dollar for your trade-in. Wait it out, I love my iPhone 5 and you will too!

TERRIBLE CUSTOMER CARE & Lack of Information on current D.O.A and Delivery of a new laptop (x121e)

Hi there,
I made an order for a Thinkpad X121e on 25th August 2011, arriving around a week later, however when it arrived it worked for about 1 hour before then refusing to boot up, I decided to ring support who suggested it may be possible, and quicker to have someone repair the unit onsite, however it turned out that this would not be possible as there may have been multiple issues.
Therefore I arranged under D.O.A for it to be sent back to Lenovo, it was received at the repair centre on 8th September 2011, and was registered as D.O.A on 15th September 2011
It was my understanding that a replacement would usually have a turnaround of 14 days, however when I rang Technical support they suggested 15 working days, which would be up today (6th October 2011) I have been consistently ringing technical support who have suggested the only people that I should contact are the German company (MKCL Deutschland GmbH) dealing with the D.O.A of my laptop, however if I was to contact them via phone it would cost me a fair amount, so I opted for the email route, where a response was given however it suggested they were also waiting on lenovo.
I currently feel as if I am in the dark, where there is no possible way to contact lenovo directly, especially for complaints or even just for information. I purchased the lenovo product originally on recommendations from others for quality and reliability, its a shame that lenovo support and customer care is not the same.
I have also considered contacting Consumer direct if I do not receive any more information on my case.
Any possible help with my case will be much appreciated.
Thank You

hey richierich,
sorry to hear about what had happen. could you pm the following details :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
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Nomad Zen Xtra 40 gig Problems - Looking for Redemption and OS - Do not want to convert to I-

 I've been having issues with my player. It has only been about 8 months, I think, since I have had it. I have wanted a Nomad since the first gig came out, junior in high school. I just now started college, but would be a senior had I started right off. I have been bragging about Creative's Nomad forever and encouraging my friends to go Nomad and not I-pod. They laugh and tell me I do a better job advertising for Creative than Mac does for I-pod. I used hamster logic to con myself into spending the money for a Nomad when my last audio device died because I just about never go without headphones on. Peers from class and almost anywhere tell me they recognized me when I?m out doing errands because my player and headphones. My friends all joke about being a little worried when I stopped wearing my headphones, Nomad, and a lot have asked why. I will let them know if this is not solved. I accept that all my audio players eventually break, but 8 months or so for a 260 dollar player. My RCA Mp3 player lasted longer, was cheaper, and only broke because a friend living with me borrowed it and stepped on it. The reason my nomad is not working seems to be software related on top of things. It has its own protecti've case (Not the one sent with the player-a better one), the plastic film on the screen has never been removed. I take care of it. I would flip if anyone got so much as a finger print on it. My point is I'm a little shocked by its lifespan and the problems it'ss giving me. Other players seemed to keep having similar problems as I have read your forums.
 My player started with playlist transfer issues then stopped transferring Mp3's. After trying to attempt new transfers it started to take forever to turn on and off. It would rebuild its library quite frequently. I also noticed it was not keeping accurate information about how much hard dri've space it used. I do not have the internet on my home computer, the only computer the nomad ever connects to, and all my Mp3?s were created by your software from the original cd?s. The chances of a virus or corrupt file seem low though I am going to reformat my computer as it seems a little slower. I tried to reset my player, scan disk, erase my files, and just recently reload the OS. Funny thing is none of those things worked; however I have not finished with the OS reload because I cannot seem to get a copy of the OS. My first assumption was that a kind of BIOS would have a re-loadable version. The forums were vague on where the new OS would come from and certainly they would have an OS for it with the software they sent if not built in. Neither place has it. The internet where I have read vague advice for similar problems is where I have turned to next, and yet I can only find an update. I think that your web page is better built than most, but some of it could still use improvement. Your media software is awesome. I have wasted money on a few Mp3 softwares trying to promote memberships, sell higher versions of itself, and do everything but the reason I bought it for. I am pleased with your ripping software and player. The AOL promotion really drags down its style.
 I want Creative to redeem itself and customer care by showing me excellent customer service. Please help me get a new OS. I also recommend that you make downloadable backup copies available along with your updates if you do not start including them on your software package. I say this because if I could not get it to work after all the troubleshooting I have done I was going to use a Best Buy Warranty to purchase a new Nomad, but from all the forums and software hunting I?ve done, I find Creative inadequate in customer care, mainly the OS availability. I will not waste anymore time other than waiting for an OS. Meaning even if I can still get it shipped in I won?t. My bitterness is surfacing, but I still very much support Creative. I want to start promoting Creative again, but if left with a blank 260 dollar hard dri've I will use the Best Buy Warranty to get an I-Pod if not given a reason to maintain my strong faith in Creative ,and I will share my negati've experience with others. This is a warning and not a threat. You guys rock and don?t let me forget that!
 Your hardcore fan left dangling, Tripoli

