HT204370 What do I do if the video that I payed for and downloaded doesn't play. I cannot view the movie, I can hear it but all I can see is grey squares.
WHAT DO I DO IF THE MOVIE I PURCHASED IS UNABLE TO BE VIEWED. I CAN HEAR THE MOVIE WHEN I CLICK PLAY BUT ALL I CNA SEE IS GREY PIXELS WASTE OF $15 AND ****** OF
Does the film show in the Purchased link under Quick Links on the right-hand side of the iTunes store home page for re-downloading ? If it does (films can't be re-downloaded in all countries, and even where they can be re-downloaded not all film studios have agreed to it) then try deleting the film from your iTunes library and redownload it : re-downloading.
If you can't re-download the film or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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Thanks!It should be around 7 and a half gigs. In iTunes, across the bottom there should be a bar that show how much storage is being used and by what. (music, movies, apps, etc.) To make music take up less room, you can check the box to make it convert the music to 128kbps AAC. This lowers the quality, but with most earbuds and speakers, you can't even tell the difference.
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I've just replaced my computer and now need to reinstall Dreamweaver. I can't for the life of me find anywhere on Adobe's site to download it again. What steps do I take to download and reinstall software that I pay for monthly?
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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Firefox will not show links to flv files. I get the error message for each flv file: "File not found. Firefox can't find the file at http:// (path) .flv." Any mov and swf files in this same path will show. I can see the videos in Safari so the paths are correct.
Is this a webpage that contains a link to a flv file? Please post a link to the page and tell us which link(s) are the problem flv files or else post a link to the .flv file itself.
Alternately, click on one of the sample FLV File links on this page and tell us exactly what happens:
http://www.mediacollege.com/adobe/flash/video/tutorial/example-flv.html
It might also help if you post the exact error message, including the path to the flv file.
'''Note:'''
Depending on how you have Firefox set up, clicking on a FLV File link will either save the FLV file to your computer or Firefox may open it automatically in an external application right after downloading (Firefox may ask you first). Firefox itself can't play FLV files so you need a "helper" application (or a plugin for flv files, if ther is one. You can see if Firefox is already set up to download or open FLV files by going to Firefox Preferences and looking in the Applications list. Find the FLV file type in the list and, if the action is "Open with", it should show the application that can play FLV files (e.g., VLC Media Player or Perian). See [[Managing filetypes]] for more information. -
I bought a HD and the Itunes Stores say that the movie (Pretty Women) has Itunes Extras. Why I can not find it? It is a mistake from Apple? What happen if I buy the movie because the Extras and now I can not watch it? I have an Ipad last generation.
What version of iOS do you have on your iPad (Settings > General > About > Version), and is it connected to wifi ?
From Buy and play movies with iTunes Extras - Apple Support :
Here’s what you need to stream the new iTunes Extras:
Mac using OS X Mavericks v10.9.3 or later and iTunes 11.3 or later
PC using iTunes 11.3 or later
Apple TV (2nd and 3rd generation or later) using Apple TV software 6.2 or later
iPhone, iPad, or iPod touch using iOS 8 or later (You need to connect to Wi-Fi. Extras won't appear if you're connected to a cellular network.)
An active Internet connection
You can use the steps below on your Apple TV, Mac, PC, or iOS device for any purchased, HD movie that features Extras:
On your Apple TV, select Movies, then select your movie to see the Extras menu. Extras aren't available from the Computer tile on Apple TV (Home Sharing).
On your Mac or PC, open iTunes and go to the Movies section in your iTunes library. Double-click your movie. If there's no Internet connection, the Extras menu will be skipped. The movie will immediately play if you already downloaded it.
On your iPhone, iPad, or iPod touch, tap the Videos app, then tap your movie. If you're connected to the Internet via Wi-Fi, the Extras menu will appear. -
I backed up my old core 2 duo imac and and was trying to transfer files to my new 2011 imac and when i go to oppen a folder from what i transferred it says "The folder “Music” can’t be opened because you don’t have permission to see its contents". Why cant i access the files from my old mac? I tried the time machine and that isnt working either. I have files that I need to use on my new mac, all my old programs and such. I thought they said it was easy to get your files from one mac to another. Please help.
Your account names are probably different on the two Macs. If you know the UNIX command line, open a terminal window and run:
$ id
You should see a line that starts with something like this:
uid=501(your_user_id_here)
now check the owner of the folder you copied over:
$ ls -ld Music
drwx------+ 8 some_user_id_here staff 272 May 14 16:08 Music
Do the IDs match? If not, you could change the ownership. Say your id is "johnsmith"
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Now try and access it with iTunes. -
I have a video that I created for my daughter's first birthday. The hard drive on my computer crashed and I lost the video file. The only place I have it is on my iPod Classic. How can I transfer the video from my iPod to my new hard drive?
You are in luck, Refer to this recent post by tt2, on recovering media using 3rd Party Software.
He has made a comprehensive list, browse through them and decide which suits your requirements.
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The iPhone warranty is not international and as you purchased in
Malaysia the warranty is only valid in Malaysia
You could try taking to an iPhone Authorised service provider
in India but there have been many similar posts to yours
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Hi - I'm a vid beginner, actually have a training session tomorrow at an App Store, but for now...what's the easiest way to cut out about 20 seconds (in the middle) of a minute plus vid that i made on and downloaded from my iPhone 6? I I'mported the clip to iPhoto on my new Macbook pro. The TRIM function in iPhoto seems only to want to let me cut from either end. I guess if I do cut out a section in the middle, maybe 'glueing' the sections back together is too much for iPhoto to handle (?). I spent about 10 minutes just trying to (unsuccessfully) import to iMovie, so that aint working either. Quicktime maybe? Thx for reading
Hey jabXhook,
Thanks for the question. You may have already received your answer from the Apple Store yesterday, but iMovie is definitely the way to go if you want to trim or split clips. Check out the following resource:
Trim, split, and move clips - iMovie Help
http://help.apple.com/imovie/mac/10.0.6/#/movf8b8fc9b2
Trim unwanted frames from a clip
1. In the timeline, select the range of frames you want to keep in the clip.
2. Control-click the clip, and choose Trim Selection from the shortcut menu.
The clip is trimmed to the boundaries of the selection.
Thanks,
Matt M. -
What happen if I lose the music files from my desktop but I have the music in my devices (ipad & ipod)?
Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
Note: The information below hasn't been updated since early 2013.
- Expod (free) - http://www.headlightsoft.com/expod/ - Mac, universal for 104.+ (newer machines try de-Tune)
- deTune (free) - http://www.headlightsoft.com/detune/ - Mac, 10.5+
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141
Hopefully you are not really running OS 9.1 as it states in your computer profile. -
Hi ,
Please help me what shoid I do watch the movie only in TV (not both of them macbook and TV) when I use airplay ?Do not use Mirroring, simply AirPlay the content to the ATV.
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If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone. -
I tried several times to download pages that I already pay for and it says that there was an error in the installation , what can I do
- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading.
- Third party download managers can cause problems when downloading apps.
I see v10.7.4 in your profile but make absolutely sure that's correct because the minimum requirements for Pages is v10.7.4 according to the Pages Information panel at the App Store.
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac. -
A pop up appeared and it doesn't disappeared even though I press the "ok" of the pop up and it doesn't let me do anything else. I can't even turn it off. What can I do?
This isn't the solution, but I would just let it run out of battery.
It would turn off on its own then just start charging it again
Hope this helped
-Griffin
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