HT204053 just bought iMac, shop has installed facetime but when i click in i can see my face but when i ring one of my contacts the destinatory doesnt hear the ringing tone?

just bought imac, the shop has installed  facetime, but when i dial one of my contacts, receiver doesnt hear the ringing tone....simply doesnt work, have tried to call even my ephone. same story, can someone helps?tks

Hi AUDREY1410,
Thanks for visiting Apple Support Communities.
See this article for help with troubleshooting FaceTime:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers,
Jeremy

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