HT2729 My I tunes library is suddenly missing music files yet all the songs are on my ipod yet it does not sinck to my itunes library

When files are missing suddenly in the itunes library, yet the are on my ipod but when I sync the files are not restored any suggestions

Hi Craigfish,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. For this issue, we will need to refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

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All the songs are missing in Library

We hooked up this morning to charge an ipod and when iTunes opened, we noticed the Library was empty. This was on my son's account. I checked my account, same, Daughter's account, the same.
All Librarys showed no songs. We looked at "My computer" and found the music folders and all the songs are still in the folders. Just nothing when iTunes is opened. This is the first this has ever happened.
Is this a glich that happened in iTUnes from iTunes? Or, is it possible something happened on the PC?
How do we get the songs back in the respective libraries?
Thanks,
Andy S.
MikesDad
eMachines Windows XP
eMachines Windows XP

Unfortunatley this is a common propbelm and no one has come up with a complete explanation of why it happens.
If you are lucky, you can rebuild your libraries using the method in this Apple article.
http://docs.info.apple.com/article.html?artnum=93313
If that doesn't work, you can get your music back into your library by adding the iTunes Music folder to iTunes. But then you loose all your ratings, play counts and playlists.
It is a good idea to make a backup of your library files in case this happens again.
The library files are in:
My Documents\My Music\iTunes
Close iTunes and wait about 30 seconds.
Copy iTunes Library.itl and iTunes Music Library.xml somewhere else e.g. into the Previous iTunes Libraries folder.
To restore, with iTunes closed drag the current itl and xml file from the iTunes folder to the desktop, then copy the backup iTunes Library.itl into the iTunes folder. The xml file isn’t necessary but can come in handy if the library needs to be recreated and the itl file is causing problems.

I erase by mistake my itunes library, then in my trash I foud it and do put it back; but now all the song are in itunes library but they can find any of them. what can I do?

I erase by mistake my itunes library, then in my trash I foud it and do put it back; but now all the song are in itunes library but they can find any of them. what can I do?

Have you looked at the settings in iTunes. Is music syncing manual or automatic. More info please. I would try removing all restrictions as an initial test.

I preordered an album but not all the songs are showing up. They say purchased but wont go into my itunes library or onto my iphone. Please help.

They say purchased but wont go into my itunes library or onto my iphone. Please help.

Hey there aussieboss123,
It sounds like you are wanting to download an album that you pre ordered, not all the songs are downloading. First, use this section of the following article to see if the tracks download:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
If it does not, I would use the following article to report a problem with the purchase to the iTunes Store support directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling

I started downloading a song from iTunes and then stopped it in the middle of the download cause it froze, but when I tried to redownload it, iTunes said the song was already downloaded. But it does not show up in my music library on my phone. Help?

I bought a song on iTunes and it started downloading but then about half way through it seemed to stop downloading so I pressed the square stop button in he middle of the downloading circle so that I could try and restart the download. But when I went back to iTunes, instead of having the cloud and the arrow to let me download the song from the cloud next to it, it said "Play" as if I had already downloaded the song. So I went back to my music library to try and find the song but it's not there and iTunes isn't letting me download it cause it says I already have it. Please help.

http://www.everythingicafe.com/quick-tips-how-to-delete-songs-from-your-iphone-i pad-or-ipod-touch/2012/02/14/

I just downloaded itunes and all my music is there but the files won't fit onto my computer so now i can't play the 12000 songs i have n my library y isn't this possible if all the songs are on the cloud ?this is ridiculous ...

i got a new laptop because my old one won't turn on anymore .i can only sync my account to 5 computers so how do i unsync the account from my old laptop if i can't use my old laptop ?and i have over 12000 songs that i now have to individually drag and drop onto my computer that doesn't hold that much space because none of my songs will play because there is no file on computer to back it up .all of my songs are saved in the cloud y isn't that enough to make my songs play ?so now i have a list of songs that won't play on my itunes that won't let me use my account because it's the 6th computer on my account .it's kindda pointless .

Tigon's already got you covered here. But I'll chime in with some English localisation advice.
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Hi! The wifi is not working suddenly for my iPhone 4S. The button remains in off mode, touching it does not make it on, what can be done? Anyone please suggest. Jayanta

The wifi button is not working in my iPhone 4S. Anyone please advice

The article below is probably the best steps to try and resolve your issue:
http://support.apple.com/kb/ts1559
If after following all the steps in the article the issue remains, contact AppleCare or book an appointment at an Apple Retail Store and get your phone serviced.
Hope this helps:)

ITunes has unselected all of my songs in my Music Library. How do I make iTunes SELECT and CHECK all the songs in my Music Library?

