HT201401 the adjust volume button on side of my i4phone not working

any recommendations to fix my i4phone. I'm having problems with sound.
My ringer has no sound (I've made sure button on side isn't on silent) and
when I highlight text and click speak, NO SOUND. The +/ - vol. button on
side doesn't adj. sound. The ringer icon comes up on screen but as stated
above the side vol. button doesn't work. Can anyone help me?

Hi Lenny02,
If you are having issues with your iPhone's mute function not working correctly, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
If the issue is still present, you may want to restore the iPhone as a new device -
How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L  

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