HT4009 My 6 yr d daughter somehow made in app purchases. What can I do to get my money back. I did not give permission for this.
My 6 yr old made some purchases without my knowledge how did she do that and I want to know how to get my money back.
She did it by using a standard feature of the phone (detailed in the User Guide), that you didn't turn off (again detailed in the User Guide), before giving it to a child who doesn't yet have the skills to read and understand that same User Guide, you - as the phones owner - should have read.
Similar Messages
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Please help me out. I have been wanting to buy a bunch of in app purchases but now can't
Not sure why you did this.
You can change the e-mail address associated with an account.
All purchases will always be tied to the account form which they were purchased. -
I know it was only a dollar but still, I could get a perfectly fun app for that.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?
Hi Epic Awesome16,
Thanks for visiting Apple Support Communities.
If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Jeremy -
My son made a purchase of $100 and he thought is was FREE..I want to delete the purchase and get my money back...how do I do this?
For responsible parenting:
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009
iOS: Understanding Restrictions
http://support.apple.com/kb/HT4213
You can ask here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
HT204266 My daughter just purchased a $99 app! How do I undo this and get my money back??
My daughter purchased a My Little Pony app for $99.99! How she did this without my password, I have no idea. But I need to undo it and get my money back ASAP. Please help!
For responsible parenting:
iOS: Understanding Restrictions
http://support.apple.com/kb/HT4213 -
How do you get your money back from a charge you never even made on the app store?
How do you get your money back from a charge you never even made on the app store?
Contact iTunes.
How to report an issue with Your iTunes Store purchase -
Me and my daughter had been using the same apple id, she was triyng to change it, now all of my iphone contact are gone, what can i do ti get it back , this is very important to me.
Your contacts are helpd on the server, so if you sign out from your iCloud account and sign into another one they will disappear. If you sign back into the original account they will reappear.
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Hi, I have a question about iCloud. I have an ipod 4th generation and im getting a 5th generation. i have lots of games such as subway surfers and temple run 2. I worked and played really hard on earning stuff and have also made in app purchases. Does iCloud save that kind of stuff?
See:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device
However, not all in-app purchases will transfer to another device. For which ones ill not see:
iTunes Store: About In-App Purchases -
I bought music on my ipod. When i downloaded it the exact same music on my computer i asked if i want to download it for free. I said yes and clicked download and it still made me pay. How do i get my money back?
Is your "home computer" the same as your laptop or are these two different machines?
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Icloud issue - my daughter hooked up her iphone to my laptop how do i get my information back
My daughter hooked up her iphone 4s to my laptop, now i have all her information on my phone iphone 5, even siri thinks i'm her. Her phone does not store my information, she still uses her phone without issues. How do i get my icloud back, and start a new one for her?
if you sync with itunes then you just resync then it should
sync the calender, contacts and the likes back from the source you synch with in itunes -
I made in app purchase, didn't work the first time, made the purchase a second time
I made in app purchase, didn't work the first time, made the purchase a second time
Whatever your question might be, no one here can help with in-app purchases. You need to get in touch with iTunes support. http://support.apple.com/kb/ht1933
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My daughter restored her ipod in error, is there any way to get her library back?
My daughter restored her ipod in error, is there any way to get her library back?
It should all still be there in iTunes. Just reload the iPod from your iTunes library. Only the music on the iPod is gone, not the music in the library.
If she was synced with someone else's computer, then she will have to re-load from that computer.
If she bought music directly onto her iPod and never backed it up into iTunes (baaad idea), then she will have to contact Apple customer service for a one-time replacement on the purchases that she had on file. -
How do I get my money back if my daughter bought a game 4 times?
My daughter had bought a game, but she saw that it didn't do it so she tried three more times. The problem was that y card wasn't listed. So when I listed it, it bought it 4 times. I only got my money back for one, I need it back for the other two too
You can try contacting itunes support.
Click Contact Us at the bottom of this page. -
My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App Purchases...
Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213
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