HT204088 How to Receive a credit refund for app purchase

I need to know who can I contact to receive a credit refund for an app purchased on my daughter's iPad.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

Similar Messages

  • HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

    How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

    You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How can I get a refund for a purchase made by a minor?

    how can I get a refund for a purchase made by a minor?

    You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.

  • How can i get a refund for unauthorised purchase made by my 6 years old child? I tried in customer service and told me to write a email but I don't know where i have to.

    How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?

    I'd follow the "report a problem" link
    http://www.apple.com/support/itunes/account/

  • HT4009 How do I get a refund For apps that I purchased in the App Store?

    How do I get a refund for apps that I purchased in App Store?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201318 how do I get a refund for a purchase of icloud storage plan?  I purchased it 2 days ago and do not need it.

    How can I get a refund for a icloud storage plan I bought 2 days ago.  It was not the problem and I do not need it.  I want a refund.
    Thanks,
    Sammiefromtx

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • HT204088 How do I file a claim for a purchase from iTunes that I did not do?

    How do I file a claim for a purchase from iTunes that I did not do?

    First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
    http://support.apple.com/kb/HT2727
    If they are and you're sure you or someone you know didn't make the purchase, perhaps as an in-app purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
    Regards.

  • HT5035 how do i get a refund for mistakenly purchasing on itunes?

    how do i get a refubd for mistaenly purchasing on itunes?

    You can contact iTunes Support Advisor and request for assistance.
    Please use this link:  Apple  Support  iTunes Store  Contact

  • HT203433 How do I get a refund for music purchasing on I tunes?

    I purchased a song this morning wich I'm very unhappy with.I would like to get a refund.I do I get the refund?

    Unhappy with it in what way ? Unless there is something wrong with the actual track (e.g. the quality of the recording, it's cut short etc) then as purchases are considered final you are unlikely to be receive a credit for it.
    If there is something wrong with it then depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT204396 how do I get a refund for unauthorized purchase from a minor. Link isn't working as per email instructions

    I received an email indicating a refund for unauthorized in-app purchases from a minor (my daughter).  I clicked on the link included in the e-mail as instructed. But the link apparently has an error.  A new window opens up but doesn't allow you to continue with the option to request the refund.  Please help.

    .Was it a real Apple email? Seems strange that they would send you something based on a four year old purchase.
    To contact iTunes:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • Refund for app purchase

    How do you request a refund of a non working app?

    To be more clear, the app is a fake, it does not do what it was advertised to do. Also it was per loaded with hundreds of fake reviews earlier today to hide the reviews that stated it did not work. I was unable to see them on my phone,as it just showed the current reviews. After I saw it was not looking I looked in the iTunes app store, and discovered all of the bad reviews, and now more reviewers like myself stating it does not work.
    I have submitted a request for refund, I finally found a link for that.

  • HT4009 I can't seem to find a place to request a refund for app purchased from the iTunes store.  Can anyone help?

    I downloaded an app and tried to make an in-app purchase.  When I did so, the app said it could not finish the transaction, but it didn't say why.  However, I got a statement from iTunes and see that I have been charged for the in-app purchase for the service, even though the app itself still says I have not subscribed.  Does anyone know how I get a refund?
    Any help you can provide would be greatly appreciated.
    Thanks.
    Michelle

    Thanks!  I'll try it.  I didn't know you could just contact support.
    Michelle

  • HT204088 how do i claim a refund for itunes payment for £ 6.99 to beeline now that smurfs has crashed

    help... my husband has recently paid £ 6.99 through i-tunes for something on the smurfs game - he has now done the latest update and everyhting that he has done for the last goodness knows how long has disappeared !!!  help in restoring the programme would be good but at least to recover lost money..

    You only get ONE download. You do not get to download again for free.
    You should have synced the music from your ipod to itunes on your computer, then synced them to your iphone.
    You do not get to redownload music at all. This is the same policy as Walmart and Amazon. It is nothing new or unusual at all. When you buy a cd and lose it, then you have to buy another.

  • How do I request a refund for a purchase my daughter made on my phone?

    there was a charge that was brought up while I was on the phone with apple support tonight and I wasn't able to be on the phone Lon enough to go over it with her tonight and i need to get it removed how do I do that?

    Click here and ask the iTunes Store staff for a refund. If a credit card got charged, you can also contact the card's issuer and dispute it.
    (126106)

  • HT201359 How can I get a refund for my purchased chips from bingo bash. I made an error.

    How can I get arefundfor my mistakes purchasing worth $109.99 worth of chips?i caniget a refund of whatever chips I didn't use . Thanks aida

    All sales are final.
    You can try contacting itunes support and asking for an exception:
    http://www.apple.com/support/itunes/contact/

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