HT5312 It is not giving me an option to even reset and I have a rescue email verified and its not giving me a option to reset my security questions

It is not giving me a option to reset my security questions

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

HT5312 Since I dont have a rescue email address what do I do to retrieve my answers to my security questions

I want to retrieve my security question answer but it seems that I dont have a rescue email assigned. What do I do then.

Hi Liborio,
In reference to Dah•veed's response, here is a link to the Worldwide Support numbers and Support site links (links are in the right-most section):
http://support.apple.com/kb/HE57
Hope this helps!
Cheers,

HT5312 I can not recive apple's emai to restor my security questions

I can not recive apple's emai to restor my security questions

Have you checked your SPAM folder ?
Masah93 wrote:
I can not recive apple's emai to restor my security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.
More Info > Apple ID: All about Apple ID security questions
If necessary...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

HT5312 It doesn't give me an option to send my security questions to my email

It doesn't give me an option to send my security questions to my email

Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

HT5312 apple is not sending mail to my rescue email address so i cant proceed further regarding "changing my password or security ques"????

apple is not sending mail to my rescue email address so i cant proceed further regarding "changing my password or security question" ?????? help???

You are at least the second person to post the same thing today, so I don't know if there are problems with it. You clicked on the link to send reset info to your rescue email address as shown in steps 1 to 5 of the page that you posted from, and you've checked your spam folder as well as your Inbox ?

HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

Hi Thubz,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Happy New Year!
- Judy

HT5312 what if its not giving me the option to reset my security questions

i just need the answers to my security questions so i can reset them

If you don't get the option to send reset info then you don't have a rescue email address on your account (you won't be able to add one until you can answer 2 of your questions) - in which case see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

HT5312 I have a rescue email and I forgot my password answers. When I enter incorrectly, I DO NOT get the option to send reset security info email to.... Please help. Thanks

I have forgotten my apple id security questions/answers. I have a rescue email address but I do not get the option to send a rescue email to ...
Please can you help.
I have locked myself out!!
Thanks

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT5312 The option to send an email to reset your security questions and answers is not available and i have a rescue email already. What to do?

The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

HT5312 I can't reset my security questions? I have tried in "Manage your account" but the option of "forgot your answer " is not there. help me please.

I have tried to reset my security questions going to "manage your account " but the options"forgot you answer is not there. I can not buy any thing and I have credit in my account.
HELP ME PLEASE

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85502)

HT5312 The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT5312 option to reset my security question is not available for me.

The option to reset my security questions in not available for me, please fix, thank you.

You need to contact Apple, either through the link in that article or by phoning them.
(79401)

HT5312 What if it does not come up with the option to reset and you do have a rescue email address?

On my account, when i select manage acount and go to password and security it does not come up with the option reset security questions and answers. Therefore i have been searching whole websites for days and contacting itunes yet i have not been told a solution yet. How do i reset it?

You are sure that you have a rescue email address on your account and not just an alternate email address ? If it is a rescue address then you should be able to go tohttps://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If it's not a rescue email address then see if the instructions on this user tip helps :https://discussions.apple.com/docs/DOC-4551

HT5312 how can i reset my security questions!?! i have tried for months and it will not work!!!!!

ughhh!

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 Why can i not reset my security questions via e-mail?

Why can't i reset my security questions via e-mail? There is a page on how to do it but you can't actually fill the form out.

if you are referring to the HT5312 page that you posted from then that only contains instructions for what to do, it's not a form.
To reset your questions yourself you need to already have a a rescue email address (which is not the same thing as an alternate email address) set up on your account - you can see if you do by following the steps on that HT5312 page i.e. go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side (if you have a rescue email address) you will see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you won't get the reset link on that page - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 It is not giving me an option to even reset and I have a rescue email verified and its not giving me a option to reset my security questions

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