HT204135 scanning from elements 11

I am having trouble scanning from Photoshop elements 11. I have a Canon Pixma MP560 (multifunction), and the printer works, but the import button is not available. I have downloaded and installed the latest drivers from Canon, reinstalled elements and the printer, but no joy. I have just migrated to a new 3.2 GHz i5 with OS 10.8.4. Can you help?

Hi,
Have you installed the Twain scanning drivers below?
http://gdlp01.c-wss.com/gds/2/0100004352/01/msd_-mac-mp560-15_5_2a-ea8_2.dmg

Similar Messages

Scanning from all-in-one printer to Elements

I have a Dell 4000 desktop computer, running Windows 7, 32-bit version, an Epson Stylus SX515W all in one printer/scanner etc, and Photoshop Elements 6. I am told that I cannot scan from my Epson scanner to Elements 6, and that I will need Photoshop Elements 10 to do this.
1. Is this correct?
2. If so, do I have to buy a full version of Elements 10, or can I buy an upgrade?
3. If only an upgrade is needed, what is it called, what will it cost and where can I download it from?
4. If I have to buy the full version of Elements 10, will I need any other software to get it to scan images from my Epson Stylus SX515W?
5. Where do I have to look to find your reply?
Best wishes
Nick Bannister
[email protected]

Hi Nick,
First of all I would like to inform that PSE 6 is not tested on Win 7 and is very old version.
In order to scan from PSE, you will need Twain plugin which is required to scan from within Adobe Applications.
To check if you already have twain or not, follow this :
Navigate to C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
If you find a file called "Twain", then you should be able to scan, if not then you have to download Twain from here : http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4688&fileID=4376
Save the file, unzip it and then follow these steps :
Close PSE 6.
After that , navigate to PSCS5OptionalPlugins_Win_en_US\PSCS5OptionalPlugins_Win_en_US\Optional Plug-Ins\Win32, here you will find Twain_32.8BA file
Copy this file and then paste under : C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
Launch PSE 6 and check if you get the option to scan under File >> Import menu
If the above solution doesnt work, then you may have to ugrade to PSE 10.
The price for upgrade is $79.99 and full price is $99.99
You can purchase full and upgrade both from Adobe.com website
Thanks,
Baljeet

Converted to Lightroom from Elements 5

I installed the trial version from a link found in a message on this forum and imported from Elements 5. Luckily, I only had something less than 3000 images loaded into Elements and hadn't done serious tagging on most of them. I decided to use this trial version of Lightroom because I only decided yesterday to switch from Elements to Lightroom and ordered the shipped version so, being impatient, I would have to go with the trial version tomorrow anyway.
How did the import go? Well, not perfectly. It went well until the end when Lightroom crashed just after it finished importing. I wasn't even touching the computer when it did that. However, when I brought it up it looked OK.
For some reason it decided to have some of my keyword tags nested and some not. In other words, the same tag would appear nested under something and not nested. I had no idea how to merge tags (surely this is something one would want to do?) so I think I ended up losing some tagging, but I can live with that. Some other tags had lost their hierarchical structure but at least weren't duplicated.
Folders also had lost their structure but that looks to be just an issue of dragging and dropping to fix it. They aren't physical folders in Lightroom.
My most serious issue for me is the capture date. Elements supported not knowing the day and/or month. They are coming in here differently. July 1952 is June 30, 1952. I had previously checked and Exifer does display just what I entered in Elements: if only the year, then only the year, if the month and year, then the month and year. This is not coming over in Lightroom.
I have thousands of slides we are scanning and I almost never know the exact day any slide was taken. I'm lucky to know the month. I was overjoyed that the capability existed in Elements to specify what you do know and not have to make up more that you don't know. I don't know how that is actually stored in the exif info, but like I said, Exifer did understand it.
Any suggestions about what to do? Elements can't simply have used the last day of the month before or the last day of the year before because surely you could specify those dates explicitly.
I'm going to have to get used to working with Lightroom. I was able to do things pretty quickly in Elements. Lightroom has a lot of stuff displayed on both sides and I have to figure out how to move around quickly. In paricular, the metadata area doesn't stay put to type in location, for example. The use more metadata fields and not just tags is one of the major reasons I am switching to Lightroom. I have lots of tags as well. I guess recent keywords are going to be very important.
So now I have to go read the help, which so far doesn't seem very helpful.
I had played around with Beta 4 so I know something about Lightroom.

