HT202879 I can't download program Pages ver 5.1 . It stops to download and tell me to download via purchase(still not working)
I can't download program Pages ver 5.1 . It stops to download and tell me to download via purchase(still not working)
Depending where you are, there can be slow downs on the servers.
You just have to keep trying. I tried 3 times to get the Mavericks upfrade and eventually had to go to the Apple Store.
Where they gave me a copy of the previous version!
"Eventually it works" - the new Apple slogan.
Peter
Similar Messages
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My Macbook Pro is frozen on the login page with a white screen and only my login picture. How do I fix this? I can't turn it off and I closed it and let it charge but it's still not working. It's only 3 months old and was working perfectly fine 30min before this happened.
Hello Kierasully,
I would start your troubleshooting with the article below for issues of not being able to log in to your Mac. Start with booting up in to Safe Boot as well as resetting PRAM on your Mac. If that does not work, then verify the hard drive with booting to the Recover HD and go to Disk Utility to verify it.
Mac OS X: Gray screen appears during startup
http://support.apple.com/en-us/ts2570
Regards,
-Norm G. -
I can't send out email using my iPhone4. I tried to follow the step provided to solve but still not working. What should I do?
Contact your mail provider and get the CORRECT settings for the outgoing server to set up on your phone.
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Iphone 4s can't turned on, goes total black. Tried to press button and main button at the same time, but not working. what should I do?
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
Hi,
My ICloud was hacked. So I updated my password and now have my Iphone and the Icloud online email working. Yet the email set up on my Macbook Pro still will not work and I ran through the troubleshooting. It has ICloud IMAP. Can someone please help me with this?
Thank you.First, a caution: Do not retry passwords. Trying random passwords or wrong passwords more than (usually) twice, and that'll usually trip evasion, and you'll get blocked even with the right passwords. If you've retried random passwords, you'll have to let things "cool off" for a while, and try again later.
Open up the details drawer in the Mail.app Connection Doctor troubleshooting, and re-run the connection tests. Expurgate anything sensitive from the diagnostics, and post the iCloud-related errors here.
Alternatively, remove the iCloud account from the accounts listed within Mail.app. Re-add it. See if that clears the issue.
Alternatively and if the other options here fail, contact Apple iCloud support directly and request assistance. -
Tried to download version 4, which replaced old 3.6, but I'm getting a message that version 4 will not work with Mac OS 10 (I have OS 10.4.11). How can I download previous Firefox version?
You can download firefox 3.6.16 here: http://www.mozilla.com/en-US/firefox/all-older.html
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I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?
Hi troy157,
I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if app finishes downloading/updating.
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your device
Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy -
I have used Firefox for over a year. For some reason it quit working and I can't seem to fix it. I uninstalled and reinstalled the download and it's still not working. When I click on the icon it says unable to connect.
Yes, if you repurchase it you may lose your progress. The exception would be a game that stored all your progress on a server under your ID
If you want to retain your progress you have two choices:
1. Don't apply the update.
2. Use your fathers account password to update the game. -
Since my update, when I try to view videos(rather I already owned or just rented from iTunes) the movie starts playing then I get a pop up can't download view. I've reset my settings, still not working.
You said:
We still couldn't get it to stop timing out. I tried to download the firmware from iClarified but iTunes said it didn't recognise the software.
Just what did yo do to gt iTunes to see the download: -
Safari could not open the page on my new ipad mini's because the server stopped responding- new ipad mini's (2 from separate places) are not working with At & T router but computers work fine. Yesterday I got it to work. Weird. Can you please help me. I've tried everything. Thanks ya'll!
Hello SavannahSweetie,
I was looking into the issue you are desribing, and found a great article for troubleshooting wifi connections with iOS devices. It's called iOS: Troubleshooting Wi-Fi networks and connections and can be found here: http://support.apple.com/kb/ts1398.
Start with this section, and work your way down if needed.
Basic troubleshooting
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Verify that you are in range of your Wi-Fi router or base station.
Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
All the best,
Sterling -
Pixlemator had less than a minute to finish downloading, then stopped. I go to the purchase page and it says install. When I click on install it says there was an error and tells me to go to purchase page.
Try deleting the cache associated with the App Store.
Quit the App Store if it's open.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go then move the Cache.db file to the Trash.
Relaunch the App Store and try re downloading the app.
If that didn't help, open Sysem Preferences > Security & Privacy then select the General tab.
Select: Mac App Store and identified developers
If that area is greyed out, click the padlock icon to make changes. You may be prompted for your admin password.
Then try downloading the app. -
I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working. It has not worked for anybody who bought it. Why is it off of the app store now and how do I get my money back?
That message is usually due to a bad cable.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
If you can’t charge your iPhone, iPad, or iPod touch
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod -
I install a "HD VIDEO" program and it was a virus, now safari is not working properly, please help
You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchased, and am paying monthly for my creative cloud for photography. Please help
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I purchased an in-app download for Little generals and have a receipt, but it is still not showing up. Ive tried all the usual sign in then back out...shutting on and off but none of this works. The file just seems that it does not exist even though they have already charged my credit card. So, WHAT GIVES???
PS: And the people on the other end of the phone line seem to be completly clueless about their own products..If you don't have the Firefox button, you're using the classic view. To restore the new view of Firefox (Changed in Version 4):
* View > Toolbars > Menubar [Uncheck]
In Firefox 6 you can use this to clear your history/other offline content:
Click on the Firefox button on top left part of your browser:
* History > Clear Recent History
There you can select what you want to clear.
If you want to see the menu bar you can press alt on your keyboard so you can see file/view/...
Also for activating it to always be there follow this (Classic view of Firefox):
* Firefox > Options > Menu Bar
Don't forget to hit the 'Solved it' button if this solved your problem so the topic will be closed.
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