HT201328 I contacted my carrier and they says: We have provided all the information we can. Please contact Apple for further support. ^JG

Question

I contacted my carrier which is swisscom of switzerland and they told me only to restore my iphone with a non swisscom card but I didnt get my unlock, now im stuck in the setup as a new iphone, I contacted them again gave them my imei and they responded to me try to contact apple , idk what to do now. Any kind of suggest or help would be great. Thanks, with all respect !

Answer 1

Gent0502 wrote:
What could you do to my imei ? Or maybe not you but somebody else
And yes the iphone has never been jailbroken .
1). What do expect to accomplish by posting your IMEI here? There is no one from Apple on this forum and Apple does not monitor it. Apple does not unlock phones; the carrier does.
2). As you have stated that your phone is unlocked as evidenced by the message on iTunes, you can be pretty sure it is, unless as diesel vdub has stated it was hacked/jaibroken in the past or the computer used to sync/unlock the phone was used with another previously hacked/jailbroken phone.
3). Since we can assume you phone is unlocked, then the problem must be with your SIM. Either:
a). It is damaged
b). It has not been activated by the carrier
c). It is from a carrier that does not support the iPhone.
On another post, I asked what carrier you are now attempting to use and you have not answered the question.