HT201412 my ipod is frozen, and displays a white screen. It won't turn off; I've tried restarting with on/off and sleep/wake buttons.. Nothing happens
Our i{POD touch is frozen, and displays a white screen. I can't turn it off, and it is unresponsive when trying the on/off, sleep/wake buttons.
Let the battery fully drain. After charging for at least an hour try:
V
If not successful time for an appointment at the Genius Bar of an Apple store.
Similar Messages
-
TS3274 words w/friends has frozen up and displays a white screen.
words with friends froze up after a play and displays a white screen. Other apps working ok.
See if you can force quit the app. Double tap the home button. Flick sideways if needed to get the preview up on your screen. Flick that preview up and off the screen then single tap the home button to exit the mode. Then try your app again.
-
When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds. While in auto-lock it is using battery power and will do so until the battery is drained. Whats wrong?
- Try a reset. Nothing is lost:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Connect the iPod to your computer and try to restore via iTunes. Try placing in Recovery mode if necessary to restore.
- If you can't turn the iPod completely off, let the batter fully drain. After charging for at lerast anhour try again
- If still not successful time for an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. -
hi im abishek and my ipod touh 4 g is stuck on white screen and holding he power and hoe button doesnt work.what should i do?????!!!!!
and also my ipod doesnt show upp on itunes so i cant restore it.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have an iPad 2 that just stopped working...no display...won't turn on...tried to sync to iTunes and couldn't because I need to put in my passcode. There is no display, so can't do this. Am dead in the water. Does anyone have ideas to solve this issue?
Try force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times. -
IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button
Hi
I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
This morning I got the white screen after unplugging it from charging.
I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
Thankyou!Hello bfsf,
Welcome to the Apple Support Communities!
I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
Apple - Support - Service Answer Center
Cheers,
Joe -
Is there a way to reset iPod touch 4th gen without the sleep/wake button?
Hey everyone! My iPod touch 4th gen power button is jammed into the iPod itself. This is obviously a big issue, but is not the main point of this post. My iPod has been laggy and slow, so I need to reset it. (NOT restore, but slide to power off; press and hold home+power for 10 seconds) is there a way for me to do this without my sleep/wake button.
Thanks in advance.To reset the iPod without the hardware buttons,
- Reset network settings: Settings>General>Reset>Reset Network Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected. You will have to rejoin wifi networks and repair BT devices -
So I have the directions to restore her old phone and realize her info will be lost..ok..but how can I restore it if her sleep/wake button is not working?
You can back up your phone to itunes on the computer before restoring so that data wont be lost. Once the phone if saftely backed up you click on the "iphone" section to find her phone details. There is a button that says "restore". CLick on it and the phone will restore
-
phone 4 just turned itself off, won't turn on again - sleep/wake button hasn't worked for a while - tried charging (even though it was 50% charged when it shut down) and that makes no difference....either via usb to computer and direct to wall socket. Any suggestions...other than heading off to the genius bar tomorrow?
Well, the sleep/wake button is also the power button. If you cannot use it to turn on, then you cannot use it to perform a reset by holding it and the home button together until you see the Apple logo.Those are the only two ways to turn the device on. You can try letting the battery go completely dead and then trying to plug it in. After it has charged for 20-30 minutes, the device may come back on. But, without the sleep/wake button, there is no other way to turn the device on or off.
-
IPod Touch frozen on Connect to iTunes Screen and cannot be restarted
My iPod Touch is frozen on the connecting to iTunes screen (The one with a usb plug pointing to iTunes logo) even when I plug it into my computer. Windows do give sound when I plugin, but it was not the successful connected sound but repeating the first note for three times =_=" iPod then appears the connect to iTunes logo, but it just stuck there. I hold the sleep/wake button for 5 seconds, it goes black directly, and windows would give unplug sound alert. But the iPod actually gives the white apple logo immediately without me pressing any button and goes back to the connect to iTunes logo. AGAIN. And computer gives ridiculous plugin alert then everything just go round and round and round.
