HT201442 2/25/14, wanted to update iPad mini so connected it to an updated MacBook (10.6.8) and got this mess: "This device isn't eligible for the requested build"
2/25/14, wanted to update iPad mini so connected it to an updated MacBook (10.6.8) and got this mess: "This device isn't eligible for the requested build". NOW my iPad has been wiped clean, can't restore, can't back up. HELP?
2/25/14, wanted to update iPad mini so connected it to an updated MacBook (10.6.8) and got this mess: "This device isn't eligible for the requested build". NOW my iPad has been wiped clean, can't restore, can't back up. HELP?
Similar Messages
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Whenever I try to do a update/restore to iOS 4.3.3 I get an error saying "this device isn't eligible for the requested build." This only started happening after I installed Xcode to enable the multitasking gestures, while on 4.3.2. Thanks.
Try manually downloading the update.
Here is the update for the iPad 1;
http://appldnld.apple.com/iPhone4/041-1010.20110503.ScEp3/iPad1,1_4.3.3_8J3_Rest ore.ipsw
After you have downloaded the update, attach your iPad to your computer, open iTunes and select your iPad in the devices list. Press & hold the Option/Alt key and click the Check for Update button. Browse to where you downloaded the update and Choose it. iTunes will handle the rest. -
It says, 'The iPad "My iPad" could not be updated. This device isn't eligible for the requested build." I don't get an error number. It's an iPad 2.
Have you tried following the troubleshooting for that error message on this page : http://support.apple.com/kb/TS3694 ?
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My apple tv shows recovary mode in itune.
when I update it on windows 7 laptop through itune it shows an "restore error of 3194".
What is that error And how can I fix it and use apple tv againThis device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw)below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
resieving all the time this text ... with ipad iphone ???
have newes software 10.7.2 and news itunes 10.5
this device isn't eligible for the requested build
what can i do ????Can you get a Wi-Fi connection on your iPhone?
I got an Internet connection on my phone, went to SETTINGS --> GENERAL --> SOFTWARE UPDATE and updated my Software wirelessly (no iTunes involved).
When I connected my phone to my Computer again and iTunes popped up, it showed that my iPhone software was up to date. Then I could restore to an old back-up. -
i was updating my i phone 4 to ios 7 , and this message appeared " This device isn't eligible for the requested build" , how can i solve the problem?
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Copied from this website.
http://support.apple.com/kb/TS3694#error3194 -
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
Problem updating to iOS5. Error message: "This device isn't eligible for the requested build."
Hi
I've been trying to uodate my iPhone to iOS5 since last night. Initially, I kept getting the "Internal Error" messages since I'm assuming that the server was busy. A little later, that changed to the "Server is unavailable" messages. Which is when I gave up trying yesterday.
I've now resumed my efforts since today morning & I've started getting a different message: "The iPhone could not be restored. This device isn't eligible for the requested build." I have no idea why this is happening. I've updated my iTunes & OSX Lion to the newest versions.
Any help would be appreciated.
iPhone 4 (OS 4.3.5 8L1)
OSX Lion (10.7.2)
iTunes 10.5 (141)
Thanks.
dOK so problem solved. Turns out that I had used Tiny Umbrella last night to kick the phone out of recovery mode when it got stuck during one of the attempted upgrades. And I forgot to uncheck the "set host to Cydia" option before quitting.
All done. iOS5 is here! -
my iphone is unable to restore or update, it says the iphone could not be restored. this device isn't eligible for the requested build.
sounds like your phone was jailbroken. If this is the case, you're hosed.
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the ipod could not be updated. this device isn't eligible for the requested build. what is this? what to do to update my iPod ?
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw. -
MY IPAD IS DISABLED I TRIED TO RESTORE IT BUT ITS SHOWING MESSAGE "The iPad could not be restored. the device isn't eligible for the request build"
Follow the steps here:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support -
When degrading to iOS5 to older it shows the following error "The iPad "iPad" could not be restored. This device isn't eligible for the requested build",i have tried with red snow after that it was the same.Can any one help me in this.
Downgrading the iOS is not supported. Also if you have iOS 5 beta then I assume that you are a registered developer, in which case you should be posting in the confidential developer forums : https://devforums.apple.com/index.jspa
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I tried to update my Iphone 5 to 6.1.4 and i got massage the device isn't eligible for the requested why and how to update?
Hello gyawalip,
Thanks for the question, and welcome to Apple Support Communities.
The following article outlines the 3194 error and steps that may lead to a potential resolution:
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
http://support.apple.com/kb/TS4451
Thanks,
Matt M. -
When i restore my ipad mini in itunes it displays an error "This device isn't eligible for the requested build"
See if the troubleshooting on this page fixes it : http://support.apple.com/kb/ts4451
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ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support
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