HT2731 I have been trying to update my ipod and it keeps saying can't connect to the store but I'm able to purchase apps from the store. Which I did right after it said that???

I don't know what's going on with my ipod it keeps saying can't connect to store when I try to download updates but I can still buy apps from the store???

Make sure your system time & date is set properly. If it is not, then move it backwards 2 months, then try to connect to the store. Good chance it will work then.
Change it back after again.

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I'm trying to purchase extra items in an app on my iphone and It keeps saying can not connect to itunes store, and comes up as can not complete transaction. I updated my billing info because I had an expired card on my account but it's still not working.

Explained my problem in the subject

Hi Kylegundrum,
Try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Silver Apple appears (up to 30 seconds). Once the Home screen redisplays, see if your issue is resolved.
Cheers,
GB

I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do.

I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do. I am prompted to contact the Itune store and get this song and dance to get here and still the software such as purchased apps hang but don't update or mount.

What password?
What update?
Step by step, specifically what are you attempting to do?

I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished success

I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished successfully,

Hi Dennis,
Please refer to the thread below where this issue has been addressed:
Bridge Update failed customer support(49)
Updates failing from CC errors U44M1l216 and 49 - anyone else getting these?
Installation succeeded but a patch failed
Regards,
Sheena

I have been trying to update Prelude CS6 and Fireworks CS6 for several weeks but always get an error

I have been trying to update Prelude CS6 and Fireworks CS6 for several weeks but always get an error message: "U44M1P7". How can I resolve this problem?

Hi Cellpho,
Can you try the solution described here?
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-Dave

HT1386 I have been trying to sync my iPhone and its not syncing. I've synced it before but now it has gone away. How can I re-sync it? Please help.

I have been trying to sync my iPhone and its not syncing. I've synced it before but now it has gone away. How can I re-sync it? Please help.

you did enable Music syncing in iTunes, yes?

I have been trying to restore my ipod touch for several weeks. It shows on the ipod the usb to itunes screen but is not recognized by the computer. I have tried 3 different laptops and a generic usb and nothing has worked. Would appreciated any advice

I have been trying to restore my ipod touch for several weeks. The ipod is on the usb-itunes screen but the computer will not recognize it. I have tried three different laptops and am now very frustrated. I have also tried several different usb connectors.

Try putting the iPod in DFU Mode vs. Recovery Mode.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

HT201413 I am trying to update my ipods and I keep getting an error message saying iTunes could not back up the ipod because a session could not be started. I have followed all trouble shooting advice and still the same message. Any suggestions would be

I am trying to update my iPod touches and keep getting an error message saying iTunes could not back up my iPod because a session could not be started. I have followed all trouble shooting advice found on the apple website, unplugged and replugged the device, restarted my computer, etc. Any suggestions would be much appreciated. Thanks

I have the same issue, except I can't even sync.

Trying to update ios8.01 and phone verification say am not connected to Internet

trying to update ios8.01.01 and phone keep saying verification failed because not connected to Internet which is connected

Apple pulled ios 8.0.1 due to some serious bugs mostly affecting 6 and 6plus users. even if you are on another device you will not be able to update until the new update hopefully one that fixes those issue is released. you can always downgrade to ios8 via itunes. make sure you always back up your phone prior to any restores/updates just so that you know you will have your content either on icloud or computer.

Ipod touch 1st generation says "can not connect to itunes store" when trying to get free apps. we have a new computer and i downloaded the newest version of itunes...please help

I bought my son a 1st generation Ipod touch off of Ebay. We set it back to factory settings and downloaded the newest version of itunes. Whenever he tries to download any apps it says "can not connect to itunes" I have checked the wifi connection and that is working (he can get on safari) and we have the newest version of windows. He was so excited to finally get his first Ipod and now cant do anything with it...please help

Try here:
Can't connect to the iTunes Store
What iOS is on the iPod (Setings>General>About>VERSION)?

I have been trying to update my ipod touch iOS

I get error message saying it has "timed out" even after it actually says the correct amount of data has been downloaded. I have already turned my firewall off, and my antivirus as well.
What else is happening?? This is frustrating when the file size is so large and on a limited amount of data for the month.

this is happening to me as well, Windows 7; i'm currently trying to download w/firewall turned off, is this a 15-18 minute download?

TS3694 i have tried to update my ipod and it keeps giving me the error code -1. i even tried to restore from manufacture point and still an error. what can i do to update it?

i need to update my ipod but it wont let me. keeps throwing out error code -1.

Error - 1 could be an indicator of a Hardware issue...
Take a Visit to an Apple Store or AASP (Authorized Apple Service Provider) iand have it evaluated...
Be sure to make an appointment first...

I have been trying to open journal articles and I keep getting the message "An add-on has failed for this website. Please check your internet security options for possible conflicts. Does anyone know what this is talking about or how to fix it?

I have tried going into manage add-ons and also my internet security options but I can't figure out the problem.

Hi mumshi5,
The article you are trying to open is the PDF document. Are you able to open that article/journal in other browser?
You can try different browser, also let me know which application or service of Adobe you are using ?
Regards,
Ajlan Huda.

I Have been trying to change my password.and I forgoten my Old password.I am signed here.but it well not let me chang my password.

I came to Mozilla Support to change my password.I don't know my old password.I have tried everything. the only thing left is to delete my account.and start over with a new account.

Sorry if it is Firefox Sync we are unable to recover your data.
You probably are not asking about your password for use on this forum as you are signed in.
You are mentioning an account and so I guess the question will relate to Firefox sync. That is secure and if you lose a password you lose the data, and there is nothing anyone at Mozilla can do to help you recover data because of that security.
You may of course reset and start again
* [[How do I set up Firefox Sync?]]
* [[I've lost my Firefox Sync account information - What to do]]
* [[Disable Firefox Sync on a lost phone or tablet]]

TS3899 after updating to iOS 6 I can not access my mail. It keeps saying can not connect to the server. Help!

After updating the iphone to ios6 the other day I have been unable to access my mail. Everytime I try and load it says cannot connect to the server. I have internet connection. Not sure what else to do. Help

Restore as suggested.

HT2731 I have been trying to update my ipod and it keeps saying can't connect to the store but I'm able to purchase apps from the store. Which I did right after it said that???

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