HT3702 I have almost $300 worth of charges on a game that I just downloaded from iTunes. I have never had a problem with this, I do have a 5 year old using my Ipad, but $300. I was told that you need to authorize with a passcode again before additional p

I have so many charges that just came in this morning, I have tried multiple times to get in touch w/ Apple by chat, online and phone with absolutely NO LUCK. I purchased a stupid game for my 5 year old, but somehow I have $300 in charges this morning.. Who can I get in touch with? I thought that you needed additional authorization to charge anything else? If I cannot get help, I will cancel all of our iTunes and everyone can buy a gift certificate with $10 on it for all future use.
Does anyone have a phone number where I can talk to a live person? or a chat that actually works?

You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption. The contact methods that are available vary by country (and possibly by time of day), but you might get options on that page.
You can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and depending upon what version of iOS that you have on it you may have a Require Password option on the Restrictions screen that you can set to 'Immediately' (there is a default 15 minutes during which it doesn't need to be re-entered).

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My macbook pro is still under warranty. I have just put it into Mac 1 to be repaired because I had the folder with the dreaded Question mark on it....new hard drive. I was told that if I wanted my data retrieved, I would have to pay $445 p/h. Ahh!!!

My macbook pro is still under warranty. I have just put it into Mac 1 to be repaired because I had the folder with the dreaded Question mark on it....new hard drive. I was told that if I wanted my data retrieved, I would have to pay $445 p/h. Ahh!!! Shouldn't that be covered by warranty?

My newest Mac just did the same "folder of death" dance. It's too late for you now, but you might consider a passport backup drive.You can get 2&3 T-bytes now fairly reasonably priced. A given with computers is they will crash, just a question of how bad and when, so you can be prepared for the next time.

TS1398 Ever since the last update, my IPad does not automatically get connected to our WiFi. Never had any problems until this last update. Is there any repair?? Its going on 2 years old and does not use the

If I go into settings and physically touch the WiFi that has been used since his was new than after waiting for 2 to 3 min it finally goes on line. I never had any problems until this last update. It always went on line automatically with out having to go into settings. Just a pain. Once I do this it usually stays on line.

Tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
If that didn't help, try here > iOS: Troubleshooting Wi-Fi networks and connections

TS1717 When I attempt to upload from a CD I get a box with a red X that says new itunes library. What do I have to do to correct this. I have never had a problem doing this.

When I attempt to upload from a CD I get a box with a red X that says new itunes library. What do I have to do to correct this? I have never had a problem doing this.

Hey the1stpotada,
I would take a look at the recommended steps in this article and run through them to see if they help resolve the issue. Some of the steps may be slightly different depending on what operating system you're using:
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/HT1866
Best,
Delgadoh

HT5622 my new samsung phone will not receive text messages from my old iphone friends and family. I was told that I need to close my icloud account in order to correct this issue but I cannot find a way to close my icloud. Help?

I cannot receive text messages on my new samsung phone from any of my old iphone contacts. I was told that I need to close my icloud in order to fix this problem but i can't find a way to close my icloud account. Help...

You can try changing the password for the Apple ID you were using for iMessage on your iPhone by going to https://iforgot.apple.com. If that doesn't help, you'll have to contact Apple support for assistance: http://www.apple.com/support/contact/.

Why, I can't transfer apps (games) that i've download from iTunes with my computer to my iPad?I already did before like authorization my computer, sync, backup files. But when I want to transfer apps, it's can't. Any clues?

I can't transfer apps ( games ) from my iTunes library with my PC computer to my iPad. I already authorized computer, sync, but it can't installed apps that I've dowload before with my computer from iTunes to my iPad. Why?

Hi all for those still poping over to this topic, here is one problem that has not highlighted in the forums.
if you have used different accounts to download different apps into your ipad/iphone you need to authorize the computer for both accounts.
eg. [email protected] downloaded 'angry birds' and [email protected] downloaded 'money converter' both accounts need to be authorized on the computer will you then be able to transfer all the apps.
this works if you also used more then 3 accounts to download apps to your ipad/iphone. if you can't remember which accounts downloaded then i can't really help you there haha.
hope this helps!

HT204074 I am trying to download apps to the iPad that we just purchased from iTunes. I click on all the apps I want downloaded and it keeps telling me I need to authorize this computer . I have done what they told me to do and still wont let me downlo

I am trying to downloadapps onto the iPad we just purchased, and it keeps telling me that I need to authorize my computer. I go ahead and authorize by going into iTunes/store/authorize computer, I verify the information that is given. I go back and try to redownload the apps and I get the same exact message, this computer is not authorized for this device. What am I doing wrong?

I have been trying to work through this problem by myself and have so far downloaded the most current version of iTunes. Frome there when it tells me I have to authorize this computer, I had to not put in the iPad information, I had to authorize with my current iTunes information, and any iPad or iPod, iPhone information. I have several people in the family that have different accounts, so I had to authorize each and every individual account because I didnt know which apps or music was purchased under which user. Hope this helps others.... Good luck!!

I can't find the App Store after letting my three year old use my iPad.

My three year old son has deleted the app store off of my ipad and i don't know what to do to get it back? can someone please help

It cannot be deleted. None of the preinstalled apps can be deleted.
Swipe from screen to screen to look for it.
Check Settings>General>Restrictions and make sure that you didn't disable it.
You can also reset the home screen layout and the icon will reappear - but the home screen will return to the way that it looked when you first activated your iPad.
Settings>General>Reset>Reset Home Screen Layout.

