HT3702 my account seems to be over as i have not authorised

Dear Sir
Can you please send a print out of my account with dates and times of purchases.
I am asking for the above as my bank are looking into this as no permission was given for the purchases I would be grateful of your help in this matter.
<Subject Edited by Host>

This is a user to user forum; you are not talking to Apple here. Go to https://getsupport.apple.com ; click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.
I have asked the Hosts to remove your personal address - never post personal data in an open forum.

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HT3702 My account was charged $20.04. I have not ordered anything for this amount. Please refund me my money asap.

I really would like to speak to someone regarding the $20.04 charge on my checking account.
<Personal Information Edited By Host>

Most of us on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your phone number from your post.
You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you any auto-renewing subscriptions (http://support.apple.com/kb/HT4098) ? If not then you can contact iTunes support via this page : http:/www.apple.com/support/itunes/contact - click on Contact iTunes Support on the right-hand side of the page, and then Purchases, Billing & Redemption

I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?

I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?

Hi there Angel T,
You may find the articles below helpful.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.

PPP Callback over ISDN failure - user not authorised

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Hi,
thanks for your advice. I've tried it with the same failure results as before.
Also tried setting up 2 1720s with Image ver 2.3(9)Rel(fc2) according to cisco sample doc "Config PPP Callback over ISDN" (isdn-ppp-callback.pdf) even tried PAP instead of CHAP - same result: authenticates user ok but fails callback. If the client is router server reports "no callback config for user ..." and if client is PC " callback not authorized for this user ..."
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Where else would it look to, to identify the client as callback, the global username declaration makes sense, according to Command Guide it looks like "dialer callback-server username" references the interface command "dialer map ip .... We've now tried both, neither working. I am truly at a loss here, any ideas?
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HT1918 Someone is using my account and charging my card that I have not agreed to

I have 6 charges to my credit card in the past week, that I Did not agree too and I would like, the monies returned to my bank account.
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<Email Edited by Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My Numbers program changed yesterday while I was working on a document and now I can't open it. I get a message telling me I need a newer version to open the document. All the others seem to open OK. I HAVE NOT PURCHASED THE NEW VERSION. What happened

OK, this is the first time I have used this so I may not have started correctly, so here goes another try. I opened a Numbers Document and noticed the presentation was different from when I worked it before. Since there have been a number of auto updates since I had worked in Numbers, I assumed I had an updated program. I found it hard to figure out so I closed the document and went on to other things. When I went back to it I found a message saying I needed a newer version of the program to open it. Fortunately, the document was backed up and when I opened the backup it came in my familiar form. I have not purchased the new version of Numbers but suspect that is what was using for that brief period yesterday. Anyone know haw that happened?

Hi Sailor,
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If you're using Numbers across platforms and displaying dynamic output on the iPad or doing data entry there, you'll be *much* happier with Numbers 3.0 than the old version. If you're doing a lot of traditional printing of heavily formatted documents, the old version is much better. For most day-to-day uses in between it's a toss-up. The new version, despite its flaws, is a powerful application that can enhance productivity in ways the old version can't.
For more on the differences between the two, see the features gained, features lost, and workarounds threads, plus Apple's support document on features to be reintroduced in the coming months .
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Call Apple support someone needs to reset your account and they told me there was a redflag stating the account was a "re-saler" account meaning someone worked for Apple or used their log-In name in an electronic store or something. Just call and they ask some questions and send it to a higher up who changes the account back to a regular account.

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While psoting the billing doc to accounting it is giving error as:
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New Account or Just Taking Over Current Account? (...

Hi guys
Apologises for the seemingly long post here but hope that it explains the situation that we're in (and it got complicated today as you'll see). Hope someone can help/advise/give back some sanity over the issue.
Due to an unexpected change in circumstances, the name in which the phone & broadband is in is having to change. The person who is taking over the account is presently a sub-account holder on the present master account, however, when on the phone, was told that their email would change and has been given this verbally.
Whilst on the phone, the parties concern enquired what would happen to other sub-accounts on the present master account (one of which is mine) and was informed that these would not be affected and continue to work as normal after the change.
It sounds to me however, that it is a NEW account that is being made rather than a change in master account (At least I assume this is the case as could be told by parties concerned that the first 3 months would be @ £20 + there’s the fact of the new email address which makes me think new account.)
However today (4th February), there has been a phone call from BT to confirm that the account was being taken over. Guy on the phone couldn’t say what would happen to the sub-accounts and said may have to contact customer services after the change. Emails regarding ‘joining’ BT have come to an already existing sub-account and apparently the new ‘billing’ account is going to a sub-account, making me now wonder is the sub account being promoted to a primary account?
Our fear is that come the 14th February (the day of the change) that we could be in limbo not knowing what happening!
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2. If not true, and it IS a new master account, is there any way that the sub accounts could be migrated to the new account (I’ve read here about people with TWO master accounts and having their accounts migrated but there is only going to be the ONE in our case) + is there a grace period before the emails would be de-activated (as you can appreciate, we’ve had the accounts for nearly 8 years and in my case, is the primary contact for some jobs I’ve applied for and this has came out of the blue!)
3. If accounts can’t be saved, what would happen to any flickr account associated with an address? Would this automatically change from a pro to a free?
Cheers for any help

A sub account can be made into the master account, but you will have to ask one of the BT Care forum moderators to help.
They can be contacted using this link http://bt.custhelp.com/app/contact_email/c/4951
You will have to wait up to three working days for a full reply.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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HT3702 my account seems to be over as i have not authorised

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