HT4009 Why is it when I try to make an in app purchase with my correct info it tells me my info is incorrect?
I keep trying to make in app purchases for games but it tells me my username or password is wrong when I know it isn't. The information works to sign into the store but not for in app purchases. I have already tried resetting the password only to receive the same results.
Contact itunes support.
Similar Messages
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I keep getting a message to contact itunes support when I try to make an in app purchase. What could be causing this issue? My credit card is up to date and in app purchases aren't restricted.
Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
When i try to make an in-app purchase for this one app it says contact support to complete transaction. Why is it saying this?
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance. How do I use my balance first?
Hi ...
Select None for payment method > iTunes Store: Changing account information
Be aware, an auto renewing subsciption by require a credit card. -
When I try to make an in-app purchase it says "purchase could not be completed" how do I fix that?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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When I try to make an in-app purchase, this message appears: "This is not a Test User account. Please create a new account in the Sandbox environment"
Common on jailbroken iPhones, not so on non-jailbroken iPhones. Thus, if your phone is not jailbroken, restoring from backup will hopefully fix the issue.
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More Details: http://feedback.photoshop.com/photoshop_family/topics/cannot_download_camera_pac k_inside_photoshop_app
My friend is trying to purchase an IAP on Adobe Photoshop Express, however they get an error saying "Can not buy this item. You must buy the application to which this item is intended to buy the item" when they try to make an In app Purchase". Everything other app is working fine.
Any thoughts/suggestion to make this error go away?I suggest trying the update again after an hour or two. Sometimes, the notice that an update is available comes an hour or two before the developers actually sends the revised app out to be downloaded.
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My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?
My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?
I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed
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Whenever I try to make an in app purchase it says it wasn't able to complete the purchase I'm using a iTunes voucher I've loaded it onto my account what can I do to make it work it says visit iTunes - support but nothing helps me
Wht is the exact wording of the message you get when you:
Apple - Support - iTunes - Contact Us -
When I try to make an in-app purchase, it says it cannot complete the transaction.
So, I downloaded the app Roblox mobile and tried to make an in-app purchase with it, and it worked the first three times, but when I tried a forth time, it said "Please contact Itunes Support to complete this transaction" I then tried purchasing an app, and I was able, same with songs. But not with the in-app purchase. I do not use credit card, but I just got a few Itunes gift cards and I'm using those. I have redownloaded the app and tried over and over, and even waited a day, but it still doesn't work... its an Ipod 4th Gen and I just got it a few days ago, and there's only about ten apps on it. I also got the apple account at the same time. I sent Itunes support a message, but I'm posting this while waiting for their response.
rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do -
i have made in app purchases in my pool games before but now its in bringing up a message saying the purchase could not be completed then i hit ok and it says transaction error cannot connect to itunes store. what do i do?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on here, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have ~$34 in my account but I cant buy gems on Kindoms of Camelot: Battle for the North for $29.99. I am able to buy gems for $19.99, then gems for $4.99, and then more gems for $4.99, but i cant buy the one big pack for $29.99. I wouldnt mind normally but the $29.99 pack has %25 more gems than if i were to buy individual $4.99 packs equal to $29.99. This has happened multiple times before but I have ignored it and bought the $19.99 instead. I just redeemed two $15 iTunes cards, so i know that i at least have $30, enough to cover the $29.99 purchase. Is there a glitch in the system or am I being cheated? what can i do to stop/fix this?
the $29.99 doesnt include tax. so if you only have 2 $15.00 cards redeemed you dont have enough to cover the tax...
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Please help anyone
I believe that it's actually telling you that you need to contact Apple support, and if so you will need to do what it says, contact iTunes Support. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
help please
Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 I keep getting a message about contacting Apple Support when I try to make an In-App Purchase
I have tried multiple times to get an In-App Purchase. All I keep getting is a message saying it cannot go through and to contact Apple Supportwith a cutoff Web Address. Anyone else ever run across this message?
Yea, its just wanting you to contact Apple so you can speak with iTunes Support so they can verify your identity and make sure nobody is trying to use your account unauthorized. Call 1.800.275.2273 or go through the Express Lane to send an email to iTunes support
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