My iohone5 signals incoming call. Then, immediately Blocked Call is displayed! With no further information re caller. I have just switched from iPhone 4 and never had experience with Blocked Call! Message . How can I at least find out who or what blocked

MY iPhone 5 keeps blocking incoming phone calls with a message "call blocked" there is no addition information on who/what is being blocked or why. I have just transitioned from iPhone 4 to 5 and never had this happen before. Does anyone else have this problem? How does one find out what/who is being blocked?

If a user has blocked their caller ID there's nothing you can do but either answer the call or don't.
This is NOT a problem, this is how blocked calling works.

HT1349 I have music in my itunes library that I did not download from itunes, when I try to play them, I know get a pop up "could not play, original file could not be found" This started suddenly, I have never had a problem playing this music before.

I have music in the itunes library that I downloaded from another site that all of a sudden will not play. I keep getting the message "original file could not be found" Any suggestions?

that pop up if u delete or moved any song around in ur music folder which ituns cant find it now .you got re do it

I have been trying to download a ringtone that I just purchased from iTunes, but it will not download. It keeps saying "Download error. Tap to retry." And everytime I press "retry," it is saying "UNABLE TO DOWNLOAD RINGTONE" I just did the 7.0.2 update.

Does anyone have any idea how to fix this issue? Yes, I have tried restarting my phone and iTunes and nothing seems to be working...

I venture to say you have a Windows PC.
If so, before beginning the download try temporarily disabling your antivirus, anti-adware, anti-spyware, and any other anti-whatever that is required with the insecure OS your computer is running.

Why can't I immediately see the music that I've downloaded from itunes from my phone? I have to get to a wifi area and look for the music before it actually shows in my library. It wasn't like that before.

Sometimes when I'm at work or just out and about I will download an album to my iPhone. It used to show up immediately in my iTunes library and I could start listening to my new music right away. It was awesome on trips or in the office or just with friends. Someone would mention a song, I beebop over to itunes, download it and BOOM everyone gets to listen to the song! Now, however, If I download any music without WiFi, it won't sync immediately to my library. It appears to be doing so, but I can't actually see any of the music until I get into a WiFi friendly area. Once I've done that, the music stays there so it's not the end of the world...I am getting my music. But, dang it, I want it now! Just like I used to!
Is anyone else having this problem? I have the iPhone 5 and it's fully updated.

You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have 6mins and 25 seconds of The Jane Austen Club left to download from iTunes and it won't download - I've watched it all up until then. Why is it stuck!

Please help. I want to finish watching it. I only have a little bit left to watch.
I have ADSL and I have 50 GB so heaps of space.

Delete the references to them from the iTunes library and then either redownload them from the iTunes Store or use the Transfer Purchases function.
(121569)

HT1338 Do I have to reinstall my print drivers after upgrading to 10.8? I seem to have lost both my printers and my ability to download from my camera. Never had problems with 10.7. I'm a little scared.

Do I have to reinstall my printer drivers after upgrading to 10.8? I seem to have lost the ability to communicate with either of 2 wireless printers and to download pictures from my camera. (Photoshop keeps telling me it can't find the device.) Any suggestions?

Have you repaired permissions and restarted your computer after installing ML? Checked your printer settings in System Preferences?
If Software Update does not list any updated drivers for your model printer, you should go to the printer's manufacturer website and download the drivers from there and/or contact their tech support to determine if your printer is compatible w/ML.
Read the various Knowledge Base ML printing articles. Here are a few to get you started:
OS X Mountain Lion: If the software for your printer can’t be found
OS X Mountain Lion: Troubleshoot a USB printer
OS X Mountain Lion: Troubleshoot an AirPort printer
If none of the above work, post back w/the model of your printer and how it's connected to your computer. USB? Wireless?

I bought an iPad 3 yesterday; this is an upgrade from the original iPad. I was told that migrating the data would be simple. My desktop is a PC with Windows 7 Professional. I can't find a way to back up my old iPad so I can restore the data to the new

I bought an update to the original iPad an iPad 3. In was told that migrating the data from my old iPad to the new will be a snap. Alas, it isn't. My desktop is a new high end PC that came preloaded with Windows 7 Professional and I have had nothing but problems. My earlier computer was XP and everything, including my Apple interface, in particular iTunes, worked without problems. When I was trying to back up my data from the old iPad to my desktop, the only thing it would do is synchronize, then got an error message to download the latest iTunes, which I did but it still did not work. I have a lot of music both purchased through iTunes and a lot of others which were CDs that were copied to the desktop. I also have a lot of books through Kindle and other books in iBooks and audio books from other sources, plus two iPods I want to sync. I need some advise on where I find the back up feature in iTunes so I can copy all the data on from my old iPad. Your help would be most appreciated. Thank you.

In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
iTunes does prompt when it is going to erase a device, and the message is clear.
She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
She marked this as a solution, so it worked for her.

HT3702 I have almost $300 worth of charges on a game that I just downloaded from iTunes. I have never had a problem with this, I do have a 5 year old using my Ipad, but $300. I was told that you need to authorize with a passcode again before additional p

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