HT4356 HP printer error message won't go away

I've been printing from iPad to HP Envy with non-HP cartridges for years with no problems. Now the "non-HP cartridges installed" error message on printer won't go away when I hit OK. iPad reads this as "printer is out of ink." Rebooting didn't help.

Hi PJSammy,
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I'm a printer tech with HP.

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Dan Valentine, GRI, e-PRO, MA min
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I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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SMG2 wrote:
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data ABAPLIST type ABAPLIST OCCURS 0.
SUBMIT RPCALCU0 VIA SELECTION-SCREEN
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with PNPTIMRA = 'X'
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   OTHERS           = 2.
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Thank you
This question was solved.
View Solution.

Hi - Did you clean the contacts in the printer (carriage) as well? If not, try that to see if that resolves the problem - Step 5 in this document.
If that doesn't resolve the problem, the next step is to replace the cartridges (one at a time, in case only one of them is bad).
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Printer error message

Printer error message
Printer hp LaserJet CP1525nw
Windows 7
The following message is displayed when sending any file to the above printer.
"hpmns115.dll has stopped working"

Hi jwnova142 ,
Welcome to the HP Forums.
I see that you are having an issue with a Paper Size Error when attempting to print.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with the 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HT4356 HP printer error message won't go away

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