HT4897 I have forgotten my original MobileMe account password and the email address that I used to use to retrieve my password no longer works - help!

I have just upgraded to mountain lion and want to use the icloud. However, years ago I set up a mobile me account and can not remember my password. The email account I set up originally as a default email no longer exists so when I try and set up a new password I am unable to because I can't access the email address I put on file. Can anybody help?

Are you particularly attached to your ex-MobileMe email address? - it sounds as if you haven't actually used it for very long time. Your easiest option would be to use the ID you have logged in with here to open an iCloud account and choose a new @icloud.com address.
If you really want to reactivate the MobileMe email address (which is also the ID for that account) you will need to contact Support. Go to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'More Products and Services' in the second column, then 'Apple ID' in the third column. In the next page select 'Other Apple ID Topics' in the first column then 'Lost or forgotten Apple ID password' and click 'Continue'. You will be offered options to contact Apple by phone.

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I have an apple id but the email address that they send a reply to is one I no longer use. How do I change this in my profile? It does not show up as an add'l email address to delete

I have an apple id but the email address that they send a reply to is one I no longer use. How do I change this in my profile? It does not show up as an add'l email address to delete

"The reply" as in the Rescue email to reset your Security Questions? If so, then you will have to contact iTunes Support directly to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

I have a ipod touch 5 and I just restored it and can't be able to use it because i cant log into my icloud. I forgot my security questions and the email address that was registered with it. So what am I supposed to do now?

Im not able to use my ipod touch 5 because i just restored it and cannot have access to the icloud because i forgot my password and all things linked to it

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

I have forgotten my appleID password and the email it is linked to is deactivated, security questions aren't working. This is on my iPhone and iTunes acs so I can't sync with my new computer. How do I merge AppleID accounts and shut down the old one?

I have forgotten my appleID password and the email it is linked to is deactivated, security questions aren't working. This is on my iPhone and iTunes acs so I can't sync with my new computer. How do I merge AppleID accounts and shut down the old one (when I have no password and the security questions aren't working?)

You cannot merge Apple ID accounts, that has never been supported.
You can contact the Apple ID Security folks per the listing in http://support.apple.com/kb/HT5699 and they can help reset security questions and get the account working.

I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?

I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?

You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95774)

HT5312 What should I do if i have forgotten both my recovery e-mail, and the answers to my security questions?

What should I do if i have forgotten both my recovery e-mail, and the answers to my security questions? Will i have to make a new apple ID? I recently got an Iphone 5 and to purchase anything from itunes i need to confirm my account by answering the questions. Is there anything i can do?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I cant get a reset all of my credentials dont work.

I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I can’t get a reset all of my credentials don’t work. Now all my apps won’t work. it looks like they load for half a second then disappear. What can I do?

- Try contacting iTunes for the password problem:
Apple - Support - iTunes - Contact Us
- For the other problem you can try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- The next standard thing to do is to download/install a new app but you cant 'do that.
- Instead, try restoring from backup.

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to. I haven't backed up my ipad or photos for a while.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

HT1688 why do i have to reauthorize a computer that was already authorized, the computer i purchased some songs on does not exist anymore, and the email for that account does not exist anymore.

why do i have to reauthorize a computer that was already authorized, the computer i purchased some songs on does not exist anymore, and the email for that account does not exist anymore. i can reset password because i doent know what the old one was

Hi lgmmo,
I think your best best to get this resolved is to contact Adobe Customer Care. Here's the contact info: Contact Customer Care.
A quick Chat session should get you fixed up.
Please let us know if you have additional questions.
Best,
Sara

I used to have a itunes account and made a new one which is this one but i noticed that i have 1.00 on my account now and the one from before. is their a way i can merge both my balances to buy the new angry birds game!??

I used to have a itunes account and made a new one which is this one but i noticed that i have 1.00 on my account now and the one from before. is their a way i can merge both my balances to buy the new angry birds game!??