I've just upgraded iTunes and iOS 5.1. Suddenly iTunes has UNSELECTED every song in my music library. When I pick "Select All" from the drop-down menu, all the songs are HIGHLIGHTED, but none of them are CHECKED. I can't manually check every song in my library. How do I get iTunes to SELECT and CHECK songs in my Music Library?

thanks! got it. it's the command key. hold it down while checking one of the boxes and the rest of them will be checked.

I dropped my external hard drive which contained my iTunes library and it is no longer readable. I attempted to upload my library from iPod and while all the songs appear to be in iTunes I get a message telling me that the original file can't be located.

I dropped my external hard drive that contained my iTues library and the disk is no longer readable. I figured I would simply transfer my music back from my iPod to my MacBook Pro and it loks like it worked. All the songs are there, but I receive a message that the original file can't be found when I try to play anything. ANy help would be greatly appreciated.

A Couple of questions..
Is the location shown under preferences/Advanced/General still showing the correct location?
Is the check boxes under this checked or unchecked?

HT4527 My old mac book was backed up to a Time Machine drive. That Macbook is dead. I have a new Mac Mini. How do I get the iTunes library (not just the music files but all other data...playlists, ratings, etc) on the new Mac from my Time Machine?

My old Mac died. I had it backed up to a Time Machine external drive (fortunately). I have a new Mac. I want to get my entire iTunes library from the Time Machine drive to the new Mac. I want not only the music files but all the "library" metadata, playlists, song rankings, unique genre designations. How do I do this?

No backup is a huge mistake.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Apple - Support

Disappointed with IOS7, i had organized my music library as per the Genre and now im unable to hear all the songs of the same genre like in the earlier versions. The options of "all albums" and "all songs" are missing in this version of IOS. Help Please..

Disappointed with IOS7, i had organized my music library as per the Genre and now im unable to hear all the songs of the same genre like in the earlier versions. The options of "all albums" and "all songs" are missing in this version of IOS. Help Please..

It would be nice if you told others the steps you've tried and/or how you used to have your setup.
Anyway have you tried tapping MORE this will then bring you to
the selection-list of Audiobooks, Genres, Compilations & Composers.
Selecting Genres gives you a list of all your music split into genres which was set within the Music downloaded via iTunes or uploaded from CD or which you may have set yourself.
Then you just select the Genre you want:
If certent songs are not correctly gategorised you may need to go into iTunes and reselect via Get-info
>Info>Genre and change it there. That way you should end up with all songs of Jazz or other in 1 place.

I open iTunes and try and play a song through my mac most of the songs come up locate? then the download from i tunes symbol comes up but when i try and download them it won't work and also a lot of the songs are missing

ok at time i open i tunes and try and play a song it says locate when i try and redownload it they don't work or are not on my iTunes !! but my i phone 6 is linked and sinked to this mac and it has all the songs and plays no problem

Delete the references to them from the iTunes library and then either redownload them from the iTunes Store or use the Transfer Purchases function.
(121569)

I just loaded 4,000 songs into I-tunes on a new laptop. All of the songs are checked. Is there a keyboard shortcut to unchek all songs at once in the library?

just loaded 4,000 songs into I-tunes, my entire CD library. All of the songs are checked. Is there a keyboard shortcut to uncheck all songs at one time

Yes, CTRL-click on one of them, but why? Unchecked songs will usually be excluded from any device you sync with and will also be skipped during normal playback. If you're using the first effect to control what goes on your device, and "living with" the second then why not switch to using playlist selections for the device. Otherwise one inadvertent CTRL-click on a checkbox will undo all your selections.
tt2

HT1399 can anyone tell me how to change all the songs in my I-Tunes Library to the Graphic Equilizer setting of Bass Boost, without clicking on every single song individually to change them ? thanks.

Can anyone tell me how to change all the songs in my I Tunes Library to the Graphic Equilizer Setting of Bass Boost, without having to change each song individually? Thank U. [email protected]

Hello guinness guzzler,
You can set the equalizer from the View menu, which will affect any songs played in iTunes.
iTunes 11 for Windows: Adjust the sound quality
http://support.apple.com/kb/PH12334
Cheers,
Allen

I tunes has deleted all the songs from my HDD literally as I watched??!!

