HT5312 Can you help me?

I forgot my security questions, and I have 2 rescue emails, and its still not giving me the option to send the email to fix this problem.

You can only have one rescue email address on your account, are you sure that they aren't alternate email addresses (which are not the same thing) ? If you do have a rescue email address then you should get the option under 'Password and Security' on the left-hand side of your account's page (https://appleid.apple.com/) to send security question reset info to it.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • HT5312 can you help me the way to reset password ID when i forgot answer security and recuse adress mail.

    Dear all.
    I want to reset password my ID apple.. But now I forgot answer security and recuse adress mail.
    Can you help me the way to reset password.
    Thank you very much. (sorry my English is very bad).
    <Personal Information Edited By Host>

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email addresses and phone number from your post.
    If you can't remember your rescue email address (you won't be able to change it or add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • HT5312 can you help me with my security questions?

    can u help me with my security questions

    If the information in the article you asked this question from doesn't help, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104718)

  • HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 i forgot my security quastion and when i enter my phone number it give me not valid, can you help me please

    i forgot my security quastion and when i enter my phone number it give me not valid, can you help me please

    I assume that you don't have a rescue email address on your account, as described on the HT5312 page that you posted from ?
    If not then how are you trying to contact Support ? You are selecting the country where you and your iTunes account are on this page to contact them : http://support.apple.com/kb/HT5699 ?
    When your questions have been reset use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I dont now what my security questions is ,, can you help??

    I dont now what my security questions is ,, can you help??
    All I remember is the name of my favorite teacher, a Haifa
    Thanx..

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99824)

  • HT5312 hello , i forgetten my security quistion ? can you help me plaese ?

    hello ,
    I forgetten my security quistion ? can you help me please ?
    Thank you .

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105807)

  • HT5312 i have a locked apple id as i don't know my security answers, can you help me?

    i have a locked apple id as i don't know my security answers, can you help me?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96451)

  • HT5312 I forgot the answer to the question of secret Apple account. Can you help me

    I forgot the answer to the question of secret Apple account. Can you help me

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5312 hi i forgot my security question and cannot reset this can you help me?

    hi i forgot my security question and cannot reset this can you help me?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90152)

  • I find the lost documents of page and keynote in icloud but i do not know how put agin in page or in keynote, can you help me please!!Lidia

    I lost all my documents update, I read the answier to the same question and I view that my lost document are in iCloud, but i do not know how put again in page and keynote, can you help me please!!!
    Lidia

    Hi Claire.Adams!
    I have an article for you that can help you restore this device from your iCloud backup:
    iCloud: Restore your iOS device from iCloud
    http://support.apple.com/kb/ph12521
    If he needs to reset his password or security questions, I have two articles that can help you with that:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • HT5787 can you help me with change the security question

    can you help me with change the security question

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Yesterday, as today's deadline for filing tax returns approached, I was paralyzed by the inability to create new IRS PDF forms and to retrieve archived ones from a year ago. My computer went crazy. 24 hours later, I am still paralyzed. Can you help?

