HT4623 tried to update iphone with IOS 6.1.2 and my phone is frozen with the itunes icon and a pic of a usb cable, whast can i do?
tried updating my sons ipone w IOS 6.1.2 and phone froze with the itune icon and a pic of a usb cable, what can I do
what it mean to tell you is to connect the ios device to a computer running itunes
using an usb cable to restore the software so it will work once more
Similar Messages
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Downloaded late set iOS 7 update and it's been just showing the iTunes icon and charger indicator with arrow for the last 7 hours, is this normal? How long before phone reboots
That means something went wrong with the update and the phone is in recovery mode.
Connect it to your computer and use iTunes to restore it.
~Lyssa -
So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING Now what? Do I just wait for the battery to run out?
Hi Careesa,
Your iPhone is in recovery mode-- you need to connect it to your computer and, most likely, iTunes will ask you to restore it. If you recently backed up this shouldn't be too much of a problem. -
help me guys please. who know any effective solution for this problem?
thank yo. i already did that but after that it says error occur so the restoring is becoming failed and go back to connect it to itunes huhu. i was so freaking sad about it. i'm trying to fix it and yet it cant
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I have gone through all the help I can find on apple and any other sites but the error message is "an unknown error has occured (1) - anyone got any clues not already printed on the usual sites?
Phone out of warranty and contract so unlikely to get a replacement - or am I?
Thanks
NickError -1 indicates a hardware failue. Your phone is broken.
Out of warranty replacement is $149. -
I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Last night i was downloading the new update for the Iphone4 on my laptop through Itunes. After the download was done, it was starting to install, and then an error came up and didnt get a chance to check it. Now my Iphone is stuck on the screen with the USB pointing to the Itunes Icon and wont do anything else. Any advice on how to get this fixed, or do i need to go to the Apple store and have them look at it.
slawdog31 wrote:
Is the sleep wake button at bottom center of the Iphone or on top?
Top
iPhone User Guide -
I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?
After restoring to factory settings/new iPod you will then have to restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My Iphone 4 will not turn on all it will do is show the iTunes logo and and arrow point to it with an image of the connector to power cord. Ive tried to turn it off, taken out sim but nothing
Hello there, FrancesCech.
The following iPhone Troubleshooting Assistant should help with what to do with your situation:
Apple - Support - iPhone - Restore Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/restore/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
hey my iphone was working perfectly and then i sent it to check up and it came back with the itunes icon and data cable on it. so i tried plugging it in the computer and a message on itunes came up saying theres a problem with your phone and it may be damaged and cannot be activated. HELP PLEASE!!
Why on earth send a Worning phone for service sounds like cutting up a Heaththy PET to see how it looks on the inside
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I updated my ipad 3 with the ios7 update. Now the screen shows the itunes icon and a pic of the plug in (as to plug into itunes) When I do this it wants to restore my ipad, which I have already done. I can't get out of this screen. Any hints on what to do next?
Something went wrong with your update; you are in Recovery Mode.
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
can anyone help me please, my ipod had an update so i clicked install it did all the usual stuff but when it came back on ther was the itunes icon and an arrow pointing to it coming from a usb lead the ipod is frozen it wont do a thing iv tried turning it off an on aqn resetting it but its still the same can anyone tell me what to do? at the min iv got it plugged into my laptop via a usb
The screen is telling you to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software -
i just plugged my iphone in to download some pix to my computer and my phone is now showing a plug with the itunes icon and its telling me I have to restore my phone and will lose all my data. *** is going on and how can I go back?
"I have logged in to my itunes account on a different computer and none of my purchased music is showing up."
Correct. it does not magially appear in other places. It will only be where you put it.
"I also have plugged my iphone in to get updates but it says I will lose all media and apps if I don't update on the computer where I sync everything. "
Correct as well. Iphone will sync with one computer at a time. Syncing to another will erase the current content.
You need to copy everything ( itunes library/contacts/pics/calendars/files/docs) from the old computer, or your backup copy of the old one, to the new one. -
Iphone display stuck with the itunes icon and picture of usb drive
My iphone display is stuck with the itunes icon and picture of usb drive. I've tried resetting the phone but it comes back each time. When connected to PC nothing happens. When I open itunes the phone is not recognized.
see if this link helps http://support.apple.com/kb/HT1808
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