Didn't get GCU 10% Trade In Bonus

I just completed a trade in at Best Buy store #654 and had a bad experience plus I didn't get my 10% trade in bonus. When trading in I had to explain to the employee that the My Best Buy information was put in before the ID. He said it would be applied after and I knew that wasn't right. So another employee came over and showed him how to enter the My Best Buy information and I thought that I was good. Well turns out that I didn't get get the 10% Bonus and either he didn't submit the My Best Buy info or the system glitched. Also his customer service skills were not that good (as his name tag said sales consultant), it was not a good experience at a Best Buy that I visit frequently.

Hello jac522,
I want to personally apologize for the poor experience with our Trade-In program and not receiving your Gamers Club Unlocked benefits. We never want our customers to be inconvenienced like this and thank you for taking the time to provide us with feedback allowing us to improve as a company.
I'm willing to further investigate your situation, but I'll need the Trade-In receipt. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

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Missing 10% GCU Trade in Bonus

I did a trade in on Sunday but they couldn't get my 10% trade in bonus to show up. They said since I received the 30% bonus that it overrode the 10%, which I know is false. If someone could help me with this, that would be great. Thanks.

Hello viewtifulv,
Yep that's inaccurate information. You can use the Trade-In bonus and the Gamers Club Unlocked (GCU) benefits on the same transaction. Sounds like the sales associate may have been misinformed about the process.
I'm happy to take a look at your receipt and your My Best Buy account. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Blake|Social Media Specialist | Best Buy® Corporate
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Didn't get my 10% bonus trade in from my GCU

I went to my local bestbuy to trade do some video game today. I didn't get my 10% GCU bonus add to my transaction. I asked customers service and was told I got the weekly deal 30% trade in and I can't get both bonus. I have done many trade in and never had a problem with it. I even did one trade on last week and got both the 30% and my 10% GCU. Can anyone help me with this please.

Hello Zhoutai7218,
Thank you for posting on the forums! You should be able to stack the Gamers Club Unlocked benefits and the 30% Trade-In bonus. I'll need to view the receipt to further investigate your situation. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
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Didn't receive 10% trade-in bonus for GCU

Store 181.
I traded in 3 games, received the 50% trade-in bonus from this week's promotion, but I did not receive the 10% bonus that I am due from my Gamer Club Unlocked subscription.
To slightly complicate things, I think I threw away the receipt that I was given. I thought that maybe I could print something from bestbuy.com, but this transaction hasn't posted yet, and after looking at previous trade-in transaction that have posted to the website, it doesn't look like the posted transactions contain any sort of transaction number or anything.
So first of all, I guess, how can I go about getting another copy of my receipt? Secondly, how can I get the 10% that is owed to me?
Thanks

Hello downthesun01,
Thanks for being a Gamers Club Unlocked member. We appreciate your loyalty to gaming with Best Buy. Thank you too for trading in your games with us. I am sorry to hear you may have missed your Unlocked benefits.
A receipt would be needed for any support to be provided, so I'll send you a private message so we can get the conversation started.
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GCU Trade-in bonus not applied

On Thursday July 31st I traded in Dragon's Crown for the PS3. I was just reviewing the benefits of being an unlocked member and noticed that I did not receive the 10% trade in bonus. The base trade-in value was $10 and I only received $10 credit. While 10% of that is a small amount, I am concerned that my GCU is not working properly as I entered in and confirmed my information in store. Should I be concermed about this?

Hi rareliga,
Sorry to hear your GCU benefits might not have been properly applied to your recent trade! As long as your My Best Buy membership info was entered at the beginning of the transaction, then both the trade-in credit bonus and bonus points should have been applied automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked 10% trade in bonus

I live in Greenville, SC. Went in to the store today to trade in a game and gave all of my info like usual (I trade in a lot). They completed the transaction, but did not give me the 10% bonus. When I asked about it, they very rudely told me that I'm not supposed to get the 10% bonus every time (which was news to me). After a bit of escalation everyone I spoke to told me that we don't get the 10% bonus every time anymore. Is this true or are they all misinformed?
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Hello Trollium,
I’m glad to hear that you regularly visit Best Buy to trade-in your games! However, I do apologize as it sounds like you recently ran into an issue and may not have received your 10% Gamers Club Unlocked (GCU) bonus while trading a game in. We want our GCU members to have a uniform, positive experience regardless of which store they visit, and I appreciate your feedback in regards to the Greenville, SC location.
What enuf has said is correct. The 10% trade-in bonus is a perk of GCU, and should be applied to any trade-in you do, regardless of current promotions. I’m going to send you a private message to request some information so I can assist further. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Lastly, I appreciate your involvement with IdeaX! We’re always looking for ways in which we can improve the customer experience, and your votes can surely assist in making this happen.
Thanks for posting and you’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Hello johnthegunman,
Thank you for pre-ordering your games from Best Buy. I'm glad you have chosen us as your gaming destination. Thanks too for being a My Best Buy Gamers Club Unlocked member.
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Hi...........
If i press the find button only two fields get the values remaining fields didn't get the values
:CONTROL_1.ASSET_NUMBER := i.asset_serial_numebr;
:CONTROL_1.INSTANCE_NUMBER := i.serial_number; ---------------only this two fields are inserted.
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declare
     cursor c1 is
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aa.instance_number serial_number
from mtl_eam_asset_numbers_v aa,
mtl_eam_asset_attr_values av
where aa.serial_number = av.serial_number
and aa.MAINTENANCE_OBJECT_ID= av.MAINTENANCE_OBJECT_ID
and av.attribute_category = 'Expected Life Details'
and av.c_attribute3 not in ('Stolen','Under Disposal')
and aa.inv_organization_id = :global.ORG_ID
and aa.inventory_item_id = :CONTROL.INV_ITEM_ID
order by aa.serial_number;
     cur1 c1%rowtype;
begin
     open c1;
     fetch c1 into cur1;
     if(c1%NOTFOUND) then
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          fnd_message.set_string('Asset not available for selected group');
     fnd_message.show();
raise form_trigger_failure;
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     loop
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     asset_cost,
     asset_life,
     salvage_life,
     period,
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end;
Please give me any solution................
Regards
Mohan

Mohan,
We cannot read your mind, so you need to describe what you are trying to do in greater detail.
And always post your indented code in code tags like this, {code}..your code here..{code}
begin
open c1;
fetch c1 into cur1;
if(c1%NOTFOUND) then
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And then suddenly we see
for i in c1
loop
next_record;
end loop;And what FOR i doing in this place? Where is the fetch for the second record onwards?
Too many errors in the code.
Regards,

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Didn't get GCU 10% Trade In Bonus

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