The New OS/Firmware fixed my issue. I had trouble finding it. It says update. I assumed update & not full OS. Once I had it I was unsure if it would work. I could not get it to run on either of the two computers it was pulled from. st from my schools comp. They prob. have a protection of some sort. It is a little wiggy using their com
ps.
My friend's comp? whatever. He never gets rid of old software on his comp. so Something kept it from working. I got it home to my comp. it it worked great. Thanks!!! My ears are no longer naked & I will trust creative more so.

Create new Security Policy in UME is not available

Hello,
We are on NW CE 7.1 EHP1 and MII 12.1.7 build 47.
I have MII Super Administrator role, few custom roles and I also have Action "Manage_All" and I am able to perform most of the activities on UME but I don't see any option to create new security policies all I can do is modify the Default Security Policy and save it.
It never shows me an option to create new security policy and I am not sure what roles or actions I am missing.
1) Are there any roles or actions that my profile needs to have?
2) Is it something to do with NW CE version or MII version?
3) Has something gone wrong or have we missed some configuration while installing NW CE or MII?
Any suggestions will be of great help
Thanks,
Adarsh

Adarsh,
I am not a NW UME expert, but I know this issue has nothing to do with MII. Not sure if you have rights but providing the Administrators Group for the UME database should allow you to do this.
I would try posting this thread on the NW UME Forum. Modifying policies in NW has nothing to do with MII.
Just to verify what policies are you trying to change, I am assuming they are in NW UME and not MII, is this correct? If they are in MII can you be more specific.
Good luck.

ABAPer working together Customer Care

Hi ladies and gentlemen,
Have you, being an ABAPer, worked with Customer Care before?
My situation involve me (ABAP) having to work with Customer Care to determine issue coming from customers are either ABAP or Functional.
Do you all know of any process that could help customer care do extract information from a customer request in email into a form?
Thanks. I know this is not much of ABAP entry but i would like to know how ABAPer and Customer Care work together to obtain information.
Regards,
William Wilstroth

- Closing an old issue -

Option to Create new Security Policy in UME is not available

Hello,
We are on NW CE 7.1 EHP1 and MII 12.1.7 build 47.
I have "Administrator" role, "MII Super Administrator" role, few custom roles and I also ensured that "Administrator" role has Action "Manage_All" and I am able to perform all of the activities on UME except that I don't see any option to create new security policies, all I can do is modify the Default Security Policy and save it.
It never shows me an option to create new security policy and I am not sure what roles or actions I am missing.
I need have different security polices for different users based on their roles.
1) Are there any roles or actions that my profile needs to have?
2) Is it something to do with NW CE version?
3) Has something gone wrong or have we missed some configuration while installing NW CE?
I had posted similar question in MII forum but was recommended to post in NW forums.
So any suggestions will be of great help
Thanks,
Adarsh

what is Security Policy ?