Hi Jacob...
A $1.00 credit or an authorization hold ...
The $1.00 charge is just an "authorization hold" > iTunes Store & Mac App Store: About credit-card authorization holds that will be credited back to your account usually within 24 to 48 hours.
is their a way i can merge both my balances to buy the new angry birds game!??
If it's a $1 credit from a redeemed iTunes gift card, sorry, but Apple's policy states that Apple ID accounts cannot be merged > Frequently Asked Questions About Apple ID

HT5622 I have a new iPod just created my icloud account however the email address that I entered is incorrect & not a valid one therefore I cannot verify it. How can I change it ?

I have a new iPod just created my icloud account however the email address that I entered is incorrect & not a valid one therefore I cannot verify it. How can I change it ?

Please try to sign in in here and change it: http://appleid.apple.com

How do u delete iCloud account or CHANGE the email address?

Long story short, I ended up having to restore to factory settings my iphone. I had planned on restoring one of the backups that I had done through iTunes. (Yes, I now know to backup through iCloud so please do NOT suggest that -.-) but it kept telling me that there was a threat detected in the backup file??? So skipped it. And tried again. Didn't work. Got same msg about the threat. So I ended up healing the threat and then it told me that it couldn't restor the backup because a file was either missing or corrupted. I'm like..***!!! Ughness.
So now I'm trying to set it up so that I can back it up via iCloud so that this stupid issue doens't occur again, but my old @rogers.com email address is the iCloud email addres and I'm trying to change it in the iPhone to my @bell.net email address. I have changed it in itunes. It's working there...but my stupid iPhone keeps asking me for the password on the Apple ID that has the @rogers.com email address. THAT IS NOT THE EMAIL ADDRESS THAT IS SET UP IN MY APPLE ID! I have already set up the new one....which is the @bell.net one but for some stupid reason, iCloud keeps wanting the @rogers.com one...and whenever I enter it, it's not correct because that email address has been removed.
Can someone PLEASE help me.
Thanks
Rose

You can't actually terminate an iCloud account, though obviously you can simply log out of it on all your devices and then ignore it in future.
I gather that the @icloud.com address is also the actual ID? You can't change that. However if your Apple ID that you use to log into iCloud is a non-Apple email address you can change that - please follow carefully the instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudfaq2.html#6
If it's this non-Apple address which is compromised then changing the ID will solve that. If it's the @icloud.com address which is compromised then you cannot change that though you can add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (In fact it's a good idea to give out alias addresses, rather than the main address, because if they attract spam you can easily change them.) (New aliases can only be @icloud.com ones; @me.com addresses cannot now be created.)
You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account or move it to another account.
More information on aliases here: http://help.apple.com/icloud/#mm6b1a490a
However if you add an alias the original address will still function, so if you are getting a lot of spam it will still arrive.
You can get a completely new iCloud account simply by creating a new Apple ID at http://appleid.apple.com , for which you will need a new non-Apple address which has never been associated with an Apple ID.
You will need to sign out of the old account on all your devices and sign in with the new ID.
If none of this solves the problem and it is a security issue, go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Apple ID account Security'.

HT201407 hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help

hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help me.thank you

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
hannibalfromlemery wrote:
.I cant activate my Iphone 5. I bought this from someone
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

HT5624 Hi, I have an iPad with a different iCloud username and password then my Apple ID. I forgot my iCloud password and the email I used is no longer working. How do I change my iCloud I'd and password to match my Apple ID one? Thanks in advance

Hi, I have an iCloud account with a different iCloud username and password then my Apple ID. I forgot my iCloud password and the email I used is no longer in use. How do I change my iCloud Username and password to match my Apple ID one? Thanks in advance

Hi Cplantin!
Here is an article for you that will help you with this question:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Take care, and thanks for visiting the Apple Support Communities.
-Braden

HT1206 I have an old apple id that has a number of songs on it that i want to transfer to my new apple id. it keeps asking me to authorize the old id but i have no password and the email is no longer. thanks

I have an old apple id that has a number of songs on it that i want to transfer to my new apple id. it keeps asking me to authorize the old id but i have no password and the email is no longer. thanks

All content from iTunes is tied to the account that bought/downloaded it, and it can't currently be transferred to a different account. If you don't know the account's password nor it's security questions (http://iforgot.apple.com), then you could try contacting iTunes support and see if they can help you get access to it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT4897 I have forgotten my original MobileMe account password and the email address that I used to use to retrieve my password no longer works - help!

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