HT4009 What should I do if I'm trying to make an in-app purchase and it tells me to contact apple-support
In-app purchases will not work it want me to contact iTunes support
Welcome to the Apple community.
Did you follow the instructions in the message and contact Apple, which you can do via iTunes Store Support
Similar Messages
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HT4009 I'm trying to make a in app purchase and it refers me to apple support. What do I do?
I'm trying to make a in app purchase and it refers me to apple support. What do I do?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I am trying to purchase gems in the game Dragonvale. When I complete the purchase there is an error that I can notco Pete the in app purchase. I need to contact iTunes support or try later. Any ideas?
It means exactly what it says.
You can either try again later to see if it works or you can contact itunes support. -
can someone please just tell me how to fix it so I can buy things on my game
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I just redeemed 100.00 on itunes and am trying to make an in-app purchase on a game and it let me make one purchase, when i went to make a second purchase a message popped up telling me to contact itunes support, not sure why??
You contact iTunes support.
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HT4009 I am trying to make an in-app purchase and being rejected and prompted the support page.
Unable to complete an in-app purchase, keep getting error messages although i can buy other products on the apple store.
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I am trying to make an in-app purchase, and it will not let the trasaction go through after I click "buy." How do I fix this?
By 'not letting the transaction go through' you mean ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
HT4009 I am trying to make an in app purchase but am told purchase cannot be completed
I am trying to make an in app purchase and am not able too. What do I do to fix it. I have a credit on i tunes.
JVan03 wrote:
I am trying to make an in app purchase and am not able too.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: Some In-App Purchases require a Credit Card -
To iTunes Store
I've being trying to make an In-App purchase and it doesn't work. I get this message that says the pruchase can't be completed. Could you do something about it and prevent it from ever happening again?
Sincerely
CameronWe are itunes users just like you.
You should contact itunes support -
I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?
You contact iTunes support.
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I'm trying to make an in-app purchase, but after entering my apple ID, amessage comes up stating I cannot make the purchase. That the ipad is not connected to the itunes store. My ipad is connected via wifi through the hotspot on my iphone. The ipad is also connected to my laptop with itunes opened. I don't understand what the issue is.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I keep attempting to make a in app purchase and it keeps saying payment declined although I have plenty of funds when I check my account. What can I do?
I assume that you are trying to use a debit card ? If it is then I don't think that they are still accepted as a valid payment method in all countries - from this page :
You may be able to use other payment types in your country, like debit and Maestro cards
which implies that they are not accepted in all countries, and there have been a number of posts about them being declined.
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management -
i'm trying to make an In-App purchase but it keeps giving me an error i have $15 on my iTunes account
Can you please reply, I have been waiting over a day for a reply to solve a problem that should be already resolved.
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HT4009 When trying to make an In-App purchase it says Purchase cannot be completed. Why?
When trying to make an In-App purchase it says Purchase cannot be completed. Why? It has always worked.
rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do -
I am trying to make an in-app purchase, which I have done many times, but now I am being told to go to Apple Support. What do I do?
Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
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