HT201359 and because I made a purchase value of 0.87centimos two values were removed and a correct and a 1.98 cents?

and because I made a purchase value of 0.87centimos two values were removed and a correct and a 1.98 cents?

If you think that you've been incorrectly charged then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?

I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?

I've tried, said they could not help and I should get in touch with the USA App Store. But the problem of getting in touch with the App Store USA is the only option I have on the phone, and my English is not very helpful. Therefore needed a complete address e-mail.

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT1222 I can't remember the answers to my security questions because I made the account like 10 years ago. Because of this I can't purchase anything on my new MacBook Pro. Is there a way that I can get the answers emailed to me or reset them?

I can't remember the answers to my security questions because I made the account like 10 years ago. Because of this I can't purchase anything on my new MacBook Pro. Is there a way that I can get the answers emailed to me or reset them?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

I had just made a purchase on my credit card and there is no credits i need to resolve my prob

i had just made a purchase on my credit card and there is no credits i need to resolve my prob because i still have remaining bill and i want to cancel the remaining and i cant download any app until i make this payment so plz if anyone has an idea how to resolve this kind of prob tell me plz .

All purchases are considered final, but you can try the 'report a problem' page to contact iTunes Support and see if they will cancel the purchase : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they don't then you won't be able to download anything else (including app updates and redownloading) from the store until you have paid what you owe.

I recently made a purchase within a game and I have no received my item that I bought yet. After I bought this item iTunes sent me a receipt showing me where and what I bought! I still have yet to get this item! What do I do?

I recently made a purchase within a game and I have no received my item that I bought yet. After I bought this item iTunes sent me a receipt showing me where and what I bought! I still have yet to get this item! What do I do?

Hi
Welcome to Apple Support Communities,
You can redownload some in-app purchases, see the article below for more info. And, if you aren't able to redownload the in-app purchase, you can always find a link to the application developers support in the App Store.
iTunes Store: About In-App Purchases
http://support.apple.com/kb/ht4009
Redownload an In-App Purchase
If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:
Type
Download for free
Purchase Again
Consumable
X
Non-consumable
X
Non-renewing subscriptions
X
Auto-renewable subscriptions
X
To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.
-Jason

My wife and I have made many purchases over several years on seperate accounts, how could we join them into one account, without losing everything?

My wife and I have made many purchases over several years on seperate accounts, how could we join them into one account, without losing everything? We both use Iphone 5's and share an Imac at home.

Purchases using one Apple ID cannot be merged or transferred to another Apple ID. Purchases are forever tied to that Apple ID used. You have to decide which Apple you want to use for purchases and stick to that Apple ID so that you can share: Settings > iTunes & App Stores > Apple ID : > use the same Apple ID here to share purchases.

HT5137 I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?

I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?

Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck.

I paid $20 to upgrade my iPod touch and it didn't go through for me. The person who assisted me said that if it didn't work out that I would get my $20 posted back into my credit card. Prior to this service I made a purchase from the iTunes Store.

I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. The representative who assisted me said that I would have those $20 posted back into my Visa card if it didn't go through. The service never got to happen and failed. Prior to this I made a purchase from the iTunes Store for $7.00, which they never billed me. So until I pay for the previous iTunes purchase, I am not allowed to download any applications. This is the reason why I need the $20 back from the separate request I made with apple which never worked out. Cause as soon as I pay for the previous iTunes purchase that I made apart from apple, then I could once again start to download and install applications. I have a week already without downloading apps. Please refund my money back a.s.a.p.

Not sure what this is all about...
JamesAbreu55 wrote:
I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. ...
However... This is a user to User Forum.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 I made a purchase in an app and it didn't go through but it took money from my iTunes account, how do I get my money back?

I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?

Hi Epic Awesome16,
Thanks for visiting Apple Support Communities.
If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Jeremy

I made a purchase on iTunes and it is not showing on any of my devices. When I tried to watch the show in my purchased file I could not. When I go back to iTunes it tells me I made the purchase already. Why can't I access my purchases. Case

I made a purchase on iTunes and it is not showing on any of my devices. When I tried to watch the show in my purchased file I could not. When I go back to iTunes it tells me I made the purchase already. Why can't I access my purchases. Case # 506294747

Hi Paul,
If you are having an issue such as this with an item such as a movie purchased from the iTunes store, you may want to report it to the store. Use the steps in this article -
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
Thanks for using Apple Support Communities.
Best,
Brett L

HT201272 I made a purchase of an album on iTunes...somehow I deleted the whole album from my iMac and now when I go back to my purchases it does not give me the option to download the whole album again, instead it gives me the option of plaing them...plea

I made a purchase of an album on iTunes...somehow I deleted the whole album from my iMac and now when I go back to my purchases it does not give me the option to download the whole album again, instead it gives me the option of plaing them...please help!!

Where are you looking to download them from ? You might be able to redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your Mac's iTunes. If that album shows there but doesn't have the cloud symbol against it for redownloading then that implies that it's still in your iTunes library

TS1424 i made a purchase on 9-16-11 and the songs are not on my library list to download

i made a purchase on 9-16-11 and the songs that i paid for are not in my library to download what do i do ?

You're welcome.
I don't believe so. This is a feature that was not available too long ago - being able to re-download music purchased from the iTunes Store without having to pay for it again. If there is a song previously purchased with your Apple ID that is not available in your iTunes library or is in your iTunes library but wasn't transferred to your iPhone and you want the song available on your iPhone when away from your computer, you can download it direct on your iPhone by selecting the iCloud icon next to the song. This doesn't take into account any songs previously purchased with your Apple ID that you don't care for and would never re-download.
Just keep Show All Music off. If there is a song you want available on your iPhone in the future that has not been downloaded, you can turn Show All Music on and download the song followed by turning it back off.

How do i know if i made a purchase and if I did accidentally, how can I reverse it?

How do i know if i made a purchase and if I did accidentally, how can I reverse it?

Take a look in your Purchase History:
http://support.apple.com/kb/HT2727
If you find that you did make an inadvertent purchase, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. A refund is not guaranteed since the terms of sale state that all sales are final, but perhaps they'll make an exception for you.
Regards.

I made music purchases in indian store from 6months and now i see all my music purchases are removed from my purchases and i am not able to find them any more except few recent purchases.. i invested lot of money now i see all are lost.. what can i do?

i made music purchases in indian store from 6months and now i see all my music purchases are removed from my purchases and i am not able to find them any more except few recent purchases.. i invested lot of money now i see all are lost.. what can i do?

Have you failed to maintain a backup copy of your content?

HT201359 and because I made a purchase value of 0.87centimos two values ​​were removed and a correct and a 1.98 cents?

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HT201359 and because I made a purchase value of 0.87centimos two values were removed and a correct and a 1.98 cents?