HT5312 Hi i want to purchase a Brain game through my i phone , they ask me to answer the secret quations which i forget , how to do ?
Hi ,
I want to purchase a Brain game , from my I phone but the ask me to answer the secrets quations which i forget , what to do ?
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
Similar Messages
-
I want a solution to this problem
Dear apple ,
I recharge iTunes Gift Card for $ 25 and when I want to use and download the application from the store asked me to answer the secret question, but unfortunately forgot to answer confidential questions I ask you to help me please
thank youClick here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92282) -
Everytime I try backing up my phone, it says there's something wrong and wants me to delete the back up...But I don't want to delte the back up because I just lost everything after updating the iTunes, Is there any way I could get back everything from the back up?
Thank you for answering my question. If I reinstall itune, is it mean that I need to install music, apps, video...everything in itune again? also intall everything in my iphone again?
-
Hi, I have a prepaid visa card but when I want to purchase a product, I face" please contact to Itunes support to complete this transaction". what should I do and how can I contact with Itunes support?
These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums (I've asked the hosts to remove your email address from your post).
You can contact iTunes support here and ask why you are getting the message and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I want to buy the double coins from the game subway surfers! But they told me to contact the itunes support! I don't know why it's not working.. Please help! iPhone 4ss
These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption
-
I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
-
Dear sirs,
Could you please help me on my problem with my apple ID
I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,
My account have 50$ and still didn't buy anythingYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100546) -
"We want to use any one of a variety of digitizers: NI5102, NI5112, NI5122 and have the application determine which one is installed. Similar to the LabVIEW "niScope Init", using what Measurement Studio .NET call can one ascertain the model name of the digitizer using C# in .NET?
Sorry, meant to post to "high speed digitizers".
-
whenever i purchase from a game called clash of clans it tells me to contact the i tunes support in order to complete this transaction
Have you contacted them (these are user-to-user forums) ? If not then you can do so via : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I purchased extra lifepoints for my Sims FreePlay and they never got added to the game. EA Games seem uncontactable about this issue, they say it's an iTunes problem.
And. . . your question is?
-
I have songs in my purchased area but when I try to download they ask me for billing details again. Why
contact iTunes Support
http://www.apple.com/support/itunes/store/ -
I am so confused. I just downloaded Itunes. I set up an Apple ID with a password. Now I want to buy a song. I can't do it. I keep getting the message: "This Apple ID has not yet been used with the Itunes Store. What am I doing wrong?
You haven't opened an account with that Apple ID in iTunes. Open iTunes and log in. A dialog will appear in which you need to enter your Apple ID and/or password. Below it you should see a link for creating a new account. Click on that link to get started.
-
I'm trying to purchase an app am I can't remember what my security question answers are.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97408) -
Okay so I have had apple for a while and I got a new apple ID not to long ago and then answered the security questions and it said that it was the first purchase with the apple ID and I have to answer them and now I don't remember the answers
From an older post by King_Penguin:
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.
Maybe you are looking for
-
Whenever I hit Facebook's login page, Safari's display jitters very, very briefly. Facebook seems to be the only page that has this effect. Is this a sign of things to come, or is it just a problem with Facebook's login screen?
-
How create a 100µs impuls (arb wave)
Hello I created an arb waveform. Within Labview I can also change the time constant. However, on the hardware (USB-6361 with 10MHz DIO) I receive only 1ms impulses instead of 100µs impulses. Currently I am working on a Labview Evaluation Licence. The
-
[SOLVED] Gtk3 file open dialog Gio error
When opening a file open dialog in a Gtk3 app after the update to 3.8, programs fail with the following error: GLib-GIO-ERROR **: attempting to create schema 'org.gtk.Settings.FileChooser' without a path I tried running gsettings-data-convert and gli
-
Adding a Page to section causes TOC error
I have the following document with the section and page setup: Front Cover - pg A - Section : letters, start at 1 (A) Inside Page - pg B About Page - pg i - Section: roman numerals, start at 1 (i) TOC page - pg ii Desc Page - pg 1 - Section: arabic
-
Workflow Manager 1.0 Refresh with Service Bus 1.1 Error
Hi I have installed and configured Workflow Manager 1.0 Refresh with Service Bus 1.1. I didn't face any errors while installing or configuring the SB 1.1 and WFM 1.0. I used the Workflow Configuration Wizard to configure the SB 1.1 and WFM 1.0 instan