HT4528 My iTunes says I cannot buy anything because I need to verify my security questions. I don't remember my security questions anymore and I don't remember the email password to the old email on my iTunes to change them.
I am unable to access my iTunes account to buy apps and music and stuff because it keeps saying I have to verify my security questions I made this iTunes account when I was probably 13 and I don't even remember the old email password and I change my email and I've tried sending it to my email and my recent email they keep sending to my old email and I need to somehow change that because I do not remember my security questions or my old password
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
Similar Messages
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I cannot buy anything because it asks me to answer my security questions but since I forgot the answers to them I click the I forgot button and it tells me an email has been sent containing reset information however I never receive these emails so I can buy anything please help!
Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?
tankyoo
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HT204074 cannot buy anything because ID disabled
My friend cannot buy anything from itunes store because error message states Apple ID disabled. All info updated & current and PC accepted. Any ideas?
Hi Ladybug,
Follow the troubleshooting/fix steps in the article below:
http://support.apple.com/kb/HT1212
Cheers,
GB -
My son the forgot password on his ipod and it's disabled, but when we do the restore through itunes it says it can't because it's locked with a passcode. Then I found a link to a site that helps with firmware, but I don't know which firmware to pick? Please help!
iOS: Forgot passcode or device disabled - Apple Support
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The file "iTunes library" cannot be read because it was created by a newer version of iTunes.
Are you trying to downgrade iTunes?
What happens if you download and install the latest version of iTunes from here -> http://www.apple.com/itunes/download/
WTH. -
I got a new device and cannot buy anything because the questions
Also i dont have an email for rescue the answers
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I have a Macbook Pro, the last generation, not the most recent one. It fell about 2 feet in late November 2010 and had the screen and logicboard replaced right after. A day or two after that, I started to notice that my word documents, pictures files, pdf files, itunes library and iphoto library were coded over and deleted out of nowhere. When I click on it, it says it is not a compatible format or cannot be read, etc. However, this doesn't happen all the time and not with every file. I could open a new word document and begin it today, and tomorrow it will not be retreavable, but I have a document on my desktop that has been there since January and can still be opened, so this happens without warning.
I have taken it in to the Genius Bar at my local Apple store several times with this problem, and they say they cannot see anything wrong with my computer. On my most recent visit, the lady told me to buy an external hardrive, transfer everything onto it, then do a complete clean out of my computer and reboot it I guess. If it doesn't continue, then that might have been the problem, but if it does continue, then it is obviously not that. I am really confused and I don't know if I should trust that this is the problem or just go ahead and buy a new computer all together. I don't have applecare anymore.
Help me!!! I am desperate.Does your MBP still have its original hard drive? If so, it may have started to go south. The average useful life of a notebook drive is 3-5 years, and if yours is the original, it would be about 4 years old. The drop could also have affected it.
It might be worth booting from your install disc and repairing your boot disk. It sounds like you could have some directory issues. Repair until there is nothing left to repair. If Disk Utility cannot repair the drive, you will need a stronger utility like Disk Warrior or possibly a new drive.
It also sounds like you may have some software corruption, which can happen if you have hard drive problems. Have you tried reinstalling the OS? You would want to make a backup first on an external drive and then use the archive and install feature and then update the OS.
You might want to download and run SMART Utility:
http://www.volitans-software.com/smart_utility.php
You can download the demo and run it several times for free. SMART Utility seems to be somewhat more critical than Disk Utility, and may be able to detect impending drive failure sooner.
If the drive checks out OK, then you can follow the advice you got from the genius and make a clone of your boot drive using Super Duper or carbon Copy Cloner on the external drive. You could boot from the clone you made and see how your Mac does when booted from a different drive. If all is good, you can reformat the internal drive and clone back to it.
If all you need is a replacement hard drive, then your Mac is likely worth fixing. I too have a 2007 MBP, and I replaced my hard drive right after Applecare expired, as the drive started to fail a week after Applecare ran out. I put in a Western Digital 500 GB 7200 RPM Scorpio Black, and have been running on it ever since. I have also upped my RAM to 6 GB and my OS to Lion. Not all the features of Lion work on a 2007 MBP--the trackpad does not support Gestures, and AirDrop is not supported. Even so, I expect this Mac to last me a few more years.
iFixit has instructions for replacing the hard drive, and OWC has both good RAM and kits for hard drive replacements. My gut feeling is that your hard drive is behind the weird symptoms you are experiencing.
If you are ready for a new computer, by all means get one--there are some great choices. However, you should be able to fix your old Mac for not very much money and get some more use out of it.
Good luck! -
I have now transfered my files of ripped CD's to my iTunes library three times Since upgrading to iTunes 11 and Windows 8. On each occassion, the conversion seems to occur fine, the files play, but when I close my computer and return the next day, iTunes says it cannot locate any of those files. Three times. Beginning to lose my temper. Advice? Suggestions? Could the fact that my original library is located on a network drive have anything to do with it? Thanks for your help, all.
Repair security permissions
Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and system full control to this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7/8 shouldn't be too different.
Repeat for the media folder if it isn't a subfolder of the iTunes folder.
tt2 -
I just installed iTunes on my new laptop. When I click on the desktop icon I receive a pop up that says "The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes". I have no idea what this means or what to do about it. I can't even find a file on my computer like the one referred to in the pop up. I am currently considering keeping my old laptop if it is the only way for me to continue to access iTunes. What should I do to fix this?
What version of iTunes are you using? An .itl file is something that Windows uses, or very old versions of iTunes on Mac. The library file on Macs is now .xml and has been since late iTunes 4.
Is iTunes running ok without any problems after you OK that message? If it is, then you may be able to ignore it if you can't account for why you're getting it. But make sure you take backups in case something happens in the future. -
My iTunes won't open on my laptop. Error message says The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes. Help Please!
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
I cannot open iTunes. I get a message that says "The file iTunes library.itl cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?"
I downloaded it and it and I continue to get the same message.
How do I fix this? Thanks, DeeUpgrade iTunes to the latest version. It should be 10.5.3.
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Downloaded the newest version of itunes and now I can't access any of my library. It says The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Anybody know what to do?????
I got that Exact message... I think I updated my version of iTunes and it worked correctly.
Hope this helps... -
When i try to open itunes i get a message that says the file "itunes library .itl" cannot be read because it was created by a newer version of itunes
Upgrade iTunes to the latest version. It should be 10.5.3.
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When I try to play my itunes on my computer, I get a message that says The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes. Does anyone know how to fix this?
Upgrade iTunes to the latest version. It should be 10.5.3.
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