Can't be physical folders because they came in structured incorrectly compared to my disk. OK, they are physical folders in the sense that they contain what the corresponding physical folder contains but they do not need to have the same structure as your physical folder system.
I was able to drag a couple of folders into the same relationship as my physical structure and it didn't do anything to my actual file system. Hum. I'm going to have to play around with this. The help is not very good.
Version sets did not survive together in any way. Stacks seem to be stacked. I had more version sets, though. I guess I stack them.

Why am I getting error 85 from 'scan from string' VI?

Data is in CSV format from an Excel spreadsheet. It may be an empty string but I compare the data to an empty string and, if is empty, then I input the string constant '0' to the 'Scan from String' VI. I'm using 3 probes to try to debug this.
The 1st probe is at the output of an 'Index Array' VI which extracts the element of interest from the array loaded from the spreadsheet file. The probe declares it's type as 'string' and the probe content is blank. I assumed that this means 'empty string'.
The second probe is at the output of an 'Equal' VI which compares the data described above with the empty string constant "". The result is False. Why is this? How do I tell what the CSV data is? If the probe is blank can it be a Null character or NaN or is it interpretted as a blank string? The Excel file has all fields defined as 'text.
The third probe is also blank.
When the data is interpretted by the 'Scan from String' VI it fails. I also have the default pin wired to a double constant with a value of o. Shouldn't this be used by the VI in the event the VI can't interpret the string passed to it?
Thanks for any help,
Frank

fr@nk wrote:
The second probe is at the output of an 'Equal' VI which compares the data described above with the empty string constant "". The result is False. Why is this? How do I tell what the CSV data is? If the probe is blank can it be a Null character or NaN or is it interpretted as a blank string? The Excel file has all fields defined as 'text.
Yes, it can be a Null character. NaN is something else. To really see what's there you can place an indicator and then change the display mode of the string indicator to Hex Display Mode.
You have not indicated what your format string is. Why don't you upload your code along with your data. Just out of curiosity, what are you using to read the file? Are you using Read From Spreadsheet File?

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

TS3147 After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple,"

After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple," This problem happened right after I installed Mountain Lion. I then downloaded Canon's upgraded software and drivers for the MX 870 and the problem was resolved. Now one month later, the problem has returned.

rjliii wrote:
Solved problem with original Canon software. When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.
You should still use Image Capture IMHO. If it was my gear, that's what I would do. No need to worry about software upgrades.

HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
Scanning error
4,[(2,22,80040001),(3,22,0)]
When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
1. Press the Windows key + R on the keyboard to bring up the run menu.
2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
9. Delete any HP/Hewlett Packard folders.
10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
12. Delete any HP/Hewlett Packard folders.
13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
Thanks,
HevnLgh
I work on behalf of HP
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My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Cm1312nfi mfp on 32bit windows 7 - upgraded with full solution sw and can't scan from printer

I have had a cm1312nfi mrp since 2009 that works fine but my HP Solution centre stopped giving me ink levels.
I uninstalled the printer software and downloded the current full solution sw for 32 bit windows 7 from HP. The printer works but I did not 'get' HP solution centre back and so cannot scan from the printer.
[I did download HP toolbox so I can see ink levels and can test the scan function which does work. However it does not have the ocr capabiltity which I had before and also it doesn't allow me to operate the scanner from the printer.]
Can you help me either get HP solution Centre back and functioning on my computer or else suggest some other solution to my problem?