Now iTunes won't detect it, therefore no restoration; Restart won't work either. If I press the sleep/wake button for 2 seconds without connecting it to the computer, it appears the apple logo, then go back to the connecting to iTunes screen immediately, and goes dark in 30 seconds.
Everything started after I updated new iOS for iPod touch, and I dunno how long would it take to run out the battery under this condition -_- I have updated to the newest iTunes version too.
Needs help urgently and thanks a lot!!Sorry to hear that you're still having a problem. The only other help I could find is at http://www.everymac.com/systems/apple/consumerelectronics/ipodfaq/ipod-how-to-restart-frozen-begin-troubleshooting.html
Hope that helps. -
I have this iPod Nano 6G. I try to erase and sync it. It told me that I have to restore it. My Nano displays a white screen and said that do not disconnect. I press ok in itunes and tells me error occurred 1439. What should i do? :(
Hello dreyc,
The following article provides information and troubleshooting steps that can help resolve this error.
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/TS1372
Cheers,
Allen -
My iPod is frozen and my sleep wake button doesn't work. What do I do?
My iPod touch is frozen on Facebook and will not allow me to see my home screen. When I connect to my laptop, it doesn't show up in Itunes. I've never had this problem before. Also, my sleep/wake button (not the middle one) is apparently stuck. What do I need to do?
- You can try letting the battery fully drain and then charge for atleast an hour and see if it works then. Restore via iTunes if necessary.
- You can also see if this program will get the iPod in Recovery Mode so you can restore it.
RecBoot: Easy Way to Put iPhone into Recovery Mode -
My iPod 5th generation is stuck on the lock screen and I tried restarting it 4 times and it continues to get stuck on the lock screen. What do I do.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hello all,
I have a 14.88G iPod Nano that I currently use as my primary watch. A week or so ago I started to experience a blank white screen when I press the "sleep/wake" button instead of the watch face (I have it set to wake from sleep to display the clock). When I hard reset it, it will come back fine and the screen will respond and work as normal, as soon as I manually put it to sleep by pressing the "sleep/wake" button and then try to wake it the same thing happens and I have a blank white screen that doesn't respond to touch gestures or anything.
What I have tried so far to no avail:
Numerous hard restarts (holding the "sleep/wake" button with the volume - button).
Tried this: iPod nano (6th generation): Hardware troubleshooting
Changed the watch face to display.
Recharged the device overnight (without full discharge).
Since none of this works I'm out of ideas. Eventhough I have a 6G Nano it should no longer be under warranty since I was sent it as a replacement for a different (older) product.
Any ideas? Is this a known problem? Thanks in advance for any insight any of you could provide. Also, what time is it??
Regards,Hey,
I have the exact same problem as you have described. I also used my ipod as a watch but starting from today, whenever I unlock it the screen turns white until a reset is done. Even a factory reset through itunes didn't fix it.
Have you found any solution?
Bah, this is annoying.
//Gubbar
Maybe you are looking for
-
*Qosmio G50 No sound over HDMI* Hi all, Hopefully anyone recognises the following and would be so kind to help me. I have searched the forum and tried severall of the offered solutions mainly applicable to Vista, but still. I hooked up my Qosmio G50
-
i want to log out of twitter on my ipad i went thourgh settings and deleted my account but i went to the app and still my account is up
-
"Other" category on iPad taking up 16+GB
I've got a mystery. When I pug in my iPad 3 to my pc and launch iTunes, I see audio at 8GB, video at 7DB, photos at 76MB, Apps at 8GB and Other at a whopping 16GB. I've looked around and people suggest unchecking "Open iTunes when this iPad is Conne
-
I am trying to backup my ipad to my computer. It goes through the process, but then tells me a backup could not be saved on my computer. I have a previous backup on here, so it worked at one time a few months ago. I've got the latest version of iT
-
Moving files from one folder to another caused freeze
I now have a list of files stuck in the center of my screen. I'm sure a reboot will fix this (I hope!) but I thought it was a bug worth reporting. All I did was move a copy a collection of files from one folder to another folder. It made the "move"