HT201359 Why was my Gifted App charged to my Card instead of iTunes Store credit balance?
Why was my Gifted App charged to my Card instead of iTunes Store credit balance?
I purchased 2 apps.
One for myself which was billed to existing iTunes account Credit, and the second one (same app) was gifted to my girlfriend, but that was billed to my card, even though there was plenty of funds left on iTunes store credit.
Why?
You cannot use your balance for gifting content, that can only be used for buying items for yourself - your credit card will be charged for any gifting that you do
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l have a credit of 25 dollars in my account. But when I tried to purchase an in app purchase of 24.99 dollars, insufficient remaining store credit was mentioned?
ChitlinsCC wrote:
preston.......
seventy one is correct. Not only what country, but what state may be in play
and county and city. -
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Click here and request assistance.
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You can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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-> http://store.apple.com/us/personalize/itunes?product=ITUNES_GIFT_CARDS-101703
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My iTunes has a 25.00 credit on it but whenever I try buying music it tries charging my debit card instead of using the $25
What happens when you try to buy a song, what messages/prompts do you see on the screen (gifting will require card details) ? If this is the first time that you've tried to buy something on the account, then unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…
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What can I do with this?Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
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Welcome to the Apple Community.
Have you actually selected them to be synced to your device from the iTunes sync settings.
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