Understanding iTunes Store refund policy, technical problems

Hi,
I was using an iOS app and made an in-app purchase. The app only worked with my previous network* and doesn't run with the new carrier, therefore I can no more access to and benefit from my in-app purchase. I was refused a refund or an equivalent replacement. The response that I received from iTunes support was confusing. The representative referred to the iTunes Store Terms and Conditions Refund Policy and said all sales were final. In the same section of the policy, it also says:
If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
Isn't it my case that due to a technical problem I cannot access to the product that I purchased? I'm trying to understand.
*PS: The app said it would only work for that particular network and for 2 years after first run unless an in-app purchase was made. Apparently, in-app purchase was only voiding the 2-year limit, not the network restriction, which was not clear.

Onur, the "technical problem" clause is so that Apple will make good if they sell a defective product.
According to your footnote, the app was correctly labeled as to its network limitation. It worked fine until you chose to change networks, which is a change instigated by you, not a technical problem.
We are fellow users, and do not convey official Apple policy. However, based on the facts you have provided, there was neither a technical defect nor a fraudulent representation of the app's capabilities.
Maybe you could make a fuss that the wording led you to believe that an in-app purchase would make the app work on other networks in the future. But that sounds like stretch.

Problem with your Xperia Z1 and Service Centre NOT Helpful

Hi,
If you are from India and If you are an Xperia Z1 owner, and facing problems with your phone and the service centre and customer care totally unhelpful, Contact me. We are starting a self help forum very soon.
If you feel you have been cheated by Sony, Contact me. Let us sort it out.

thereis already a self-help forum
two, actually
the one is this one
the other is xda-developers, who probably will tell you to install cyanogenmod, go into recovery and delete dalvik cache three times

Customer is not created, while updating in a Tcode BP for a existing BP No

Hi,
Customer is not created against the Comapny code and business partner. suggest any notes to be implemted.
thnaks,
deepthi.

Hi,
In Tcode BP, I am selecting a Role with the Business Partner number. COMPANY CODE Push button on the Top is Enabled and Click on that.
Enter the Company Code and provide the details in Account management tab by providing Reconciliation Acct 120113, Sort key as 035, Planning Group as E1. Go to Payment Transaction Tab, Enter the Payment terms as Z003, check Record payment history. Now, Click on SAVE Button on the TOP.
The issue is that, The screen values are not retained in the Payment terms tab and Customer is not Created after saving of a BP Number.
Regards,
Deepthi.

Why no trial? If I don't like, what is the refund policy?

Please provide details of refund policy and process for refund request. I don't want to buy a product that I can't try.
FYI... I am currently evaluating Docudesk PDF Converter, which is working great. I will pay twice what Adobe wants for ExportPDF, for the peace of mind that I am buying something that I can use, without fear of refund hassles.

I bought the product with a trial, and it turned out to be defective. File too big or something unadvertised like that. Asking for a refund, otherwise I will chargeback.

Submitted my I phone for replacement on 24 April, customer care had predicted delivery in 5-6 days and now today they say not before 6 May! What do I do?

Submitted my I phone for replacement on 24 April, customer care had predicted delivery in 5-6 days and now today they say not before 6 May! What do I do? I need the phone before 4 May as I am goin out of stattion

All you can do is call the support center and discuss the problem with them. There may be no way they can expedite the replacement, but you can ask.
Regards.

I bought my iphone 4s off craigslist and it's originally a sprint phone. I had it unlocked for tmobile, now i have switched to sprint and I called the customer care line to get it activated but they said they received an error saying not on network

sprints customer care line didn't give me the exact error code but he simply stated that the error said it wasn't on their network. Is it even remotely possible to get my iphone 4s on their network? If it is something i can do myself all help is appreciated. I don't have my sim in but when the phone is turned on it says sprint by the wifi signal and sometimes it says "extended" please help!

sprints customer care line didn't give me the exact error code but he simply stated that the error said it wasn't on their network. Is it even remotely possible to get my iphone 4s on their network? If it is something i can do myself all help is appreciated. I don't have my sim in but when the phone is turned on it says sprint by the wifi signal and sometimes it says "extended" please help!

Refund policy and Customer Care (not)

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