HT3702 My bill is 7.44 but I was charged that same amount twice on my credit card, I'm wondering if that's a hold that's gonna clear or a mistake?
My recent bill was 7.44 but I was charged the same amount twice on my credit card, I'm wondering if that is a hold that's gonna clear or a mistake?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
-
I tried to purchase an app however it said unsuccessful. Earlier I though it was my credit card issue but I have checked and confirm that my credit card can be used. I even tried rekey in the payment method but still it didn work. May i know hows should i solve this issue??
Contact iTunes.
Apple - Support - iTunes - Contact Us -
I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?
Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H. -
I have an ipad 1 and I found out I cannot upgrad to IOS6
I downloaded a History Channel. program. Ij cannot find it on my ipad 1, but I was charged for it. How do I find it?FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I have credit on my iTunes account and want to rent a movie, but it is asking for my security code on my credit card. Will it charge my credit card? Why is it asking for my security code?
thit is just for authentication purposes. it wont change anything with your billing info
-
I bought an iTunes gift card to purchase certain things in my favorite app. Well when I try to buy things inside the game it does not give me the option to approve the purchase and it never shows up. I have reset the app, I have deleted the app and downloaded again, I have turned my ipod off and on, I have made sure all updates are up to date and nothing has changed. I saw a similar question like mine and the answer was that you have to have a credit card linked to your iTunes account to make in app purchases and I was thinking they were right until I talked to a few friends who cancelled their credit cards and took them off of the account and can still make in app purchases so that can't be the issues. Can someone please help me this is driving me crazy I have talked to iTunes support but they weren't much support.
Not clear what you mean by iTunes help. You can contact iTunes support by:
Apple - Support - iTunes - Contact Us -
I stopped using iCloud after another family member received all my contacts. Now I want to restart using iCloud. How do I prevent this happening again? We share the same Apple id password and credit card but different usernames.
If two of you shared the same contacts you were logged in with the same Apple ID. In order to avoid this you need to use different Apple IDs, and be using separate Macs or separate user accounts on the same Mac.
One or other of you should create a new Apple ID at http://appleid.apple.com for which you will need a non-Apple email address which hasn't been associated with another Apple ID. -
I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.
Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb -
Then I changed it to Malaysia but I can't because the App Store ask me to give the credit card number thing. But friend does that too. But the App Store didn't ask him for the credit card number when he changed back to Malaysia store. Please help me. I really need it. Thanks
Veronica ...
Reset the device then try the App Store.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
When you can, yes, there's an update available.
Tap Settings > General > Software Update -
i purchased the movie THE GREY and it never downloaded but i was charged. how do i get my purchased movie, sense its paid for?
Store>Check for Available Downloads
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?
have you contacted the developers of the games to let them know?
-
Hi yesterday I bought in my app store the OX Mountain Lion and couldnt download....it say that wasnt available for mexican store, but still was charge in my credit card... what do I do... is any phone number for customer service here ???
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I purchased iphone in London one year back. Then i shifted to India recently. Now when i want to change my credit card detail in itunes, i get an error message that This card is not valid in UK. But i am no more in UK now. In the same page i edited my address but itunes does not change that details showing the above error message.
So you are trying to change the account from India to the Uk right...? Cause it wont accept UK card if you're trying to keep it for India...
-
I was charged the wrong amount on 3 albums I downloaded. I received an email about special pricing, I downloaded the albums I wanted and was billed for the full amount. How do I get a refund?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
have an id but cant able to use as i dont have a credit card c, i have an id but cant able to use as i dont have a credit card c
You can add iTunes gift cards to your Apple ID. That way you can make purchases without linking your ID to a credit card.
Maybe you are looking for
-
I have imac 5,2 running os 10.6.8 snow leopards , can I upgrade it?
Can I upgrade my old I mac, 2006, running OS 10.6.8 to a newer virgin, how? easy way please, O am new to mac?
-
Using the Zen Sllek photo to play music through a LG home entertainment sys
Hi,I have a creative zen sleek that I would to play through my LG home entertainment system. There is a USB port on the LG system for such a purpose. Has anyone done this or something similar, and can I just use the power/usb cable supplied with my Z
-
Safari Is Not Responding When I View other Programs
When I have Safari open, and move the mouse to the upper left corner of the screen to view other programs - when I try to return to Safari it does not respond. Instead it sits in the background and will not come up or let me close it. It happened f
-
Linking webi reports dynamically
Hi, I have a main report linked to a sub report. The customer can run the main report or schedule the main report. So here my question is how to create the open document url (with refresh on open option or with the latest instance option)? How to cha
-
RE: How to Create Personal number in SAP HR
Hi Guys, I am new to SAP HR and i want to Create Personnel number in HR, can any one guide me the procedure. I went to PA30 and entered some 8 digit number and typed in infotype 0105 and subtype 0001 and clicked on create button, but it returns a err