HT3702 There is a charge pending on my credit card from iTunes Store for 49.99 which showed up on my grandson iPad this amount is not authorize by me

Need help on a pending charge that's not authorized

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.

Similar Messages

  • HT3702 i have two charges on my credit card from itunes store

    i have two charges on my credit card from itunes store a CA 05-24-12 054118 and 054093 could you tell me who orderd this? i dont have itunes on any of my pc's.   nor do i have a iphone.
    <Edited by Host>

    Best to contact your bank if you do not have an iTunes account my friend. They will not be able to find anything if again, you do not have an account. They will not have any basis what so ever or ways in locating the charges if there is no account to start with. Your bank will be better in communicating to iTunes about this.

  • Help needed please.. how do I remove my credit card from itunes? just discovered over $450 of charges when I looked at my email... Kids had no clue they were using our money and not their gift cards

    Help needed please.... I just discovered over $450 charges to my credit card from Itunes. The kids had no idea they were using our credit card and not their itunes gift cards and 4 year old just clicks on anything! I didnt save my credit card details so am a bit miffed at this... I cant find anywhere in itunes to remove it. Edit.. but not remove. Editing does not remove it.. HELP

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Accepted forms of payment  >  http://support.apple.com/kb/HT5552
    Changing Account Information  >  http://support.apple.com/kb/HT1918

  • How can i remove my credit card from app store, the none option its not there and i don't Owen  nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!

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    You've logged into your account and viewed your purchase history and there aren't any error messages shown (e.g. 'problem with a previous purchase'), and you haven't got any purchases due (e.g. pre-orders and/or subscriptions) : Why can’t I select None when I edit my Apple ID payment information ?

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    how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

    Have a look at this link
    http://support.apple.com/kb/ht2727

  • Getting unauthorized charges on my credit card from iTunes.  Does anyone hapen to have a phone number where I can talk to someone without it costing me $29.99?

    Getting unauthorized charges on my credit card from itunes.  Does anyone actually know of a phone number that will actually help without them asking me for $29.99 to asnswer questions?

    iTunes Store- What to do if your account has been compromised

  • Does adding your credit card to iTunes Store Charge anything to you?

    Because I want to create an account, but before I do I need to know if it's going to charge anything to my bank account for doing so.

    You will probably see a $1.00 "charge" (or equivalent in local currancy) on your credit card. It's really not a charge but a hold. Once the iTunes Store has verified the card, the hold will be removed. You will not actually have given the store any money.

  • HT3702 There are charges to my credit card from itunes that are not showing in my purchase history. How do i find out what they are?

    Having trouble identifying charges to my credit card bill. The charges can not be found in my purchase history.

    You haven't got any auto-renewing subscriptions (I'm not sure if they show on the purchase history or not, I don't have any so I can't check) - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
    And have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you still can't find them, and your card isn't or hasn't been linked to any other accounts, then you may want to contact your card issue. You can also try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 There's an unauthorized charge in my credit card from iTunes of $20.0

    There's an unauthorized charge on my credit card bill 4/30/13 - $2.99 and $20.00 from Itunes.. Please credit back $22.99 on my credit card

    Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
    First, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
    http://support.apple.com/kb/HT2727
    If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
    If the charges are not in-app purchases, contact the iTunes Store and let them know. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
    Regards.

  • How do I take my credit card off itunes store, I am being charged for stuff that was not approved by me!!

    I have charges on my account that were not approved by me, need to cancel my credit card on here and don't know how!!

    Yes.  Also go to http://www.apple.com/support/itunes and send an email regarding Billing Issues or Account Security to request a refund.

  • Why after updating my credit card informations itunes store charge me 2 euros?

    iTunes store regularly ask me to change my password. When I change the password ask me to update my credit card informations. Updating informations charging me 2 euros. This happen to Greek store.

    It will be removed from your card by your card issuer, which should happen within a few days (it varies by bank, and with the weekend coming up it might take an extra day or two). If you add the card back onto your account then it will get the same temporary charge again - each time that you add or change your card details the charge will be made as it need to confirm that the card is still valid and active.

  • HT204088 i have an unexplained charge on my credit card from itunes

    for the last several months i have received an itunes charge on my bank statement..different amount each time?  i have not purchased anything 

    You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes (you don't have any auto-renewing subscriptions) ? If you can't find the charge or you don't recognise it (and nobody else has access to your account or devices and made it) then try contacting iTunes Support and see if they can help (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    But if nothing shows on your account(s) then you may also want to contact your card issuer

  • HT204088 I have a charge on my credit card from Itunes for $15.96. I believe is for the Date plan on my Ipad. I did not authorize this charge.

    Please tell why a charge on my Credit Card for $15.96 on 4/26. I didn't make any charges to itunes for that amount.

    Look at your purchase history.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers

  • HT3702 I have 14 pending transactions on my card from iTunes all of them for $8.96!! How to I get the pending transactions to be cancelled this is a total of $125.44 which is outrageous!!!

    I need a letter with the following information sent toy bank on order go me to get my money back on my card!!  The bank also needs a statement saying it is ok to return the funds back on to the card!!!
    <Personal Information Edited by Host>

    We are fellow users here on these user-to-user public forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your credit card number from your post (it's not a good idea to post personal info, especially credit card numbers, on public forums).
    You've checked the purchase history on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you haven't made the purchases, and nobody else has access to your account or devices and may have made them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 How can I stop and remove my credit card from my iPad ,my children keep buying games and I want to stop it......please help me to remove any payment from now on.

    How can I stop and remove my credit card from my iPad ,my children keep buying games and I want to stop it......please help me to remove any payment from now on.

    iOS: Understanding Restrictions
              http://support.apple.com/kb/HT4213

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