    My computer went crazy yesterday on two occasions involving PDF documents. One dealt with attachments to an email from a bona fide corporation. The other dealt with IRS PDF forms & schedules needed for today's submission.
    As both dealt with PDF and had nothing else in common, I suspected my PC had a virus. When I asked a local store technician, he agreed. I turned to Norton, which protects my PC from viruses, and after a few hours of really thorough searching, the computer was found to have no viruses.
    Before describing what I call "crazy" computer behavior, you need to know that I have long had IE8 as my default browser but a few weeks ago switched to Mozilla Firefox because IE8 had beome incompatible with some websites from which I get information.
    When I received the email from AT&T email service and clicked the first of four icons representing attachments, there was figuratively an explosion on my monitor: a series of new tabs, each called New Tab, burst onto the monitor--but no text or picture. The new tabs appeared faster than I coul kill them. I finally decided just to shut down the computer, hoping they would not reappear when I restarted. I was wrong. After 2 repeats, I decided to forget about the attachments and asked the sender to send them to me by regular mail.
    That was no solution for my IRS PDFs. I wanted to complete filling in the various forms and schedules that I had begun months ago so that I could mail them today to the IRS (without having to copy them all in ink). When I tried to open the first one, BOOM. The same thing happened: the blizzard of New Tabs atop blank pages; my IRS form or schedule did not show up. Did the same shutdown/restart routine with the same results.
    When I looked at the list of current forms that had to be completed, I noticed something very strange: the icons that began the listing of the documents' names were replaced one by one by Mozilla icons. When I moused over them, they said Firefox HTML. Why?
    Starting the day today, I had the same experience. What's more, when I started to retrieve 2012 IRS PDFs from a year ago, the same New Tab tabs appeared and had to be killed, and Mozilla icons replaced whatever icon was there before.
    Assuming that the problem arose with Adobe Reader's reading of the PDFs, I contacted Adobe but got no helpful phone number because PDFs are a free service and was directed to use this Forum to get help.
    What do I have to do to (a) read and use PDFs in the normal way and (b) remove the Mozilla icon from those that have appeared on icon documents. If Mozilla is the source of the problem, shall I go back to IE8? (In my 80s, I want eventually to replace my old computer but for the time being I must continue using it. It will not take an IE9. Anther possible default browser would be Google Chrome, but I have unfavorable impressions of it because of its intrusiveness, loading my PC with stuff I do not need.
    Can you help?

    The problem is absolutely not Reader. The problem is that FireFox has stepped in front of Reader and handles all the PDF stuff - wrongly in your case. FireFox is DESIGNED to take over PDF files. But it is not capable of doing IRS forms!
    To start with go back to IE for these forms. When you save them to disk DO NOT DOUBLE CLICK ON THEM until this is fixed. Just open the in the normal way - start Adobe Reader and use Open from the File menu.

  • When I open up iphoto and click on the events tab then double click on an event, it used to show minis of all the photos in that event.  Now it shows only one photo at a time.  How do I get it back? Can you help?

    When I open up iphoto and click on the events tab then double click on an event, it used to show minis of all the photos in that event.  Now it shows only one photo at a time.  How do I get it back? Can you help?

    On the bottom bar of the window (on the left iPhoto 11, on the right in other versions) note the slider. Drag it left.
    Regards
    TD

  • Can you help me please?

    Hi:
    Can you help me?
    I can´t access to the Adobe ExportPDF I´ve just purchased because it appears
    this:
    Thank you very much in advance!
    Gaby Madrigal
    El 31/5/13 13:52, "Adobe Systems Incorporated" <[email protected]>
    escribió:
    Hi Gaby,
    Thanks for subscribing to Adobe ExportPDF. Here's a snapshot of your order
    and steps for getting started.
                                    Subscription order details:
    Adobe ExportPDF Annual (Other,English)
      Subscription price     US  $19.99/annual
        For complete details, just click your order number     (AD008042687
    <http://www.adobe.com/go/account_orders_us> ) and log in with your Adobe ID
    ([email protected] <http://www.adobe.com/go/account_orders_us> ) and
    password.       
        Here's how to get started:
        Sign in to your account <https://exportpdf.acrobat.com/SignIn.html>
    with your Adobe ID and password.
        For help getting started, visit the ExportPDF forum
    <http://forums.adobe.com/community/exportpdf?view=discussions>   or check out
    the Help pages <https://www.acrobat.com/exportpdf/en/faq.html> .
                Your credit card will be charged US $19.99 plus applicable
    VAT/taxes. Your subscription will start as soon as your credit card is
    successfully charged and will renew automatically until you cancel your
    subscription. Price may change at the end of your subscription period. You may
    cancel your subscription at any time via the subscription manager on Adobe.com
    or by calling Adobe customer service at the number for your region.
    Subscription (except Digital Publishing Suite subscription) cancelled within
    the first 30 days after purchase will be refunded. Digital Publishing Suite
    subscriptions will not be refunded unless required by law.
    For customers except Digital Publishing Suite customers: If you cancel your
    subscription before the end of the one-year commitment period, we will refund
    a pro-rata portion of your purchase price of your most recent subscription.

    @sweetharmony, doing a hard reset will not affect your warranty in any way whatsoever !! I have reset my N97 numerous times and had it repaired a couple of times woth no issues !!
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

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