HT203167 I have a "!" next to most of my songs and it can not locate it. Is there anything I can do? It has been since ITunes updated.

Since ITunes updated, most of my songs in the library have a "!" next to it and they are unable to be located. They are not in my recycle bin and I do not have a back-up. Is there anything I can do to get them back in my library? They are not purchased, so I can't get them back from what I have read.

Is the media still on the computer?
If it is, simply point iTunes to where the media is.
If it is not and the content was acquired from iTunes, simply download it again.

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HT1420 my i tunes account is authorized on 5 computers. however all but 4 of them have crashed and i was unable to remove the authorization from them. now i have purchased a new computer and can not authorize it. is there anything i can do to fix this?

My i tunes account is authorized on 5 computers. However all but 1 of them has crashed or broken and I now longer have them. Due to them breaking i was not able to remove itunes from them. I have now purchased a new computer and due to the 5 limit I am unable to authorize my new one. Is there anything that I can do about this with out loosing all my purchased music? I use music for my business and it is extreamely important that I don't loose it. please HELP!!!

Use the Deauthorize All function documented in that article; while it won't delete your music, you should have a backup of it anyway.
(76771)

TS1389 I have tried every single thing on this list and none of it worked. Is there anything I can do to listen to the music I bought?

I've done everything suggested twice, deauthorised, reauthorised, uninstalled, reinstalled, and nothing. This is my first purchase on iTunes, and I am not impressed. Anyone know how to fix this? Can I at least burn the music off onto a CD and listen to it that way?

Explicit versions will have 'explicit' (or a red 'E') against them in the store, if it's not labelled then it will be clean.
Purchases are considered final but you can try 'report a problem' page to contact iTunes Support and see if they will credit or refund you so that you can buy the explicit version : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1351 Why do I have ! next to some of my songs and they dont sync?

Why do I have ! next to some of my songs and they dont sync?

I am not an expert but here's my two cents:
The exclamation point means itunes cannot find the music file in order to play it. There are several possible reasons for this, including but not limited to changing the name or location of your music library/songs, or storing them on an external hard drive or device that is not currently attached. The solutions for these are different so let me know if any of these apply and we can troubleshoot.

I used to be able to have thousands of pictures on my phone and now after my upgrade it keeps saying "not enough storage" is there anything I can do? I don't want to buy more storage

I used to be able to have thousands of pictures on my phone and now after my upgrade it keeps saying "not enough storage" is there anything I can do? I don't want to buy more storage
It says I cloud total storage 5.0 GB available 5.0 GB so whats the problem?

iCloud storage is for backups. It is not associated with space on your phone. You cannot buy more space for your phone. Check what you have on your phone and delete what you don't use or seldom use to get more space on your phone.

HT201209 I have a redeem code for an app but it says its a USA code, and I live in the UK, is there anything I can do?

I have a redeem code for an app but it says its a USA code, and I live in the UK, is there anything I can do?

iTunes gift cards can only be used in the country in which they are issued - so US gift cards can only be used with US-based iTunes accounts. Do you know anybody in the US that you could sell/give the card to ? Or you could just sell the card.

HT204088 you have taken 1.58 from my debit card and i do not know why. There is no history for it. Please tell me what it is for

You have taken 1.58 from my debit card and i do not know what for. There is no history for it. Please tell me what it is for. Thank you

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple, we won't know.
Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If not then you can contact iTunes Support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Iphone 4 set up query have a brand new iphone 4, I have plugged it in using the wall charger and it does not seem to be doing anything. Trying to turn it on it is not working either. Is there some vital part of set up I have missed or is this a dud??

I have just received a brand new iphone 4 in the mail. I have plugged it in using the apple wall charger for around 3 hours now and it does not seem to be doing anything. Tried to plug it into the computer, again no response. Trying to turn it on has not had any success either. Should I be concerned that the screen is blank and not showing a charging symbol?? Have I missed some vital step in set up??
Thanks for your help!!!!

Try resetting the phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release.
Then, launch iTunes & connect your phone...what happens?

IPod touch 4th gen, will not sync music or movies but plays everything else. This has been since 2 updates ago. We have reset, restored and done everything told but no good has come of it. The identical 1 we have has no issues. It is now on 6.1.5.

This 16gb model number is ME179BT/A if that makes any difference. It still plays apps and games with ease but will not download media from either the computer or iTunes store. We have restored and reset the thing but it will not work.
This has been playing up since October. It started with it refusing to switch on/off or do anything so I rebooted it then restored it but it didn't download any media. We have tried several times since to fix the issue but it just won't work.
If anyone has any ideas please let me know as the uncertainty of this device is killing me. What has happened to Apple??? We have all had Apple devices for over a decade but suddenly the whole thing has gone mad, constant updates and need to buy newer devices...... I think Samsung may be the better option the way rhis is going? We were always happy to pay the premium for the assurance of quality but that is no longer the case!
Please let me know if there is anything to be done with this so called media player??
Thank-you.

Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H.

I have little exclamation points next to some of my songs and they won't play how do I get them to play?, I have little exclamation points next to some of my songs and they won't play how do I get them to play?

I have exclamation points next to some of my songs and they won't play...how do I get them to play?

I am not an expert but here's my two cents:
The exclamation point means itunes cannot find the music file in order to play it. There are several possible reasons for this, including but not limited to changing the name or location of your music library/songs, or storing them on an external hard drive or device that is not currently attached. The solutions for these are different so let me know if any of these apply and we can troubleshoot.

HT203167 I have recently updated my iPhone to ISO6, since then i can not locate my purchased ringtones on either iTunes or the phone itself but they do appear in my billing history. How do i retrieve these?

I have recently updated my iPhone to ISO6, since then i can not locate my purchased ringtones on either iTunes or the phone itself but they do appear in my billing history. How do i retrieve these?

You only get one download.
Did you fail to save them to your computer and back them up.

I have an early 2008 macbook pro that is running slow after upgrading to lion. Is there anything I can do? this is what I have,Processor 2.4 GHz Intel Core 2 Duo, Memory 2 GB 667 MHz DDR2 SDRAM.

I have an early 2008 macbook pro that is running slow after upgrading to lion. Is there anything I can do? this is what I have,Processor 2.4 GHz Intel Core 2 Duo, Memory 2 GB 667 MHz DDR2 SDRAM.

First, back up all data immediately, as your boot drive may be failing.
Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. What approximate values are shown for Reads in/sec and Writes out/sec?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

I have an iBook G4 and iTunes is no longer updating. The last update is 9.2.1 but it doesn't support my iPhone or iPad. Is there anything I can do to update iTunes or is my only recourse to update my laptop?

I have an iBook G4 and iTunes is no longer updating. The last update is 9.2.1 but it doesn't support my iPhone or iPad. Is there anything I can do to update iTunes or is my only recourse to update my laptop?

As Niel has suggested Mac OS X 10.5 Lepaord.
But first of all make sure that your iBook is above 800Mhz and you have at least 512 Meg of memory. (1 GB recommended)
Please note, that if you do install Mac OS X 10.5 on your iBook, it will not allow you to install the latest version of iTunes version 11. The most recent version of iTunes that can be installed would be 10.5, which will be compatible with your iPod touch 4th gen, provided it's not been updated to iOS 6.
Sadly you can't install any version of Mac OS X above 10.5 Leopard, as it they requires an Intel processor, which your iBook G4 does not have.
Hope this helps.

Can't get anything on to my iPhone 5 because I cannot upgrade to the new iTunes because I don't have a Mac 10.5.8. Is there anything I can do or am I out of luck?

I just recently upgraded from an iPhone 4 to an iPhone 5. I went to plug it in to iTunes to get everything back on to my new phone and it says it cannot do anything until I update to the latest version of iTunes. But, when I go to upgrade my iTunes it says I can't because my mac is a 10.5.8 version and the new iTunes is only avalible for a mac 11.0.3 version. Is there anything I can do or am I simply out of luck?

Welcome to Apple Support Communities
You have to upgrade Mac OS X. First, open  > About this Mac, and tell me what processor you have. If it's a Intel Core Solo, Duo or 2 Duo, you can upgrade to Mac OS X Snow Leopard.
First, buy Mac OS X Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard Make a backup of your files, insert the DVD and upgrade to Snow Leopard. After upgrading, open  > Software Update, and install 10.6.8. Finally, open  > Software Update, and install the most recent iTunes.
If you want to install iTunes 10.7, download it from this page > http://support.apple.com/kb/dl1576

Hi I seemed to have picked something on my MacBook Pro that hits me with a survey that involves winning a new iPhone 5 or iPad. Is there anything you can advise to get rid of whatever it is?

Hi Anybody
I seemed to have picked something on my MacBook Pro that hits me with a survey that involves winning a new iPhone 5 or iPad. Is there anything you can advise to get rid of whatever it is? Bear in mind I am a greenhorn with regard to computers!
Computer: 2.8 GHz intel core 2 Duo MacBook Pro computer with Mac OS X Lion 10.7.5
I did download clamXav software as someone on line recommended it which duly scanned my computer and located some infected files. However, I don't know how to select these files to delete them. Does anyone know an idiot's guide for this software?
Regards Art4

Quit Safari.
Hold the shift key down and relaunch Safari.
Reset Safari.
Click Safari in the menu bar.
From the drop down select "Reset Safari".
Uncheck the box next to " Remove saved names and passwords".
Click "Reset".
Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
Turn off Extensions if any, and launch Safari.
Safari > Preferences > Extensions

HT203167 I have a "!" next to most of my songs and it can not locate it. Is there anything I can do? It has been since ITunes updated.

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