Hi,
The HP Solution Center is a software for inkjet printers as the HP Officejet product line, not for laserjet printers as the CM1312.
You may find the Supplies status within the HPToolboxFX softwre by selecting Supplies:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/learnUseDisplay/?sp4ts.oid=35589...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can not scan from mx4890dw buttons, only from the computer

Hello,
I got this Canon AIO a few days ago. I followed the start up guide instructions, got it signed on to the wireless net work easily enough, and installed the software from the CD onto a Win 7 64 bit Dell laptop.
Printing worked perfectly from the get go. Also, "Copy" seems to be working fine. Fax appears to be working, although I can't confirm yet that a fax has gone through ( no one is at work ) and I may have some questions later about how to send and receive fax when sharing a phone jack with a Comcast modem/cable set up. And how to get it to accept faxs while ignoring voice calls.
As for Scan, after I figured out that I had to push the scan button and choose "remote scanner" ( I push the scan button/Remote scanner/ buttons, get the message "waiting" and then operate from the computer) the scan function worked perfectly, in single and duplex, when controlled FROM the computer and Canon MFC toolbox software. But for the life of me I can not get it to scan from the Canon mx4890dw buttons. I push Scan, then "computer", then I select my computer ( there is only one computer), then either color or BW scan. All seems OK until here. But after I select color or BW, I get a screen that says :"Scanning" with the choice to either cancel or "confirm destination". I select Confirm destination, which then takes me to a screen which says: Confirm destination" showing both the name of my computer and "color scan". That is it, as far as I can go. If I press "OK" it just takes me back to a choice of confirm or cancel. I am trapped in a cycle between these last 2 screens. Once I get to the next to last screen that says "Scanning: cancel or confirm destination", the processing data light starts flashing green. After a minute or so it will stop flashing with the message "an error has occurred/CLOSE". Oh, BTW, I have registered the scanner on the Canon MF Network Scan Utility.
So, I figure there is some button I am failing to push, or I am missing a step. Any one have any ideas on how to get this to scan from the Canon machine?
Thanks
Bill

Thank you Deborah, but after many hours of trial and error, time spent with Norton 360 AV/Firewall folks, many install/uninstalls ( especially after I saw on the E-manual that if you plug a cable from the printer into the computer, and you want to go back to wireless, you must uninstall/reinstall the software), the problem is finally apparently completely solved.
I found what I thought might be the problem by accident. When I last got off the phone with Canon, all they had to suggest was that it was either a Norton or firewall issue, or possibly a computer issue, and nothing they could really do or suggest about that. I accepted this, but while wondering what in the world I was going to do, it dawned on me that my previous Kodak all in one( that this machine replaced) had worked fine, with no scanner problems at all, with this computer, Norton and network. So it seemed like it had to be something other than those things. And I believe a Canon inkjet all in one before the Kodak had also worked with no issues scan wise.
Then I decided to try something else on a whim: I cranked up my old Acer Win XP and installed the software, and guess what happened? Perfect function in all ways from the printer/scanner. Scanned perfectly from the Canon using the panel buttons on the printer. And over the wireless network on an old computer using the same Norton Firewall as my Dell. So it now seemed impossible that it could be the network or firewall. It had to be the only variable, the computer or someway the canon was in conflict with the Win 7 Dell. I bet you can see where this is going! So I go to the online support for Canon and sure enough there are Windows 7 drivers for download as well as a firmware update. So I down load these and clock on them, but as far asd I can tell, nothing happens. It appears they did not complete installation.
So the next day I am back on the phone with Canon. Asking in desperation if they can think of anything before I return this machine back to Staples and get something else, which I really hated to do, but I can't take any more of this, as now it had stopped printing also( but all still hunky dory on the Acer!). But this time, the person I am talking to quickly asks if I am trying to install wireless, and says "hold on while I get you to the wireless guys". The wireless expert listens to my problems and quickly says "did you download the Win 7X64 driver?". I said I had tried but it didn't seem to do much. So he has me download it again and shows me the trick: when you click on the download, it creates a folder somewhere else where the driver is actually stored. I click on that driver, and 10 minutes later all is working perfectly. In fact, before I even hang up with the wireless guy, I press the buttons on the Canon and scan quickly to the computer.
So for now all seems perfect, just as it was immediately once I tried it on the Windows XP machine. So I suggest that this be the first thing suggested when folks are having trouble installing on a Win 7 computer. In fact, I have since noticed there is a sheet of paper that came with the canon that advises downloading drivers for Mac computers. Too bad it didn't mention this for for Win 7 also, since apparently at least some of the installation CDs don't include these drivers.
Now I am wondering if I should try and do the firmware update? Kind of afraid to fix what ain't broke.
Bill

