HT4061 Started downloading a digital copy and itunes froze

I started downloading a digital copy of a movie and my computer froze and when I try to download it agian it states that the code is already used. I am unable to find the moive in itunes. Any help??.

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Message was edited by: Diavonex

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I bought Transformers 3 with the digital copy and I tried to download the digital copy to ITunes. It says it downloaded however I can see it in my movie library. How do I get the movie in my library?

This is self Explanitory...

PizzaTammer wrote:
It says it downloaded however I can see it in my movie library. How do I get the movie in my library?
What's the problem? You can already see it in your movie library.

HT1539 I recently downloaded my digital copy of titanic and from the itunes extras screen I push play and nothing happens. The movie is not listed, only the itunes extra is listed in the list. How do I repair?

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I downloaded a digital copy of a movie and when I went to play the iTunes special features lines of code appeared instead? Can I get a new download of the iTunes special features?

I downloaded a digital copy of the film Hanna and the digital copy was supposed to come with itunes extras (special features) but when I click on it a bunch of code appears as follows in stead of the special features:
<!doctype html>
<html>
<head>
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />
<meta name="hdtv-fullscreen" content="true" />
<meta name="hdtv-cursor-off" content="true" />
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<link rel="stylesheet" href="css/shared.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/home.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/chapters.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/features.css" type="text/css" media="screen" />
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<script type="text/javascript" src="controllers/data.js" charset="utf-8"></script>
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<script type="text/javascript" src="controllers/more.js" charset="utf-8"></script>
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<div id="navigation">
<div id="vid" class="vid_bg">
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andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

HT1539 What happens when you attempt to download a digital copy, but it doesn't upload in iTunes, and you're not allowed to use the code again?

What happens when you attempt to download a digital copy, but it doesn't upload in iTunes, and you're not allowed to use the code again?

Thanks for your reply, but you might have misunderstood it a bit. I'm NOT trying to buy a movie. ****, I'm not even in the actual Apple Store, when this happens I'm in the library not the Store part of iTunes.
To clarify - I have purchased a physical copy of a movie which came with another physical copy which contains the digital copy. The digital copy is on the DVD, all I need is just to transfer this file to my iPod Touch, for example, I'm not trying to download it from the store or repurchase it and it's not any gift code that I've received, the digital copy is on the disc. This is the first time ever that I've purchased something on a disc and I'm not allowed to access it because the disc hasn't been purchased within my country.
So again - I'm not attempting any purchase or download any purchased digital copy - it's on a DVD I own physically so... why is even the region of my Store relevant, the code I enter is (as I assume) just supposed to check if it's a legal genuine copy (which it is, as I've said - there are 6 discs in the pack: 3 movies on 3 Blu-rays and 3 DVD containing these digital copies of them). If I own it, I think that's proof enough that I have the right to use it. I just don't get it. I fully agree with you and understand your point if there was any purchase going on here, but it's not, it's just - I put a disc into my computer and I can't access it

Im canadian and recently bought THG dvd in the us, but when i went to download the digital copy into my iTunes is would't let me. Is there any way to download it?

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Probably something to do with Apple/iTunes cross border copyright !
Only thing I think you can do is to try and appeal to Apple's better nature and explain what has happened, I would not hold your breath though.
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andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

HT201209 I bought a movie with the digital copy and it gives me option to redeem it with iTunes, but when I type in the redeem code it shows a message saying: you must insert your digital copy dvd in the computer in order to redeem this code" . The dvd is

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Thanks for your reply, but you might have misunderstood it a bit. I'm NOT trying to buy a movie. ****, I'm not even in the actual Apple Store, when this happens I'm in the library not the Store part of iTunes.
To clarify - I have purchased a physical copy of a movie which came with another physical copy which contains the digital copy. The digital copy is on the DVD, all I need is just to transfer this file to my iPod Touch, for example, I'm not trying to download it from the store or repurchase it and it's not any gift code that I've received, the digital copy is on the disc. This is the first time ever that I've purchased something on a disc and I'm not allowed to access it because the disc hasn't been purchased within my country.
So again - I'm not attempting any purchase or download any purchased digital copy - it's on a DVD I own physically so... why is even the region of my Store relevant, the code I enter is (as I assume) just supposed to check if it's a legal genuine copy (which it is, as I've said - there are 6 discs in the pack: 3 movies on 3 Blu-rays and 3 DVD containing these digital copies of them). If I own it, I think that's proof enough that I have the right to use it. I just don't get it. I fully agree with you and understand your point if there was any purchase going on here, but it's not, it's just - I put a disc into my computer and I can't access it

HT1539 I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

When I download the digital copy of the Hunger Games, it stops at 4.0GB and first returns an error code -1309 and then the code -50. Please help me complete the download.

When I download the digital copy of the Hunger Games, it stops at 4.0GB and first returns an error code -1309 and then the code -50. Please help me complete the download. I have tried removing the .tmp folder and downloading it again, but each time it stops the download in the same place.

I discovered the solution. The external drive I was saving it to was formatted as FAT32. In that format, the largest files can only be 4GB, which explains why it kept stopping at 4GB. I backed up all the files then reformatted it as Mac OS Extended (Journaled), this is possible since I am on an iMac.

HT1539 Download digital copy through itunes

Hi I am trying to download my digital copy of Yogi Bear but when it finishes downloading I keep getting the message "You do not have enough access privaleges for this operation. Any ideas would be welcome.
Thanks

Have you read this article yet?
Transferring or downloading an iTunes Digital Copy
EE

If i buy a blue ray with a digital copy and if i download the movie on my PC from work, i will be able to download it on my Mac at home later on?

if i buy a blue ray with a digital copy and if i download the movie on my PC from work, i will be able to download it on my Mac at home later on?

No, it will be a one use only code. Copy the file onto a memory stick and import it into your library at home later.
tt2

HT1539 Can you download the digital copy to more than one iTunes account?

Can you download the digital copy to more than one iTunes account?

No. The redemption codes are one-time use only.
tt2

HT4061 Started downloading a digital copy and itunes froze

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