HT204053 i can not reset my apple id password

when i try to reset my password i got to the page that says email the password - but i never get an email
when i go to the page that says Answer security questions it asks for the birthday - i enter the correct birth day and it says it does not match what is on file
oddly enough. When I go to the page to find my apple id, I enter the Name and email as requested and it says that it can not find my ID
When i try to create the ID it says that it already exists
I really do not what to create a new id with a different email

Hi...
You will need to contact iTunes support to resolve the issue.
iTunes Support:
http://www.apple.com/support/itunes/contact/

Similar Messages

  • I can not reset my apple ID password

    hi there
    can you please help me
    when i tried to reset my apple id password  i did not recive the email

    You will probably need to contact Apple's official support.
    support.apple.com/contact

  • HT5312 my name is luis and i can not reset my apple security question i need help

    i can not reset my apple security question

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • How can i reset my Apple ID password if i forgot the answers to my security questions and my rescue email no longer exists?

    how can i reset my Apple ID password if i forgot the answers to my security questions adn my rescue email no longer exists?

    You will need to contact Support in your country to get the password and security questions reset : http://support.apple.com/kb/HT5699
    When it's been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • HT204053 how can I reset my apple ID for create another one?

    how can I reset my apple ID for create another one?

    So sorry; somehow I forgot to provide the link.   Here it is ...
    Frequently asked questions about Apple ID
    Again, my apologies.

  • I can't reset my Apple ID password and not getting reset emails

    I tried to reset my Apple ID password, but the reset email is going to some address other than the two in my profile. How can I reset my password or get the required email to do it myself.

    You will probably need to contact Apple's official support.
    support.apple.com/contact

  • Can't reset my apple id password - don't receive email

    Trying to reset my apple id password via email. I click "Email authentication" and get a confirmation that an email has been sent. But I don't receive an email.
    Can it be that using an apple id / email address like [email protected] causes problems?

    Hello lxbarth,
    The article linked below details the next steps should you not receive your password reset email.
    If you didn't receive your Apple ID verification or reset email
    http://support.apple.com/en-us/HT201455
    Cheers,
    Allen

  • I can not reset my default keychain password, i got the message "the specified keychain could not be found"

    i forgot my keychain password, and i can not reset it, i got this message The specified keychain could not be found.

    In your case, you need to contact customer support. They may ask you to answer some verification questions to prove that you indeed own that account, before they can assist you in resetting your password - Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • HT201455 ican not reset my Apple id password by email

    hello
    ican`t reset my Apple ID password by email ididin`t find any message in my inbox or junkmail

    Contact Apple Support to have them reset your Security Questions:
    ACCOUNT SECURITY CONTACT NUMBERS
    Once you get all sorted, check to make sure you actually do have a Rescue email address (which is not the same as an Alternate email address). Or you might want to look into 2-step Verification:
    TWO STEP VERIFICATION
    Cheers,
    GB

  • Can not reset my apple password what ever I do

    No matter what I do my old password comes up when I turn my phone on. When I try to change it for my new password it keeps asking me for my old password questions which I can not remember  .  It even says I have my date of birth wrong plus when I ask to reset my old password by email I do not get the message sent to me . So can anyone help me please.....THANKS

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • HT204053 How can I reset my apple ID

    How can reset my apple ID

    If you mean that it's been disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    If it then works on your computer's iTunes but not your phone then try logging out of your account on the phone by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
    If that doesn't fix it then you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If you mean something else ... ?

  • HT204053 I can not change my apple ID to new one on my iphone and icloud

    Hi there,
    I can not change my old apple ID to new one on my iphone4.  It's showing old apple ID and my password doesn't match with that.
    I've got changed my apple ID and password with my PC.
    Also, I can not get on iCloud because of it.
    Could you tell me what should I do, please?

    Go to "Settings > iCloud", scoll down, and delete your account from your device, then sign in with your new ID.

  • How can I reset my apple ID password if I changed email and birthday is wrong?

    I changed my email address and forgot to updated my Apple ID user. The email account doesn't exist anymore, so I cannot reset the password using the email option. I also can't remember my password...
    When trying to aceess the security questions (which I do remmember), the birthday date I enter gets the following allert: "The authentication information provided does not match our records. Please verify your personal information and try again."
    My iPhone keeps asking for the password.  Please help
    Thanks

    Try contacting Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

  • I can not find my apple id password

    I recently update my iphone and now I can not recover my OLD apple id password. Help????

    Changing your Apple ID password

  • HT5312 I can not reset my Apple ID security questons

    I am having problems reseting my my apple id security questions

    Try calling the number for your location from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

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