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Scanning from 5520 to iPad in wireless direct mode ?

I have a Photosmart 5520 printer and a 3G iPad - without any other computer equipment or WiFi network or
router in the house. The printing from the iPad to the 5520 in the Wireless direct mode works well.
My question is if I can scan from the 5520 to the iPad ? Have looked in the HP ePrint app for directions
or control buttons but can't find any. Is scanning from 5520 to iPad possible ? Selecting "scan to computer"
on the 5520 control panel does not work.
Looking for any helpful comments
Thanks
Johann
This question was solved.
View Solution.

Hello Johan,
The HP ePrint app is a different app than the one I have mentioned above.
The HP Printer Control mobile app is a different one which also allow scanning.
simply open the Apple App Store, search for HP Printer Control and install it.
Through that app you will also be able to scan.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

DVD from Elements 3.0 has no audio on Cyberlink Power DVD

I've burnt a DVD from Elements 3.0 which seems to go okay but when I put the DVD back in to the drive and open Cyberlink Power DVD, it plays without audio.
What's the griff with that?
Chummy

As a test of what Steve wrote, go back to PE, and Burn to Folder. Point CyberLink Power DVD to that folder and play from there. Do you get Audio?
I'm with Steve in that PE does a good, DVD-spec AC3 Audio file, that *should* play fine. CyberLink Power DVD is a good software player.
If you are not getting Audio, first place I'd check was the Audio setup on my system and then Ctrl-c from within Power DVD. What are the settings under the Audio tab there?
Good luck,
Hunt

Upgraded from Elements 9 to 12 since upgrading from Windows 7 to 8.1 - Issues with my old psd's.

Hi - in regards to moving up to the newer version of Elements, I find that all the psd files I was in the middle of working with (all of them multi-layered) don't seem to be associated with photoshop anymore. When I double-click them, windows asks me what app I'd like to open them with. If I open photoshop I can open the psd files from there, however.
I made the change from Elements 9 to 12 because after installing Windows 8.1 the older Elements got weird and "buggy." I actually would've preferred to keep 9 (so if anyone's aware of "fixes" or "upgrades" for 9 that help it to work better with Windows 8.1, please let me know)!
Also, I see that the old layers panel, where I can see all my different layers and move them around to front or back, isn't there. I did see that it's possible to select "Layers" from the menu, but it's greyed out.
I'm wondering if I somehow "lost" something switching over, and I wonder if there's something I can do to get my psd's to open in Elements more-or-less like they used to.
I should say that I jumped from Elements 9 up to 11, so I do realize there have of course been many many changes in the interim (I'd previously made the jump from 5 up to 9) and it'll take time for me to relearn, but this particular issue seems like it might be more of a glitch than me not knowing the new version yet.
I should also mention that the psd files don't have an Elements icon anymore - just a white square.
Thanks!!!

If Layers is greyed out it possibly means that you are in Quick Mode. Select 'Expert' and all the options should become available.
Try permanently associating psd files with C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe and see if that fixes the issue. Instructions here - http://windows.microsoft.com/en-gb/windows-8/choose-programs-windows-uses-default.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

HT204135 scanning from elements 11

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