HELP!!!!!!!!!!!!
I Thought my PC was protected from this kind of invasion??????
All my music/videos and Purchases have literally dissapeared from itunes folder and hard drive. It was there half an hour ago and all that happened is:
I forgot my password. It is even more serious because I was already signed in and downloading a video and was only asked for my password when i wanted to view my account whilst the download was taking place (Itunes must have remembered my password and logged me in automatically because I did not sign in to download the song but it was happening). Anyway...i went through the password reset procedure and returned to itunes to find an empty area where all my music/podcasts/purchases/videos should be.
(I have not plugged my ipod today in at this stage)
So I look in the music files for my music and it has all gone!! everything!!
I then looked at the empty itunes and it said there are two downloads pending. one was a video i had already downloaded successfully into itunes last week and one was the video i was downloading today when the problem ocurred.
so next I went into my account and looked at purchase history and it does not show any purchases other than the one that was downloading today. This is despite me purchasing 3 songs and videos since Christmas??
All my other history and account information is still there.
I tried importing the itunes library file left in the my music folder but was told I had no privilages.
Next I rebooted PC but no change
Next i plugged in my ipod and it came up with the ipod was synced to a different itunes library do i want to sync and replace. I said no
I removed ipod quickly
So I still have all songs/videos and podcasts on my ipod but an empty music folder on my hard drive and an empty itunes library that thinks it does not belong to my ipod.
That is a massive amount of corruption to my PC in a space of 30 mins. could you please explain what you have done to my itunes and more importantly the mechanism that allows your program to enter my hard drive and delete all the music in front of my eyes??. Can i restore the library using the files on my ipod and what has happened to my purchases in the 'my account section of itunes'
This is obviously very serious and VERY urgent as it touches on hacking my PC unless i have missed something???
Couild someone please get back to me ASAP with ideas/help
Thank you
Alan
Home PC Windows XP Athlon XP3200 2gig Ram

I have found a solution that works 100% with my ipod 5th generation 30gig video with the following symptoms:
a). Ipod has all my music on it along with videos podcasts etc etc…
b). the My documents/My music/itunes files library etc are all suddenly empty on the HDD and all music/video in folder has gone. I even ran searches of the whole HDD and all music has gone.
c). When ipod is plugged in you get the message ‘this ipod is synced with another itunes – do you want to – ‘sync and replace’ or ‘copy purchases from this ipod to this itunes’ or ‘CANCEL’
If this is not the problem with your ipod then another solution may be best for you. If it is ….please read on. PLEASE READ ALL TEXT BEFORE ATTEMPTING.
1. go to ‘my computer’ and then to the tabs at the top: tools – folder options – view and in hidden files and folders make sure that show hidden files and folders is checked.
2. leave the my computer window open so it can be viewed.
3. plug in you ipod and it will try to sync and give you the options mentioned in intro
4. Make sure you press cancel and the ipod should try to sync for a couple of seconds then the ‘do not disconnect’ symbol on the ipod should stop flashing and your normal menus should appear on the ipod.
5. The ipod name should now be in the itunes folders on the LH side of itunes as usual. your itunes folders (perhaps purchases may show up)should be empty due to the fault.
6. click on the ipod to get the status and capacity screen and on this screen check the ‘disk use’ button.
7. the ipod should be seen in the ‘my documents’ folder if it is not disconnect and let it try to sync again but make sure you do not let it.
8. Once ipod drive is seen in ‘my computer’ minimise itunes (do not close or drive may disappear)
9. Go to the itunes directory on the Windows machine (My Music/ itunes by default) and delete the XML file and the ITL file which is the library database installed when you hooked up the iPod.
10. With those files deleted the itunes library is now empty as it should be for this process.
11. in ‘my computer, right click over the ipod drive and click ‘explore’ Find the folder called iPod Control it will appear to be transparent as it was a hidden folder
12. Copy that folder to anywhere on the PC which will take a while if you have a lot of songs. you may as well copy it into ‘my music next to the itunes folder for neatness. Even though it appears to be filled with many files with nonsensical names this is in fact the music library on the iPod.
13. When this copy is complete right click on the coppied file and go to ‘properties and uncheck ‘hidden’ and ‘read only’ tabs and the folder should then appear as a normal folder
14. Maximise iTunes and go to the top tabs and go EDIT/PREFERENCES/ADVANCED and make sure that ‘keep itunes music folder organised’ and ‘copy files to itunes music folder when adding to library’ are selected.
15. This is important to get iTunes to organise the songs using the ID3 tags in the song files you just copied over.
16. Go to ‘my music’. If new XML and ITL files have appeared delete them now .
17. Now in itunes go to FILE/ADD folder to library and Next, select the coppied ipod control folder from ‘my music’. That's it- you will now see iPod songs copied to itunes desktop and nicely organised and in the iTunes database as they were before the fault. NOTE this can take a while
18. Once completed restart computer first and check library is stable and all songs etc have restored and are stable). you will notice a new xml and library file have appeared in ‘my music’
19. Connect the ipod once you are happy the scontent you want is back in the library on itunes.
20. This time select ‘sync and erase’ You will see your ipod be emptied (GULP!) but then itunes should start to restore all the songs etc from the library to your ipod. again this will take time.
21. Once complete you should be back to normal and you can decide whether to store the ipod control folder in ‘my music’ somewhere as a backup or delete it
I really hope this helps but It worked for my 5th gen ipod 30 gig video and so should work for you. If it fails for any reason I cannot be held responsible and you do this at your own risk.
AB

HT2729 My I tunes library is suddenly missing music files yet all the songs are on my ipod yet it does not sinck to my itunes library

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